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Latest service updates

Find out the latest information about changes to our services

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Passengers
Passengers

Children under 14 years of age are not permitted to travel without being accompanied throughout the journey by a responsible person aged 16 years or over.
Children aged 14 - 15 years old may travel unaccompanied, as from 5am, arriving at their booked destination no later than 10pm. Unaccompanied children will be asked for proof of age or a signed letter of permission from their parent/guardian. (sms or chat based messages are not permissible)

One infant aged 0-2 travels free when accompanied by an adult with a valid ticket. Additional infants aged 0-2 must be paid for. If you are travelling with more than 1 infant aged 0-2, please book the additional infant as 'Children (3-15).

Passengers

Our services are still running

We are running a reduced timetable in line with the latest Government guidance on travel. We will continue to respond to future announcements which may, unfortunately, result in short-notice changes. It is your responsibility to check if you can travel. Please keep checking this page for the most up-to-date travel information and to plan your journey.

Find out about the changes we’ve made to keep you safe on our coronavirus safety page.

Latest travel guidance

It is your responsibility to check if you can travel. Full details of the latest government guidance for each of the UK nations can be found here:

Cancelled services

Where possible, we will contact customers who are affected by changes to our services. However, you can check if your service is still running by simply searching for your journey to see if it is still available to book, using the same departure, destination and date of travel on your ticket.

If your service is no longer running, there is no need to contact us straight away. We’ve increased the flexibility of our tickets so you can manage your booking and amend your ticket to another date or time using Manage My Booking. Or alternatively please just complete our ticket amendment form before your original outward journey and get in touch with us when you're ready to book again.

If National Express has cancelled your journey and you do not wish to amend your ticket to another date we will fully refund you. If we haven’t already been in contact with you to let you know that we have cancelled your journey and are refunding your ticket, please complete our online refund form and we will process this within 28 days.

If your journey has not been cancelled by us and is still scheduled to run, but you would still like to change your travel plans, we will honour a free amendment until 31 December 2020.

 

Travelling abroad

We understand your travel plans may change if the Foreign Office advises against all non-essential travel to your destination country and you are required to quarantine on your return to the UK.

For those of you that have an upcoming journey with us to the airport, we have increased the flexibility of our tickets to accommodate change and to offer peace of mind. Visit our flexible travel page for more details and amend your ticket using Manage My Booking.

 

Find out where you can go

The easiest way to search for services is using our journey planner at the top of this page. Simply select your preferred stops and your date(s) of travel and select “find my journey”.

You can also use our Route Map and Timetables tools to see which services are running and where you can go.

Route map

Use our interactive Route Map to see which stations and stops we are currently serving and how they connect. Search by location, postcode or simply zoom into the map to select a stop.

Once you’ve selected a stop to travel from, Route Map will show you all the services from that stop. Choose the stop you want to travel to and then select “Book Journey” to see our next available services. You can amend the date, add a return, or change the number of passengers using the “Change Journey option”.

For more help and information on how to use Route Map, see our Route Map guide.

Use Route Map

Timetables

If you prefer to use a more traditional timetable to search for services, you can use our Timetable Finder tool. You can filter the services by service number, location or stop name.

Once you’ve selected a service, you’ll be able to see all the stops and times for that service.

You can change between the tabs at the top to see different days of the week and then use the “export PDF” option to download the timetable if required.

For more help and information on how to use our timetables, see our Timetable guide.

Use Timetable Finder

Can’t find a stop or service that suits you?

  • We want to hear from you. Let us know where you want to go on our customer travel survey and we’ll use this information as we plan additional services.
  • Keep checking this page for updates as we’re regularly adding more stops and services. Our Route Map updates automatically as more stops and services are added.
  • In the meantime, try neon, our on-demand coach service. Search for an existing journey or request a new one.

Frequently Asked Questions

We understand this is a great time of uncertainty for all during the coronavirus (COVID-19) outbreak and we are doing everything we can to ensure the safety of our staff and customers.

For the answers to our most common questions, please visit our dedicated coronavirus page.

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