Safety at National Express

Accessible Coaches

The majority of stops along the routes listed below are accessible to wheelchair users but are subject to change. Please call us to check the latest situation before booking and at least 36 hours in advance of when you would like to travel.

To see a list of accessible coach routes please click here

Assisted Travel Helpline

If you are travelling in a wheelchair or require assistance, please call our helpline before booking and at least 36 hours in advance of when you would like to travel.

03717 81 81 81

Lines open 7 days a week, 9am - 5pm (calls to this number are charged at local rate).

For more information please click here

Passenger descriptions

Our passenger descriptions are designed to help you choose the right ticket for yourself or your fellow travellers.

Adult (16-59) and Senior (60+)

Adult fares apply to all customers from the age of 16 upwards.

Infants (0-2)

One infant travels free when accompanied by an adult with a valid ticket.

Additional infants aged 0-2 must be paid for. If you are travelling with more than one infant aged 0-2, please book the additional infant as 'Children (3-15)'. For example; one adult travelling with three infants aged 0-2 would only pay for two of the infants.

Travelling with a child car seat

We strongly recommend that you bring a child car seat appropriate to your child's age but have to ask you to please take responsibility to fit the seat yourself.

If it is not possible to use child car seats on your journey we will tell you during your booking. When bringing a child car seat please make sure your child is included on your ticket booking.

Children (3-15)

Children under 14 cannot travel alone unless accompanied by a responsible adult (16+).

If travelling with a child, you may be required to show proof of age when buying tickets or at any point during your journey. Failure to do so may result in the child being required to pay the full fare for the journey on that day.

Booster seats

Children aged between approximately 4 years and 11 years or up to 150cm tall may use booster seats, we carry a limited number onboard most coaches along with our comfort fit seat belts.

Disabled children should be booked as children rather than 'Disabled'. If they are travelling in a wheelchair or you wish to book assistance with travel please call our Assisted Travel Helpline before booking and at least 36 hours in advance of when you would like to travel.

Assisted Travel Helpline

If you are travelling in a wheelchair or require assistance, please call our helpline before booking and at least 36 hours in advance of when you would like to travel.

03717 81 81 81

Lines open 7 days a week, 9am - 5pm (calls to this number are charged at local rate).

Wheelchair accessibility

Accessible Coaches

The majority of stops along the routes listed below are accessible to wheelchair users but are subject to change. Please call us to check the latest situation before booking and we advise that you contact us 36 hours in advance of when you would like to travel.

To see a list of accessible coach routes please click here.

Assisted Travel Helpline

If you are travelling in a wheelchair or require assistance, please call our helpline before booking and at least 36 hours in advance of when you would like to travel.

03717 81 81 81

Lines open 7 days a week, 9am - 5pm (calls to this number are charged at local rate).

Passenger descriptions

Our passenger descriptions are designed to help you choose the right ticket for yourself or your fellow travellers.

Adult (26 - 59)

Adult fares are applicable to all passengers aged between of 26 and 59 inclusive.

Child 0 - 12 inclusive

Children aged 12 or under travelling on any European service must be accompanied by an adult aged 18 or over.

Unaccompanied children will not be carried

Young persons (13 - 25)

Children under the age of 16 are not permitted to travel on any European service unless accompanied by an adult aged 18 or over.

Young persons aged 16 or 17 years can travel alone on European services but only if they have a letter of authority from a parent or guardian.

Senior (60 and over)

Passengers aged 60 and over are entitled to receive a small discount on European journeys. On European journeys a 50% discount is given to carers, please call us on 08717 818177 to book.

Passenger descriptions

Our passenger descriptions are designed to help you choose the right ticket for yourself or your fellow travellers.

Adults 2+

Adult fares are applicable to all passengers aged 2+. Adults under the age of 16 are not permitted to travel alone on any European service unless accompanied by an adult aged 18 or over or they have a letter of authority from a parent or guardian.

Infants 0-1 Inclusive

Children aged under the age of 2, must be accompanied by an adult aged 18 or over. Unaccompanied children will not be carried.