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Change & Go
The low-cost way to edit your journey
Change & Go suspended
In order to give you the best service possible during the current travel climate, we will be suspending our Change & Go and Seat Reservation add-ons until 31 May 2020.
During this time, all tickets for travel onboard National Express services can be amended for free. For more information on this policy, as well as ticket options and more, please visit our Flexible Travel page.
Complete flexibility for just £5 each way
For just £5 each way, our Change & Go Add On lets you be completely flexible with which coach you board to and from your desired destination on Standard and Fully Flexible tickets. So there is no need to panic if you miss your scheduled departure or if there are any unexpected delays en route to the station, just hop on to the next available coach. You are able to board any available coach 12 hours before or after your original departure time.
Step 1
Simply add Change & Go when booking to ensure complete flexibility for your journey.
Step 2
Is your flight delayed? Are you running late for your departure? Or have you missed your scheduled departure?
Step 3
Don't worry, relax and hop on to any available departure within 12 hours either side of original departure.
Frequently Asked Questions
What are the benefits of purchasing a Change & Go?
Change & Go allows you to have complete flexibility and offers you peace of mind if you have missed your departure. You can switch to another service within the 24 hour flexibility period (12 hours pre-departure or 12 hours post-departure), note this is subject to availability. Customers are able to make one free amendment to both the outbound and inbound journey, only the time/date can be amended where no fees or excess fares apply.
Is Change & Go available on all routes?
At present, Change & Go is only available on all routes, departing from our main stations on standard and fully flexible tickets, which includes the following locations:
Main Stations
- Birmingham Coach Station
- Bournemouth Coach Station
- Bristol Bus Station
- Cardiff Coach Station
- Leeds Coach Station
- Leicester St Margarets Bus Station
- Liverpool One Bus Station
- London Victoria Coach Station
- Manchester Coach Station
- Milton Keynes Coachway
- Newcastle Upon Tyne Coach Station
- Nottingham Bus Station
- Plymouth Coach Station
- Southampton Coach Station
Airport Stations
- Gatwick Airport
- Heathrow Airport
- Luton Airport
- Stansted Airport
How much is Change & Go?
- £5 per adult and £2.50 per child, each way, when purchasing at the same time as your journey booking online and through Travel Shops.
- £6 per adult and £3 per child, each way, when purchasing after a customer’s journey has been booked, redeemable through Travel Shops only.
Where can I add Change & Go?
Change & Go is available via our website whilst you book your ticket, and can also be purchased through National Express Travel Shops.
How can I amend my ticket?
Amendments to tickets can be made at a Travel Shop desk where facilities are available, prior to attempting to board the next available departure.
What if I have reserved a seat on my original departure?
Standard seat reservations cannot be transferred to another service/coach.
Seat reservations are non-refundable and normal terms and conditions apply.
Can I change from an indirect to a direct service when amending my journey?
It is not permitted to change from an indirect to a direct service when amending a journey with Change & Go.
What if I have a complaint or want a refund?
You can contact Customer Services or call our Contact Centre on 03717 818181, our lines are open 8am - 10pm, 7 days a week.
*Please note Change & Go is non-refundable.
Where can I see the full terms and conditions for Change & Go?
Click here to view our full terms and conditions.
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