Planned rail strikes on 5 & 8 October - We expect our services to be busier than usual and recommend you buy tickets in advance. For more information, please visit our service updates page.

Travel by coach with National Express

Ukrainian Arrivals - Free Travel Policy

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Passengers
Passengers

Children under 14 years of age are not permitted to travel without being accompanied throughout the journey by a responsible person aged 16 years or over.
Children aged 14 - 15 years old may travel unaccompanied, as from 5am, arriving at their booked destination no later than 10pm. Unaccompanied children will be asked for proof of age or a signed letter of permission from their parent/guardian. (sms or chat based messages are not permissible)

One infant aged 0-2 travels free when accompanied by an adult with a valid ticket. Additional infants aged 0-2 must be paid for. If you are travelling with more than 1 infant aged 0-2, please book the additional infant as 'Children (3-15).

Passengers

Claim your free travel

We're offering free travel for Ukrainian arrivals who arrive in the UK to travel to a destination of their choice.

Free travel can be arranged from a UK arrival point to another location currently served on the National Express network. Individuals are encouraged to contact us in advance to guarantee their journey but we will also accept turn up and go travel (subject to availability).

Individuals will have 48 hours to make their onward journey from arrival into the country.

To book your travel please follow these steps...

  Step 1

Use the journey planner above to search for your preferred journey.

Fill in the "travel from" and "travel to" fields, select the date of your journey and the number of passengers, and then select the "Find my journey" button to see what services are available.

  Step 2

Come back to this webpage and fill in the form below with your information and preferred journey details.

Please note, you will be requested to demonstrate eligibility for free travel by providing a copy of the following documents for each passenger:

  • Travel itinerary, such as a boarding pass or ferry ticket
  • A copy of a Ukrainian passport

  Step 3

After submitting the form, you will receive an email from us, asking you to reply back with one of the example documents in Step 2. Once these are verified we’ll send a ticket for travel to your email address within 1 hour. Please note that our customer service team opening hours are 09.00 - 17.00, 7 days a week.


If you are at a National Express departure point and are about to board a coach service you can speak to a member of our team on site, if they are available, or call our customer service team on 03717 81 81 01. (calls charged at local rate)

Ukrainian Arrivals - Free Travel

Your details
Journey details

Terms of the travel policy

  • Free travel applies to single one-way travel (including airports)
  • Individuals will have 48 hours to make their onward journey from arrival into the country
  • A reservation for free travel is permitted on the presentation of
    • Travel itinerary, such as a boarding pass or ferry ticket.
    • A copy of a Ukrainian passport
  • This offer can change or be removed at any time
  • Available on all National Express Coach services, subject to availability
  • No booking fees apply
  • Standard luggage allowance is included per customer
  • Customers who have not contacted National Express Customer Services in advance of travel may be subject to delay where seat availability is limited
  • All tickets are issued and all passengers are carried subject to National Express' General Conditions of Carriage, available online and at all National Express outlets
  • Issued by National Express, National Express House, Birmingham Coach Station, Mill Lane, Digbeth, Birmingham B5 6DD

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