Coach seats

Fancy reserving yourself a seat?

Take a look at our seat reservation service

Choose Your Journey
Choose Your Journey

Disabled Travel: If you need assistance for your journey, please call us as as soon as you've booked your coach tickets and no later than 36 hours before you are due to travel on 08717 818179 (0444 8717 818179 from overseas). Open 08:00 to 20:00 7 days a week (calls cost 13p per minute plus network extras).

How it works

For just £2 per person, you can now reserve any seat in the front 5 rows of our coaches.

It’s a small price to pay for your preferred spot and is perfect for making sure you can sit next to your favourite travel partner. Or, if you want the whole family to sit together and know that the little one won't rest until they get the window seat, you can snap it up (avoiding potential drama) fast.

Plus, a number of these seats have extra leg room too. Just book your travel in advance and you can kick back and stretch out in no time.

Sounds great, don't you think?

If you know exactly where you want to sit on your next journey, you can select your seat as soon as you book your ticket. Or if you'd like to have a think first, you can take up until 24 hours before travelling to decide using our Manage My Booking feature.

If you'd like to know more, take a look at our list of frequently asked questions below.

Is Seat Reservation available on all services?

No. At present, you will only be able to reserve seats on selected services when travelling on the following journeys:

  • Any direct UK services to London (excluding airports)
  • London direct to any UK destination (excluding airports)
  • Birmingham to Heathrow and Heathrow to Birmingham
  • Birmingham to Luton Airport and Luton Airport to Birmingham
  • Bournemouth to Heathrow and Heathrow to Bournemouth
  • Bristol to Gatwick and Gatwick to Bristol
  • Bristol to Heathrow and Heathrow to Bristol
  • Cardiff to Gatwick and Gatwick to Cardiff
  • Cardiff to Heathrow and Heathrow to Cardiff
  • Cheltenham to Heathrow and Heathrow to Cheltenham
  • Edinburgh to Birmingham and Birmingham to Edinburgh
  • Glasgow to Birmingham and Birmingham to Glasgow
  • Gloucester to Heathrow and Heathrow to Gloucester
  • Southampton to Gatwick and Gatwick to Southampton
  • Southampton to Heathrow and Heathrow to Southampton

We are planning to roll-out Seat Reservation across all of our services over the next few months.

And if you're travelling from Bristol to London, watch out for our new Premium seating in the next few weeks.

Can I only reserve my seat online?

Yes. Seat reservations will only be available via our website (desktop and mobile versions) when you book your ticket online and selected to receive an e-ticket.

Do I have to reserve my seat at the same time as I book my ticket?

No. We would recommend you reserve your seat at the same time as you book your journey as seat availability is limited and the earlier you book and reserve a seat the more chance you have of getting our lowest fare and securing a specific seat.

However, as long as you have made your original journey booking via our website (desktop and mobile versions) and selected an e-ticket, you can still reserve a seat up to 24 hours before your coach is due to depart (subject to availability).

You can do this using the “Manage My Booking” feature on our website.

Do I have to pay to reserve a seat?

Yes. There is a £2 per person per journey charge for reserving a specific seat on the coach. This cost is in addition to the fare paid for the journey.

For example, if you wanted to reserve 2 seats on both legs of a return journey:


Passenger 1
reserved seat

Passenger 2
reserved seat
Total no. of
reserved seats
Outward journey £2 £2 £4
Return journey £2 £2 £4
Total £4 £4 £8


Why are we charging for seat reservation?

We already provide our customers with a guaranteed seat. For just a small additional charge, you can now choose where you sit - to guarantee you’ll be seated next to friends or family - just like with an airline.

How do I reserve a seat?

As long as Seat Reservation is available on your chosen journey/service you will be able to select your seat and add this to your booking at the “Add Extras” stage when booking your journey on our website (desktop and mobile versions).

Should you want to add Seat Reservation to your booking at a later date you can do this using the “Manage My Booking” feature on our website. Please note that reserved seats are subject to availability and this option is only available up to 24 hours before you are due to travel.

How will my reserved seat be identified?

If you reserve your seat at the same time as you book your ticket the seat number and confirmation will be clearly shown on your e-ticket confirmation you receive as soon as you have completed your payment and booking.

If you add Seat Reservation to your booking at a later date (up to 24 hours before you travel) you will need to refresh your ticket using the “Manage My Booking” feature on our website.

Once you are on board the coach your seat will be clearly shown as reserved using a Reserved sign which is attached to the seatbelt which will be pulled across your chosen seat.

Can I amend my seat reservation?

Yes. Seat reservations can only be amended online using the “Manage My Booking” feature on our website.

What happens if I miss my coach or I want to go on earlier service?

Seat reservations are non-refundable and our normal terms and conditions apply. Seat reservations cannot be transferred to another service/coach.

What happens if I have to move onto another service if my coach breaks down?

In the very rare case that one of our coaches breaks down during service you would be transferred to another service/coach, your reserved seat will not transfer with you to the new vehicle and you should contact our Customer Service team for a refund.

What if I have a complaint or want a refund?

Please contact Customer Services or call our Contact Centre on 03717 818181, our lines are open 8am - 10pm, 7 days a week.

Please note: Seat reservations are non refundable.

Step 1

Select your journey in our online Journey Planner

Step 2

Choose your seat in 'Add Extras' when booking or in our Manage My Booking feature

Step 3

Your seat will be reserved and ready for your journey

Step 4

Sit back, loving life in your new reserved seat

About our coaches

A guaranteed reclining leather seat, air-conditioning, plug sockets for charging your mobile, toilet facilities, onboard digital entertainment in the VUER app, friendly drivers to help load your heavy luggage, and a 500-strong fleet of coaches taking you to 100's of UK towns, cities, airports and events...

These are just a few reasons why more of our customers are making the switch from rail to coach.


You can take two 20kg suitcases and one item of hand luggage per adult on our coaches. However, be sure to check your flight luggage allowance with your airline before your pack.

View our luggage policy 

Email Sign Up

Subscribe for updates & special offers!

Download Our App!

Book tickets & track your coach anytime, anywhere.

Calls cost 13p per minute, plus your phone company's access charge.

Phone bookings incur a £2.50 booking fee.
Lines open 7 days a week, 8am - 10pm.

© Copyright National Express Ltd 2018