Our Change & Go Add On allows you to board any coach to and from your chosen location for just £5 each way, on Standard and Fully Flexible tickets. So, if you miss your planned departure or encounter any unexpected delays en route to the station, simply change your ticket for the next available coach and go. You are able to board any available coach up to 12 hours before or after your scheduled departure time.
Simply add Change & Go when booking to ensure complete flexibility for your journey.
Is your flight delayed? Are you running late for your departure? Or have you missed your scheduled departure?
Don't worry, relax and hop on to any available departure within 12 hours either side of original departure.
Change & Go allows you to have complete flexibility and offers you peace of mind if you have missed your departure or if there is an earlier departure available. You can switch to another service within the 24 hour flexibility period (12 hours pre-departure or 12 hours post-departure), subject to availability. Customers can make one free amendment to their outbound and inbound journeys.
Note: Only the departure time/date can be changed
At present, Change & Go is only available on all routes, departing from our main stations on standard and fully flexible tickets, which includes the following locations:
Change & Go is available to buy through the National Express website at the time of purchase, add as an extra on My Account and can also be purchased through National Express Travel Shops.
Amendments to tickets can be made through the Contact Centre. Please visit our Contact Us page for ways to get in touch and our opening hours.
You can also amend your ticket at any Travel Shop desk where facilities are available, prior to attempting to board the next available departure.
Standard seat reservations cannot be transferred to another service/coach.
Seat reservations are non-refundable and normal terms and conditions apply.
It is not permitted to change from an indirect to a direct service when amending a journey with Change & Go.
You can contact our Customer Services team to make a complaint by filling out the dedicated form on our Contact Us page.
Refunds – The Change & Go Charge is non-refundable unless: You have purchased a Fully Flexible ticket and it is 24 hours before your original departure time.
These terms and conditions apply to your purchase of our ‘Change & Go’ product (“Change & Go”)” and are in addition to our General Conditions of Carriage.
|Type of Ticket||Fee|
£5.00 per person for each leg of your journey if you purchase Change & Go at the same time as booking your journey either from our website or from one of our travel shops.
£6.00 per person for each leg of your journey if you purchase Change & Go at any time after you have made your booking. This option is only available from one of our travel shops.
£2.50 per person for each leg of your journey if you purchase Change & Go at the same time as booking your journey either from our website or from one of our travel shops.
£3.00 per person for each leg of your journey if you purchase Change & Go at any time after you have made your booking. This option is only available from one of our travel shops.
|Channel||How to redeem|
Customer contact centre
Telephone (03717 818181) and select option 2.
Lines are open 7 days a week between the hours of 08:00 – 20:00.
In person at the Travel Shop desk at the Station.
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