National Express

Peace of mind

Amend your travel time or date for free

Making coach travel more flexible

We understand these are uncertain times and your plans may change. That’s why we’re offering increased flexibility on our three ticket types for journeys until 30 September 2021. See the differences between each ticket type below and simply choose the best one for you when booking a journey.

  Restricted

Our restricted ticket T&Cs have been relaxed so you can now get one free amendment*

*Excess fares may apply if there is a fare difference from your original journey

  Standard

Our standard ticket T&Cs have been relaxed so you can now get one free amendment* or obtain a full refund**

*Excess fares may apply if there is a fare difference from your original journey

**A cancellation fee may apply per passenger

 

  Fully Flexible

Unlimited changes to the time or date of your booking with no amendment fee* or a no fee full refund**

*Excess fares may apply if there is a fare difference from your original journey

**The booking fee is non-refundable

All amendments and refund requests must be made at least 24 hours prior to the original outbound journey, partial refunds are not allowed. Our normal terms and conditions will apply to journeys after 30 September 2021.

How to amend your ticket

Visit Manage My Booking to amend the time or date of your ticket at least 24 hours before you're due to travel. Or complete our ticket amendment form before your original outward journey and get in touch with us when you're ready to book again.

How to get a refund

To get a refund on Standard or Fully Flexible tickets, simply complete our online refund form before you are due to travel and we will process this within 28 days, if not sooner.

Or if you have a Restricted ticket, you can get a refund if:

  • Your journey has been impacted by the suspension of our services
  • We cancel your journey
  • You have tested positive for Covid-19 so are unable to travel

Please complete our online refund form and we will process this within 28 days, if not sooner.

 

Change & Go

Need to travel but unsure of your timings? Our Change & Go Add On lets you be completely flexible with which coach you board to and from your desired destination on Standard and Fully Flexible tickets.

Find out more on our Change & Go webpage.

Coronavirus FAQs

We understand these are uncertain times so we are doing everything we can to ensure the safety of you and our colleagues. For the answers to our most common questions, please visit our dedicated coronavirus FAQ page.

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