We treat the safety of our customers and employees with the utmost importance. Our security is continuously being reviewed, as is an ongoing investment in the latest on board safety systems. Our teams are fully trained to identify and report any suspicious behaviour in our stations and on board our services to the police. Our customers and members of the public are also encouraged to give us feedback as complaints or compliments to help improve our services.
Find out about the changes we made to coach travel in response to the coronavirus (Covid-19) pandemic on our coronavirus safety page.
From 2015-2019, we received The British Safety Council’s prestigious Sword of Honour safety award, the standard-bearer for health, safety and environmental management.
In 2021, we achieved a maximum five-star rating from the British Safety Council, retaining our five star status for the 8th year in a row.
National Express is accredited to ISO45001:2018, the recognised international standard for occupational health and safety.
If you are a passenger that requires special assistance, we will always do our best to ensure your needs are met. Priority seating is available upon request at no additional charge. Please contact our Assisted Travel helpline or visit our Accessibility page for more information.
If you want to give us some instant feedback, good or bad, you can use our text feedback service (instructions on board each coach) and, where appropriate, our customer service team will reply to assist further.
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