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Flexible travel

Peace of mind

Amend your travel time or date for free

Making coach travel more flexible

We understand these are uncertain times and your plans may change. That’s why we’re offering increased flexibility on our three ticket types for journeys until 30 September 2021. See the differences between each ticket type below and simply choose the best one for you when booking a journey.

  Restricted

Our restricted ticket T&Cs have been relaxed so you can now get one free amendment*

*Excess fares may apply if there is a fare difference from your original journey

  Standard

Our standard ticket T&Cs have been relaxed so you can now get one free amendment* or obtain a full refund**

*Excess fares may apply if there is a fare difference from your original journey

**A cancellation fee may apply per passenger

 

  Fully Flexible

Unlimited changes to the time or date of your booking with no amendment fee* or a no fee full refund**

*Excess fares may apply if there is a fare difference from your original journey

**The booking fee is non-refundable

Refund requests must be made at least 24 hours prior to the original outbound journey, partial refunds are not allowed. Our normal terms and conditions will apply to journeys after 30 September 2021.

How to amend your ticket

Free amendments to the date and/or time of your ticket across all our fare types for journeys before 30 September 2021. Simply visit My Account to amend your ticket. Amendments need to be made before the date and time of your outbound journey.

How to get a refund

Full refunds are available on our Standard and Fully Flexible tickets for journeys before 30 September 2021. Get in touch with us via our contact us page to request a refund. A cancellation fee may apply per passenger for Standard tickets. The booking fee is non-refundable.

Change & Go

Need to travel but unsure of your timings? Our Change & Go Add On lets you be completely flexible with which coach you board to and from your desired destination on Standard and Fully Flexible tickets.

Find out more on our Change & Go webpage.

Useful links

See the latest updates on our services. Live service updates 

Find out how to amend your booking. Refunds & amends 

Get the answer to common questions. FAQs 

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