For advice on travelling in hot weather and information on the planned rail strikes (13, 18 & 20 August), please visit our Service Updates page.

Flexible travel

Peace of mind

Choose from a range of ticket types to meet your needs

Making coach travel more flexible

We know your travel plans can have ways of changing when you least expect it. That’s why we offer three ticket types so you can have the flexibility that meets your travel needs.

See the differences between each ticket type below and choose the best one for you when booking a journey.

  Fully Flexible

Our most comprehensive option. Enjoy fee-free amendments and full refunds up to 24 hours before your original outward journey.

Excess fees may apply.*


Change your booking any time before departure for just a £5 online amendment fee.

Excess fees may apply.*


Our cheapest ticket type.

Please note that these fares are non-amendable and non-refundable.

*Free amendments can be made to Standard fares within 60 minutes of booking. Excess fees may apply when amending your ticket, if the new journey is more expensive than the original booked journey. For more information on our tickets and the terms and conditions for each fare type, please visit our tickets page.

How to amend your ticket

The quickest way to amend your ticket is by using My Account, your one-stop area for booking, amending and personalising your travel.

Signing up is quick and free and you’ll even save on booking fees on all journeys. Please note: amendments need to be made before the date and time of your outbound journey.



How to get a refund

Get in touch with us via our contact us page to request a refund of your fully flexible ticket. Please note, our booking fee is non-refundable, and we can't process refunds for partially used tickets.

Change & Go

Need to travel but unsure of your timings? Our Change & Go Add On lets you be completely flexible with which coach you board to and from your desired destination on Standard and Fully Flexible tickets.

Find out more on our Change & Go webpage.

Useful links

See the latest updates on our services. Live service updates 

Find out how to amend your booking. Refunds & amends 

Get the answer to common questions. FAQs 

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