Passenger descriptions |
Wheelchair accessibility
Passenger descriptions
Our passenger descriptions are designed to help you choose the right ticket for yourself or your fellow travellers.
Adult (16-59) and Senior (60+)
Adult fares apply to all customers from the age of 16 upwards.
Infants (0-2)
One infant travels free when accompanied by an adult with a valid ticket.
Additional infants aged 0-2 must be paid for. If you are travelling with more than one infant aged 0-2, please book the additional infant as 'Children (3-15)'. For example; one adult travelling with three infants aged 0-2 would only pay for two of the infants.
Travelling with a child car seat
We strongly recommend that you bring a child car seat appropriate to your child's age but have to ask you to please take responsibility to fit the seat yourself.
If it is not possible to use child car seats on your journey we will tell you during your booking. When bringing a child car seat please make sure your child is included on your ticket booking.
Children (3-15)
Children under 14 cannot travel alone unless accompanied by a responsible adult (16+).
If travelling with a child, you may be required to show proof of age when buying tickets or at any point during your journey. Failure to do so may result in the child being required to pay the full fare for the journey on that day.
Booster seats
Children aged between approximately 4 years and 11 years or up to 150cm tall may use booster seats, we carry a limited number onboard most coaches along with our comfort fit seat belts.
Disabled children should be booked as children rather than 'Disabled'. If they are travelling in a wheelchair or you wish to book assistance with travel please call our Assisted Travel Helpline before booking and at least 36 hours in advance of when you would like to travel.
Assisted Travel Helpline
If you are travelling in a wheelchair or require assistance, please call our helpline before booking and at least 36 hours in advance of when you would like to travel.
03717 81 81 81
Lines open 7 days a week, 9am - 5pm (calls to this number are charged at local rate).
Wheelchair accessibility
Accessible Coaches
The majority of stops along the routes listed below are accessible to wheelchair users but are subject to change. Please call us to check the latest situation before booking and we advise that you contact us 36 hours in advance of when you would like to travel.
To see a list of accessible coach routes please click here.
Assisted Travel Helpline
If you are travelling in a wheelchair or require assistance, please call our helpline before booking and at least 36 hours in advance of when you would like to travel.
03717 81 81 81
Lines open 7 days a week, 9am - 5pm (calls to this number are charged at local rate).
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