Get travel insurance for your next National Express journey

Ticket and Trip Insurance

A new National Express product for added peace of mind!

Why buy insurance with us?

Travel insurance is an important part of any journey, particularly those in which you're taking luggage with you. If you're travelling with valuables, sports equipment or money, for example, your home insurance may not cover you for any loss or damage to your possessions while you're away from home.

Our partnership with XCover.com means you can now travel with added peace of mind for just £1.50 at checkout.

What is included

✔ Get a full refund with zero excess if you miss your coach or have to cancel due to illness or injury.

✔ Baggage Insurance for lost, damaged or stolen gadgets & other items.

✔ Contribution towards a hotel if you miss a connection of your journey due to strike, adverse weather conditions, mechanical failure or being involved in an accident.

✔ Simple claims process and instant payments.

Frequently asked questions

Why add Ticket & Trip Insurance from XCover.com?

XCover.com is the trusted insurance partner for National Express, with over 3 million customers globally and an average 4.8 out of 5 stars from thousands of reviews on Google and Trustpilot. XCover’s claims technology delivers hassle-free refunds and other reimbursements (including for stolen or damaged gadgets or other personal items).

Find out more at xcover.com/help.

How do I purchase XCover.com’s Ticket & Trip Insurance for my coach journey?

You can add XCover.com’s Ticket & Trip Insurance when purchasing your coach tickets. Simply choose the Ticket & Trip Insurance option on the Add Extras page during checkout.

How do I check what I’m covered for?

You can view your policy documentation at any time, just login to xcover.com/account using the same email address you used to book your trip.

How can I get a refund for my coach ticket/s?

Your National Express coach ticket can be refunded through XCover’s claim centre if you need to cancel due to illness or injury to yourself or another passenger or a close relative of either, or if you miss your departure due to transport issues such as delays or disruption.

To see a full list of what you’re covered for, please refer to your policy documentation or log into the XCover platform using the email address you purchased your tickets with.

How do I make any other claim?

Please visit xcover.com/claim to start the process. The XCover.com Claims Team aims to complete 95% of claims within 3 days. Keep an eye on your emails for further instructions once you’ve lodged your claim.

To see a full list of what you’re covered for, please refer to your policy documentation or log into the XCover platform using the email address you purchased your tickets with.

How do I cancel my cover and get a refund?

You can cancel your Ticket & Trip Insurance for a refund according to XCover.com’s terms and conditions. Please visit xcover.com/en/help/travel-modify to find out more.

Not got a ticket yet?

You can purchase tickets to hundreds of UK and European destinations using the journey planner on our homepage.

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