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Reasons to trust the nation’s number one
It’s about more than just getting from here to there
As the nation’s number 1 coach company, we’re all about giving you more.
More value for money by offering low fares but first-class quality. More comfort thanks to comfy seats, loads of legroom, free Wi-Fi, power sockets and unrivalled safety. More convenience because we operate right across the UK with more stops and services than any other coach company. All alongside easy booking and our friendly customer service. So friendly in fact, our happy customers have rated us 'Great' on TrustPilot with over 29,000 five star reviews.
Travelling with us is greener than other coach companies, taking the train or going by car. And we’re only going to get greener still thanks to huge, ongoing investment.
There are so many fantastic reasons to choose National Express. But every single reason points the same way.
We are National Express. This is the direction of travel.
Why we're number 1
Looking after you
See how we're taking care of our customers' needs, from safety to service.
Looking after the environment
Discover how we can make positive changes together.
Our commitment to quality
Read about what you can expect as a National Express customer.
Unrivalled value
Explore how we strive to offer coach travel for every budget.
Looking after you
As a National Express customer, you immediately become our number one priority. From ensuring our customer service staff are there when you need them, to providing safety tech on board our coaches that's second to none, you're always in the best of care with us.
Onboard safety
Discover the technology that keeps all of our customers safe on board our coaches... Get safe and secure
Customer experience
Find out how we look out for you from the very start of your journey, all the way to the end... Let us help you out
Accessibility
Explore how we ensure all of our customers feel comfortable when travelling with us... Find your place with us
Looking after the environment
It’s our vision to be the UK’s most sustainable coach company and we’ve committed to making our coach fleet zero emission by 2035 - ahead of the UK net zero target of 2050.
Take a look below and see some of the ways we're helping the environment, one coach journey at a time.
Sustainability
Find out how we're doing our part to become zero-emission by 2035... Our commitment to the environment
Our commitment to quality
A better onboard experience
Experience travel the way it's meant to be and climb aboard a modern fleet of plush and stylish National Express coaches. Discover how you can enjoy free Wi-Fi, a generous luggage allowance, charging points and more, all from the comfort of your guaranteed seat.
Premium extras for your journey
Did you know you can customise your journey for added comfort? At the Add Extras page when booking or with My Account, you can reserve your desired spot on the coach, add extra luggage, purchase insurance and more.
Online tools for added convenience
It's not just on board where you can enjoy a great service. With our online tools you can make your journey simpler at the click of a button. Route Map allows you to plan your journey from location points across the UK to find the right service for you. Meanwhile, our Coach Tracker is ideal for those looking to see where their coach is in real-time!
Unrivalled value
We believe coach travel should be affordable for everyone. That's why we offer a range of ticket types and no booking fees if you checkout when logged into My Account. We also offer Coachcards for those who are eligible to save 1/3 on all of our Standard and Fully Flexible coach fares.
