Contact us

Sometimes there are things out of our control which means our coaches are delayed. We know how annoying this can be, so if your journey is delayed over an hour, we'll give you a free journey.


If your journey has been delayed over an hour, then enter your details below, including your ticket number and Coachcard number and we'll arrange a free journey for you as a way of saying thanks for being so patient.


* must be completed
(Maximum characters: 3500)You have characters left.
Terms and Conditions
  • Free return journey per Coachcard holder per booked ticket.
  • To claim your free journey please complete the online form at
  • All claims must be made within 30 days of travel to qualify.
  • Free journey is not valid on Hotel Hoppa, Eurolines, Ulsterbus, Third Party or special event services.
  • Free journeys must be booked within 3 months of issue.