We understand these are uncertain times and your plans may change. That’s why we’re offering increased flexibility on our three ticket types for journeys until 30 September 2021. See the differences between each ticket type below and simply choose the best one for you when booking a journey.
Our restricted ticket T&Cs have been relaxed so you can now get one free amendment*
*Excess fares may apply if there is a fare difference from your original journey
Our standard ticket T&Cs have been relaxed so you can now get one free amendment* or obtain a full refund**
*Excess fares may apply if there is a fare difference from your original journey
**A cancellation fee may apply per passenger
Unlimited changes to the time or date of your booking with no amendment fee* or a no fee full refund**
*Excess fares may apply if there is a fare difference from your original journey
**The booking fee is non-refundable
All amendments and refund requests must be made at least 24 hours prior to the original outbound journey, partial refunds are not allowed. Our normal terms and conditions will apply to journeys after 30 September 2021.
Visit Manage My Booking to amend the time or date of your ticket at least 24 hours before you're due to travel. Or complete our ticket amendment form before your original outward journey and get in touch with us when you're ready to book again.
To get a refund on Standard or Fully Flexible tickets, simply complete our online refund form before you are due to travel and we will process this within 28 days, if not sooner.
Or if you have a Restricted ticket, you can get a refund if:
Please complete our online refund form and we will process this within 28 days, if not sooner.
Need to travel but unsure of your timings? Our Change & Go Add On lets you be completely flexible with which coach you board to and from your desired destination on Standard and Fully Flexible tickets.
Find out more on our Change & Go webpage.
We understand these are uncertain times so we are doing everything we can to ensure the safety of you and our colleagues. For the answers to our most common questions, please visit our dedicated coronavirus FAQ page.
Back to top
Official Coach Supplier to Wembley Stadium
© Copyright National Express Ltd 2021