National Express

Peace of mind

Amend your travel time or date for free

Making coach travel more flexible

We understand these are uncertain times and your plans may change. That’s why we’re offering increased flexibility on our three ticket types for journeys between 1 July to 31 October 2020. See the differences between each ticket type below and simply choose the best one for you when booking a journey.

  Restricted

One free amendment to a different time or date.

  Standard

One free amendment to a different time or date.

Or a £5 cancellation fee for a full refund.

  Fully Flexible

Unlimited amendments to the time or date.

Or a no fee full refund.

Excess fares may apply. Amendments and refund requests must be made 24 hours before you're due to travel.

Our normal fare types will apply to journeys after 31 October 2020.

How to amend your ticket

Visit Manage My Booking to amend the time or date of your ticket at least 24 hours before you're due to travel.

How to refund your Standard or Fully Flexible tickets

Get in touch with us at least 24 hours before you're due to travel using one of the options on our contact us page.

Coronavirus FAQs

We understand these are uncertain times so we are doing everything we can to ensure the safety of you and our colleagues. For the answers to our most common questions, please visit our dedicated coronavirus FAQ page.

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