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Travel by coach with National Express

Safety at National Express

See how we ensure safety across the entire National Express network

Safety & security

We treat the safety of our customers & staff with the utmost importance. Our security is constantly being reviewed and we work closely with the relevant authorities in relation to matters of security. Our staff are fully trained to identify and report to the Police any suspicious behaviour in our stations and on board our services. Our customers and members of the public are also encouraged to help by telling us or the Police if they see anything suspicious.

For more information, read our personal safety and security tips below.

Onboard safety technology - less left to chance

  Alco-Lock

We, of course, operate a zero-tolerance drug and alcohol policy at National Express. Did you know we use the Alco-Lock system that doesn’t allow the engine to start until the driver has passed an alcohol test.

  Drivecam

Each coach has cameras that monitor driver performance. Footage captured by these cameras is then used to coach and maintain driver standards to provide the safest possible journey and a better experience for everyone on the road.

  CCTV

For added peace of mind, our coaches have been fitted with video and audio CCTV to ensure we can support you in the face of any issues.

  Traffilog

This system monitors our drivers’ speed and punctuality to ensure our customers are being given the best possible service on the road.

Awards & accreditations

  Sword of Honour

From 2015-2019, we received The British Safety Council’s prestigious Sword of Honour safety award, the standard-bearer for health, safety and environmental management.

 

 

  Five Star Rating

In 2020, we achieved a maximum five-star rating from the British Safety Council, retaining our five star status for the 7th year in a row.

 

  ISO45001:2018 accredited

National Express is also accredited to ISO45001:2018, which is the recognised international standard for occupational health and safety.

New safety measures

Find out about the changes we made to coach travel due to the coronavirus (Covid-19) pandemic on our coronavirus safety page.

Extra Advice

Priority seating
If you are a passenger that requires special assistance, we will always do our best to ensure your needs are met. Our priority seating is available upon request at no additional charge. Please contact our Assisted Travel helpline or visit our Accessibility page for more information.

Text feedback
If you want to give us some instant feedback, good or bad, you can use our text feedback service (instructions onboard each coach) and our customer response team will reply to assist further.

Top tips

  • Plan in advance. Make sure you know your route and stop location and any connection information should you need it before you arrive.
  • Wait for your coach in a public area. Many of our stations have large seating areas and our stops are as well-lit as possible.
  • Keep any valuables in your bag, our drivers are happy to store your luggage safely away.
  • If you see anything suspicious, please alert your driver.

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