We treat the safety of our customers & staff with the utmost importance. Our security is constantly being reviewed and we work closely with the relevant authorities in relation to matters of security. Our staff are fully trained to identify and report to the Police any suspicious behaviour in our stations and on board our services. Our customers and members of the public are also encouraged to help by telling us or the Police if they see anything suspicious.
For more information, read our personal safety and security tips below.
We, of course, operate a zero-tolerance drug and alcohol policy at National Express. Did you know we use the Alco-Lock system that doesn’t allow the engine to start until the driver has passed an alcohol test.
Each coach has cameras that monitor driver performance. Footage captured by these cameras is then used to coach and maintain driver standards to provide the safest possible journey and a better experience for everyone on the road.
For added peace of mind, our coaches have been fitted with video and audio CCTV to ensure we can support you in the face of any issues.
This system monitors our drivers’ speed and punctuality to ensure our customers are being given the best possible service on the road.
In 2018, we received The British Safety Council’s prestigious Sword of Honour safety award for a fourth year running, while ROSPA awarded us a Gold Award for safety, also for a fourth consecutive year.
In 2018, we achieved a maximum five star rating from the British Safety Council, retaining our five star status for the 5th year in a row with an audit score of 96.37% putting us in the top ten.
Priority seating
If you are a passenger that requires special assistance, we will always do our best to ensure your needs are met. Our priority seating is available upon request at no additional charge. Please contact our Assisted Travel helpline or visit our Accessibility page for more information.
Text feedback
If you want to give us some instant feedback, good or bad, you can use our text feedback service (instructions onboard each coach) and our customer response team will reply to assist further.
Safety cards
In your seat pocket onboard our coaches you’ll find a safety card with plenty of other tips to ensure peace of mind on your journey with us.
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