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Ticket Information

Discover our different fares, how our booking process works and much more

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Children under 14 years old must be accompanied by a responsible person aged 16 or over or they will be refused travel. Proof of age may be required.

One infant aged 0-2 travels free when accompanied by an adult with a valid ticket. Additional infants aged 0-2 must be paid for. If you are travelling with more than 1 infant aged 0-2, please book the additional infant as 'Children (3-15).


About our tickets

We do everything we can to make your journey as smooth as possible from start to finish, and that includes buying and using your ticket. However, we know sometimes plans can change and you may need some more advice. 

Below you'll find all our information about tickets so you can know which is right for your circumstances. Don't forget, you can always contact us for any other issues you may have.

Ticket types

You can buy the following ticket types:

Fare types

The price of your ticket is dependent on when you're looking to travel, your age, who you're travelling with and how far in advance you book.

Our fare types include:

  • Fully Flexible Fare - Our Fully Flexible fare is an amendable and refundable fare type. The Fully Flexible fare ticket can be cancelled no less than 72 hours in advance of travel. Amendments can be made at any time free of charge before your scheduled departure time and there are no restrictions on how many times it can be amended.
  • Standard Fare - Our Standard fare is an amendable and non refundable fare type. A £5.00 amendment fee per person applies online if a change needs to be made to the journey and an excess fare may also apply if the changes result in a higher cost. Calling our contact centre to amend your ticket will incur an amendment fee of £6.00 per person, plus any excess fare if applicable.
  • Restricted Fares - Our Restricted fare are not amendable, non refundable and further discounts cannot be applied. They can only be booked online and are the cheapest fares we offer.

We also have discounted fares:

  • Child Fare - A child fare is half the price of either a Standard or Fully Flexible adult fare. This applies to children aged between 3 and 15. Children aged 2 years or younger travel for free (one free child under two years with one fare paying adult).
  • Infant ticket - One Infant/baby aged 0-2 travels for free when accompanied by an adult with a valid ticket. Additional infants aged 0-2 must be paid for. If you are travelling with more than 1 infant aged 0-2, please book the additional infant as 'Children (3-15)'.
  • Group Travel - Travelling in a group of four or more? This now gives you a saving of 25% on Standard fares to anyone in the UK. Simply book your seats three days in advance of travel to get this deal. The discount will automatically apply at checkout.
  • Group Airport Travel - Travel between London's four major airports for just £20 each one-way, when you travel in a group of three or more. The discount will automatically apply at checkout.

Please visit our Group Travel webpage to find out more.

Season tickets

Tired of standing on the daily commute to work? Find out how switching your journey to coach could save you a train-induced headache. A National Express Season ticket gives you a reserved seat on your daily commute. It's a great way to save some money when you make the same journey more than three or four times a week.

Simply choose the two locations you travel between most, purchase a Season ticket, choose from 1 month to 1 year validity and get unlimited travel in both directions.

To get your season ticket price please complete our enquiry form. We will check availability and give you our price. We aim to get back to you the next working day. You can purchase your Season ticket from any of our National Express Travelshops or from our Customer Service Team on 08717 818181, lines open 7 days a week, 10am - 6pm (calls to this number cost 13p per minute plus your telephone company’s access charge).

Multiride tickets

In need of some flexibility when commuting or travelling or just can't commit to the same departure time daily? A National Express Multiride ticket offers 10 single journeys between your two locations, valid for 3 months.

Buying a Multiride

Choose the two locations you travel between, we'll add them and provide you with a price by completing this simple form. To purchase your Multiride ticket pop into a National Express Coach Station or call Customer Services on 08717 818181, lines open 7 days a week, 10am - 6pm (calls to this number cost 13p per minute plus your telephone company’s access charge).

Reserving a seat

Turn up and ride (subject to seat availability) on our services or book a specific service via our National Express Travelshops. Giving you the flexibility to travel exactly when you want on our scheduled network services.

Please note a booking fee will apply, via customer services an additional postage fee will apply.


Everybody loves saving money, which is why our range of Coachcards can really benefit you.

Our Senior Coachcard, for those aged 60 or over, Young Persons Coachcard, for those between 16 and 26 or mature students, and the Disabled Coachcard, for those registered as disabled, are all available to purchase online or at our coach stations.

Order yours today

Travel insurance

Our travel insurance can save you from the unexpected, covering you across personal accident and personal liability claims.

Find out more about why getting our travel insurance is an important part of your journey.

Get insured with us 

Before you arrive

Once you've made your booking, there's one or two final things to arrange that will make sure your journey runs smoothly.

Get prepared now
Refunds & amends

We know things can change after you've booked your travel. Find out how to amend your booking or get a refund.

Explore your options
How to book, offers & fees

Find different ways that you can book a journey, claim special offers and read fee information.

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