We do everything we can to make your journey as smooth as possible from start to finish, and that includes buying and using your ticket. However, we know sometimes plans can change and you may need some more advice.
Whether it's a one-way (single), return or open return journey, below you'll find information about our different fares so you can know which is right for your circumstances. Don't forget, you can always contact us for any other issues you may have.
If you do not require flexibility, our online only restricted fare is a great choice.
No refund or cancellation
You cannot make any changes. A new ticket will need to be purchased if your plans change
You cannot use other discounts or coachcards with this fare
If you're looking for complete peace of mind, choose our fully flexible fare.
Full refund and cancellation if you cannot travel
You can make changes to your booking without a fee
You can use a coachcard or other discount with this fare
Our General Conditions of Carriage, as amended from time to time, (“Conditions”) apply to all Services (as defined in these Conditions) and set out your rights and duties as a customer. View our full Conditions of Carriage.
The price of your ticket is dependent on when you're looking to travel, your age, who you're travelling with and how far in advance you book.
Our discounted fare types include:
Please visit our Group Travel webpage to find out more.
Tired of standing on the daily commute to work? Find out how switching your journey to coach could save you a train-induced headache. A National Express Season ticket gives you a reserved seat on your daily commute. It's a great way to save some money when you make the same journey more than three or four times a week.
Simply choose the two locations you travel between most, purchase a Season ticket, choose from 1 month to 1 year validity and get unlimited travel in both directions.
To get your season ticket price please complete our enquiry form. We will check availability and give you our price.
We aim to get back to you the next working day. You can purchase your Season ticket from any of our National Express Travelshops or from our Customer Service Team on 08717 818181, lines open 7 days a week, 10am - 6pm (calls to this number cost 13p per minute plus your telephone company’s access charge).
In need of some flexibility when commuting or travelling or just can't commit to the same departure time daily? A National Express Multiride ticket offers 10 single journeys between your two locations, valid for 3 months.
Buying a Multiride
Choose the two locations you travel between, we'll add them and provide you with a price by completing this simple form. To purchase your Multiride ticket pop into a National Express Coach Station or call Customer Services on 08717 818181, lines open 7 days a week, 10am - 6pm (calls to this number cost 13p per minute plus your telephone company’s access charge).
Reserving a seat
Turn up and ride (subject to seat availability) on our services or book a specific service via our National Express Travelshops. Giving you the flexibility to travel exactly when you want on our scheduled network services.
Please note a booking fee will apply, via customer services an additional postage fee will apply.
Once you've made your booking, there's one or two final things to arrange that will make sure your journey runs smoothly.
Get prepared nowWe know things can change after you've booked your travel. Find out how to amend your booking or get a refund.
Explore your optionsFind different ways that you can book a journey, claim special offers and read fee information.
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