We accept:
For just £5 each way, our Change & Go Add On lets you be completely flexible with which coach you board to and from your desired destination on Standard and Fully Flexible tickets. So there is no need to panic if you miss your scheduled departure or if there are any unexpected delays en route to the station, just hop on to the next available coach. You are able to board any available coach 12 hours before or after your original departure time.
Simply add Change & Go when booking to ensure complete flexibility for your journey.
Is your flight delayed? Are you running late for your departure? Or have you missed your scheduled departure?
Don't worry, relax and hop on to any available departure within 12 hours either side of original departure.
Change & Go allows you to have complete flexibility and offers you peace of mind if you have missed your departure. You can switch to another service within the 24 hour flexibility period (12 hours pre-departure or 12 hours post-departure), note this is subject to availability. Customers are able to make one free amendment to both the outbound and inbound journey, only the time/date can be amended where no fees or excess fares apply.
At present, Change & Go is only available on all routes, departing from our main stations on standard and fully flexible tickets, which includes the following locations:
Main Stations
Airport Stations
Change & Go is available via our website whilst you book your ticket, and can also be purchased through National Express Travel Shops.
Amendments to tickets can be made through the Contact Centre. Please visit our Contact Us page for ways to get in touch and our opening hours.
You can also amend your ticket at any Travel Shop desk where facilities are available, prior to attempting to board the next available departure.
Standard seat reservations cannot be transferred to another service/coach.
Seat reservations are non-refundable and normal terms and conditions apply.
It is not permitted to change from an indirect to a direct service when amending a journey with Change & Go.
You can contact our Customer Services team to make a complaint by filling out the dedicated form on our Contact Us page.
*Please note Change & Go is non-refundable.
These terms and conditions apply to your purchase of our ‘Change & Go’ product (“Change & Go”)” and are in addition to our General Conditions of Carriage.
Type of Ticket | Change & Go Charge |
Adult | £5.00 per person for each leg of your journey when purchasing at the same time as booking your journey online. |
Child | £2.50 per person for each leg of your journey when purchasing at the same time as booking your journey online. |
Infant | No charge |
Channel | How to redeem |
Customer contact centre |
By telephone, visit our Contact Us page for details. |
Coach Stations | In person at any of our Coach Station Travel Shop desks where facilities are available. |
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