Passenger descriptions |
Wheelchair accessibility
Passenger descriptions
Our passenger descriptions are designed to help you choose the right ticket for yourself or your fellow travellers.
Adult (16+) and Children (3-15)
Children under 14 cannot travel alone unless accompanied by an adult (16+). Please note, you may be required to show proof of age at any point during your journey. Failure to do so, may result in the full adult fare being charged.
Children (3-15)
Children under 14 cannot travel alone unless accompanied by a responsible adult (16+).
Disabled Children
Should be booked as Children. If they are travelling in a wheelchair or require assistance, please call our Assisted Travel Helpline.
Car seats
We strongly recommend that you bring a car seat appropriate to your child's age, but ask you to take responsibility to fit the seat.
Booster Seats
Children aged between approximately 4-11 years old, or up to 150cm tall, may use booster seats. We carry a limited number onboard most coaches.
If travelling with a child, you may be required to show proof of age when buying tickets or at any point during your journey. Failure to do so may result in the child being required to pay the full fare for the journey on that day.
Booster seats
Children aged between approximately 4 years and 11 years or up to 150cm tall may use booster seats, we carry a limited number onboard most coaches along with our comfort fit seat belts.
Disabled children should be booked as children rather than 'Disabled'. If they are travelling in a wheelchair or you wish to book assistance with travel please call our Assisted Travel Helpline before booking and at least 36 hours in advance of when you would like to travel.
Assisted Travel Helpline
If you are travelling in a wheelchair or require assistance, please call our helpline before booking and at least 36 hours in advance of when you would like to travel.
03717 81 81 81 - (option 3) (lines open 9am - 5pm 7 days a week). Calls to this number are charged at local rate.
Wheelchair accessibility
Accessible Coaches
To see a list of accessible coach stops please click here.
Please call us 36 hours prior to travelling to check the latest status.
You are not required to book in advance, however, we recommend that you contact us on the following local rate telephone number: 03717 81 81 81 (lines open 9am - 5pm 7 days a week) or email addl@nationalexpress.com. 36 hours in advance of travel to give us time to carry out these checks, if you wish to book travel on the day we will make all reasonable efforts to carry out these checks on the day. If all checks are clear, we will be able to complete the booking.
Assisted Travel Helpline
If you are travelling in a wheelchair or require assistance we recommend that you contact us on the following local rate telephone number: 03717 81 81 81 (lines open 9am - 5pm 7 days a week) or email addl@nationalexpress.com 36 hours in advance of when you would like to travel.
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