Safety at National Express
See how we ensure safety across the entire National Express network
Safety & security
We treat the safety of our customers and employees with the utmost importance. Our security is continuously being reviewed, as is an ongoing investment in the latest on board safety systems. Our teams are fully trained to identify and report any suspicious behaviour in our stations and on board our services to the police. Our customers and members of the public are also encouraged to give us feedback as complaints or compliments to help improve our services.
Child travel advice
Read our advice for children travelling on board our services alone... Find out more
Project Safe Place
Explore our campaign that aims to prevent sexual harassment on our coaches or in our stations... Find out more
Awards & accreditations
Sword of Honour
From 2015-2019, we received The British Safety Council’s prestigious Sword of Honour safety award, the standard-bearer for health, safety and environmental management.
Sword of Honour
From 2015-2019, we received The British Safety Council’s prestigious Sword of Honour safety award, the standard-bearer for health, safety and environmental management.
Five Star Rating
In 2021, we achieved a maximum five-star rating from the British Safety Council, retaining our five star status for the 8th year in a row.
Five Star Rating
In 2021, we achieved a maximum five-star rating from the British Safety Council, retaining our five star status for the 8th year in a row.
Extra Advice
Priority seating
If you are a passenger that requires special assistance, we will always do our best to ensure your needs are met. Priority seating is available upon request at no additional charge. Please contact our Assisted Travel helpline or visit our Accessibility page for more information.
Text feedback
If you want to give us some instant feedback, good or bad, you can use our text feedback service (instructions on board each coach) and, where appropriate, our customer service team will reply to assist further.
Top tips
- Plan in advance. Make sure you know your route and stop location and any connection information you might need before you arrive.
- Wait for your coach at your designated bay or stop. Many of our stations have seating areas and our stops are generally well-lit.
- Don’t leave your luggage or bags unattended and keep any valuables stored safely. Customers can bring 2 medium cases or 1 large case as hold luggage, and 1 piece of soft hand luggage can be taken on board the coach (small rucksack size). Find out more about our luggage policy on our luggage page.
