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About our tickets and fares

Discover our different fares, how our booking process works and much more

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          Children under 14 years of age are not permitted to travel without being accompanied throughout the journey by a responsible person aged 16 years or over.
          Children aged 14 - 15 years old may travel unaccompanied, as from 5am, arriving at their booked destination no later than 10pm. Unaccompanied children will be asked for proof of age or a signed letter of permission from their parent/guardian. (sms or chat based messages are not permissible)

          One infant aged 0-2 travels free when accompanied by an adult with a valid ticket. Additional infants aged 0-2 must be paid for. If you are travelling with more than 1 infant aged 0-2, please book the additional infant as 'Children (3-15).

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          Passengers

          Ticket flexibility

          We’re offering increased flexibility on our three ticket types for journeys until 30 September 2021. Find out more.

          Our Tickets

          We do everything we can to make your journey as smooth as possible from start to finish, and that includes buying and using your ticket. However, we know sometimes plans can change and you may need some more advice. 

          Whether it's a one-way (single), return or open return journey, below you'll find information about our different fares so you can know which is right for your circumstances. Don't forget, you can always contact us for any other issues you may have.

          Our Fares

            Restricted Fare

          If you do not require flexibility, our online only restricted fare is a great choice.

           

            No refund or cancellation
            You cannot make any changes. A new ticket will need to be purchased if your plans change
            You cannot use other discounts or coachcards with this fare

            Standard Fare

          If you need some flexibility, then our standard fare is a great option for you.

           

            No refund or cancellation
            You can make changes to your booking for an additional fee from £5
            You can use a coachcard or other discounts with this fare

            Fully Flexible Fare

          If you're looking for complete peace of mind, choose our fully flexible fare.

           

            Full refund and cancellation if you cannot travel
            You can make changes to your booking without a fee
            You can use a coachcard or other discount with this fare

          Terms and conditions

          Please note - phone lines listed below are now closed. Please visit our Contact page to get in touch

           

          Restricted fare - not amendable and not refundable

          • This fare is not refundable.
          • No amendments can be made to any part of the ticket.
          • No further discounts permitted. No Coachcard discounts are applicable on this fare type.
          • This ticket is only valid to and from the destinations as specified on your ticket. You may not travel to/from another location on this ticket. Attempting to board or alight at a destination not specified on your ticket is not permitted.
          • You must travel on the timed journey you are booked on.

          Standard fare - amendable and not refundable

          • This fare is not refundable but the journey date and time can be changed prior to the current departure date and time.
          • Amendments must be made prior to the journey (whether outbound or return) by visiting www.nationalexpress.com/myticket, visiting a National Express Travel shop, National Express Agent or by calling 03717 818181*.
          • An amendment fee will apply so please have your credit/debit card details to hand (you may also pay cash in a ticket office).
          • An excess fare will also be charged, where a higher fare applies to the requested amendment. *Lines are open between 0800 - 2200, 7 days a week.

          Fully flexible fare - amendable and refundable

          • Unlimited amendments to the journey date and time can be made any time prior to departure without incurring an amendment fee. Journey amendments can be made to tickets prior to travel by visiting www.nationalexpress.com/myticket, visiting a National Express Travel shop or National Express Agent or by calling 03717 818181*.
          • Refunds can be made up to 72 hours prior to the departure of the outward journey, however some extra products may not be refundable (i.e. travel insurance beyond its 14 day cooling-off period).
          • We cannot offer refunds on part-used tickets.
          • To cancel your ticket and obtain your cancellation reference please call us on 03717 818181, *lines are open between 0800 - 2200, 7 days a week.

          Conditions of Carriage

          What are Conditions of Carriage?

          Our General Conditions of Carriage, as amended from time to time, (“Conditions”) apply to all Services (as defined in these Conditions) and set out your rights and duties as a customer. View our full Conditions of Carriage.

          Discounted fare types

          The price of your ticket is dependent on when you're looking to travel, your age, who you're travelling with and how far in advance you book.

          Our discounted fare types include:

          • Child Fare - A child fare is half the price of either a Standard or Fully Flexible adult fare. This applies to children aged between 3 and 15. Children aged 2 years or younger travel for free (one free child under two years with one fare-paying adult).
          • Infant ticket - One Infant/baby aged 0-2 travels for free when accompanied by an adult with a valid ticket. Additional infants aged 0-2 must be paid for. If you are travelling with more than 1 infant aged 0-2, please book the additional infant as 'Children (3-15)'.
          • Group Airport Travel - Travel between London's four major airports for just £20 each one-way, when you travel in a group of three or more. The discount will automatically apply at checkout.

          Please visit our Group Travel webpage to find out more.

          Season tickets

          Tired of standing on the daily commute to work? Find out how switching your journey to coach could save you a train-induced headache. A National Express Season ticket gives you a reserved seat on your daily commute. It's a great way to save some money when you make the same journey more than three or four times a week.

          Simply choose the two locations you travel between most, purchase a Season ticket, choose from 1 month to 1 year validity and get unlimited travel in both directions.

          To get your season ticket price please complete our enquiry form. We will check availability and give you our price.

          We aim to get back to you the next working day. You can purchase your Season ticket from any of our National Express Travelshops or from our Customer Service Team, phone lines are currently closed but you can still email or use social media to contact us.

          Multiride tickets

          In need of some flexibility when commuting or travelling or just can't commit to the same departure time daily? A National Express Multiride ticket offers 10 single journeys between your two locations, valid for 3 months.

          Buying a Multiride

          Choose the two locations you travel between, we'll add them and provide you with a price by completing this simple form. To purchase your Multiride ticket pop into a National Express Coach Station or contact Customer Services. Phone lines are currently closed but you can still email or use social media to contact us.

          Reserving a seat

          Turn up and ride (subject to seat availability) on our services or book a specific service via our National Express Travelshops. Giving you the flexibility to travel exactly when you want on our scheduled network services.

          Please note a booking fee will apply, via customer services an additional postage fee will apply.

          Before you arrive

          Once you've made your booking, there's one or two final things to arrange that will make sure your journey runs smoothly.

          Get prepared now
          Refunds & amends

          We know things can change after you've booked your travel. Find out how to amend your booking or get a refund.

          Explore your options
          How to book, offers & fees

          Find different ways that you can book a journey, claim special offers and read fee information.

          Discover more now

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