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Latest service updates

Find out the latest information about changes to our services

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          Children under 14 years of age are not permitted to travel without being accompanied throughout the journey by a responsible person aged 16 years or over.
          Children aged 14 - 15 years old may travel unaccompanied, as from 5am, arriving at their booked destination no later than 10pm. Unaccompanied children will be asked for proof of age or a signed letter of permission from their parent/guardian. (sms or chat based messages are not permissible)

          One infant aged 0-2 travels free when accompanied by an adult with a valid ticket. Additional infants aged 0-2 must be paid for. If you are travelling with more than 1 infant aged 0-2, please book the additional infant as 'Children (3-15).

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          All of our coach services are temporarily suspended

          From 23:59 on Sunday 10 January 2021 all of our coach services will be temporarily suspended. We plan to be back on the road as soon as the time is right and have a provisional restart planned for Monday 1 March 2021. Please note, this is under regular review and subject to change.
          If you have an upcoming journey with us we will honour a free of charge ticket amendment for travel up until 30 September 2021 or fully refund your ticket. Either complete our ticket amendment form before your original outward journey, or apply for your refund through our online refund form. We will process all refunds within 28 days, if not sooner.

          Please stay safe and well and, when the time is right, we look forward to welcoming you back on board.

          Latest travel updates and government restrictions

          Keep checking this page for the most up-to-date information. It is your responsibility to ensure you are travelling within the guidelines for each UK country and region. Please check below for full details.

            England

          A national lockdown restricts all travel except for a reasonable excuse.

          Visit the Government website for more information.

            Scotland

          A lockdown is in place for Mainland Scotland. The Government has restricted all travel with limited exceptions.

          Visit the Government website for more information.

            Wales

          All of Wales is at alert level 4 which restricts travel without reasonable excuse.

          Visit the Government website for more information.

          Services from 1 March 2021

          As the vaccination programme is rolled out and Government guidance changes, we will regularly review when we can restart services.

          We plan to be back on the road as soon as the time is right but please note that the current planned restart date of Monday 1 March is provisional and subject to change.

          You can search for journeys from Monday 1 March using the journey planner on our homepage or you can see which stops and services are scheduled using our interactive Route Map or Digital Timetables tools.

          Find out where you can go

          Use our Route Map and Timetables tools to stay up to date with any changes to our services.

          Interactive Route Map

          Use our interactive Route Map to see which stations and stops we are currently serving and how they connect. Search by location, postcode or simply zoom into the map to select a stop.

          Once you’ve selected a stop to travel from, Route Map will show you all the services from that stop. Choose the stop you want to travel to and then select “Book Journey” to see our next available services. You can amend the date, add a return, or change the number of passengers using the “Change Journey option”.

          For more help and information on how to use Route Map, see our Route Map guide.

          Use Route Map

          Digital Timetables

          If you prefer to use a more traditional timetable to search for services, you can use our Timetable Finder tool. You can filter the services by service number, location or stop name.

          Once you’ve selected a service, you’ll be able to see all the stops and times for that service.

          You can change between the tabs at the top to see different days of the week and then use the “export PDF” option to download the timetable if required.

          For more help and information on how to use our timetables, see our Timetable guide.

          Use Timetable Finder

          Can’t find a stop or service that suits you?

          • We want to hear from you. Let us know where you want to go on our customer travel survey and we’ll use this information as we plan additional services.
          • Keep checking this page for updates as we’re regularly adding more stops and services. Our Route Map updates automatically as more stops and services are added.
          • In the meantime, try neon, our on-demand coach service. Search for an existing journey or request a new one.

          Useful Coronavirus links

          Coronavirus safety 

          Refunds & amends 

          Coronavirus FAQs 

          Standard FAQs 

          Flexible travel 

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