Planned rail strike on 26 November - We expect our services to be busier than usual and recommend you buy tickets in advance. For more information, please visit our service updates page.

Flexible travel

Flexible travel

Choose from a range of ticket types to meet your needs

Making coach travel more flexible

We know your travel plans can have ways of changing when you least expect it. That’s why we offer three ticket types so you can have the flexibility that meets your travel needs.

See the differences between each ticket type below and choose the best one for you when booking a journey.

  Fully Flexible

Our most comprehensive option. Enjoy fee-free amendments and full refunds up to 24 hours before your original outward journey.

Excess fees may apply.*

  Standard

Change your booking any time before departure for just a £5 online amendment fee.

Excess fees may apply.*

  Restricted

Our cheapest ticket type.

Please note that these fares are non-amendable and non-refundable.

*Free amendments can be made to Standard fares within 60 minutes of booking. Excess fees may apply when amending your ticket, if the new journey is more expensive than the original booked journey. For more information on our tickets and the terms and conditions for each fare type, please visit our tickets page.

How to amend your ticket

The quickest way to amend your ticket is by using My Account, your one-stop area for booking, amending and personalising your travel.

For further information on amending tickets, please visit our refunds & amendments page

How to get a refund

Claims for refunds can also be made through My Account with your ticket cancelled no later than 24 hours before your original outward journey.

For more information on our process of refunding tickets, as well as certain add-ons, please visit our refunds & amendments page.

Please note: you are only able to receive a refund with Fully Flexible fares. 

Change & Go

Need to travel but unsure of your timings? Our Change & Go Add On lets you be completely flexible with which coach you board to and from your desired destination on Standard and Fully Flexible tickets.

Find out more on our Change & Go webpage.

Useful links

See the latest updates on our services. Live service updates 

Find out how to amend your booking. Refunds & amends 

Get the answer to common questions. FAQs 

Back to top