National Express

Travel advice for children & young adults


Although we would recommend children and young adults are accompanied by a responsible adult when travelling on our services, we are aware that sometimes this is not possible.

This is why we offer plenty of advice to ensure they are safe and protected whilst on board our coaches and in our coach stations.

Our safety policy for children and young adults

  • Children and young adults under the age of 15 should be accompanied by a responsible adult aged 16 or over.

  • Children who are 15 or over are allowed to travel on our services unaccompanied but should be appropriately prepared to do so.

In the event that a child or young adult is travelling alone, there are some safety tips they should follow and you as a parent or carer should be aware of:

  • Plan ahead - Avoid travelling at night time, avoid journeys with long stopovers, and plan a journey that includes as few changeovers as possible, ideally none.

  • Meet Up - Always ensure that someone is meeting a child or young person at their final destination and that they know where they are being met.

  • Write it all down - Ensure that the travelling child has their journey written down and that the paper is on their person. This should include all arrival and departure information and the time that the child will be met. Ensure that there is an emergency contact number on the paper too so that a responsible adult can be called even if the child’s phone has run out of battery.

  • Charge it - Make sure their phone is fully charged at the start of their journey and any important numbers are stored in the memory. Delays and disruption may mean that a journey may take longer than expected so it’s important they have enough battery to last the entire duration and beyond.

  • Stick together - If the child is travelling in a group, tell them to stick together and always look out for each other.

  • Phone 999 - In the unlikely event of an emergency, always call 999.

Changes of travel plans

Sometimes, if there is a travel disruption, passengers may be required to travel on a different coach or even by taxi.

Although it is uncommon, children and young adults travelling unaccompanied should be made aware of this possibility.

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