Safety at National Express
See how we ensure safety across the entire National Express network
Safety & security
We treat the safety of our customers and teams with the utmost importance. Our security is constantly being reviewed and we work closely with the relevant authorities in relation to matters of security. Our teams are fully trained to identify and report to the Police any suspicious behaviour in our stations and on board our services. Our customers and members of the public are also encouraged to give us feedback as complaints or compliments to help improve our services.
Onboard safety technology - nothing left to chance
Alco-Lock
National Express operates a zero-tolerance drug and alcohol policy. We use a system called Alco-Lock, which doesn’t allow the engine to start until the driver has passed an alcohol breathalyser test.
Drivecam
Each coach has cameras that monitor driver performance. Footage captured by these cameras is then used to coach and maintain driver standards to provide the safest possible journey and a better experience for everyone on the road.
CCTV
For added peace of mind, our coaches have been fitted with video and audio CCTV to ensure we can support you in the face of any issues.
Traffilog
This system monitors our drivers’ speed and punctuality to ensure our customers are being given the best possible service on the road.
Awards & accreditations
Sword of Honour
From 2015-2019, we received The British Safety Council’s prestigious Sword of Honour safety award, the standard-bearer for health, safety and environmental management.
Five Star Rating
In 2021, we achieved a maximum five-star rating from the British Safety Council, retaining our five star status for the 8th year in a row.
ISO45001:2018 accredited
National Express is accredited to ISO45001:2018, the recognised international standard for occupational health and safety.
New safety measures
Find out about the changes we made to coach travel in response to the coronavirus (Covid-19) pandemic on our coronavirus safety page.
Extra Advice
Priority seating
If you are a passenger that requires special assistance, we will always do our best to ensure your needs are met. Priority seating is available upon request at no additional charge. Please contact our Assisted Travel helpline or visit our Accessibility page for more information.
Text feedback
If you want to give us some instant feedback, good or bad, you can use our text feedback service (instructions on board each coach) and, where appropriate, our customer service team will reply to assist further.
Top tips
- Plan in advance. Make sure you know your route and stop location and any connection information you might need before you arrive.
- Wait for your coach at your designated bay or stop. Many of our stations have seating areas and our stops are as well-lit as possible.
- Don’t leave your luggage or bags unattended and keep any valuables stored safely. Each customer is allowed to bring 2 medium cases or 1 large case as hold luggage and 1 piece of soft hand luggage on board the coach. Find out more about our luggage policy on our luggage page.
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