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Travel by coach with National Express

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          Passengers

          Children under 14 years of age are not permitted to travel without being accompanied throughout the journey by a responsible person aged 16 years or over.
          Children aged 14 - 15 years old may travel unaccompanied, as from 5am, arriving at their booked destination no later than 10pm. Unaccompanied children will be asked for proof of age or a signed letter of permission from their parent/guardian. (sms or chat based messages are not permissible)

          One infant aged 0-2 travels free when accompanied by an adult with a valid ticket. Additional infants aged 0-2 must be paid for. If you are travelling with more than 1 infant aged 0-2, please book the additional infant as 'Children (3-15).

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          Open Return Information

           

          Book your return

          Your Open Dated Return is valid for 3 months from your outbound journey.
          To guarantee your seat on your return you need to confirm your ticket before you travel on
          www.nationalexpress.com/en/help/tickets/open-returns or call 0371 781 8181


          Open Dated Return Information

          If your return date is not yet known, open return tickets provide flexibility.
          When travelling within the UK, the return journey can be made within 3 months of the outward date of travel.
          To guarantee your seat on your return journey you need to confirm your ticket before you travel by visiting www.nationalexpress.com/en/help/tickets/open-returns or call us on 03717 81 81 81.
          Lines open 7 days a week, 9am - 5pm (calls to this number are charged at local rate).
          Valid on any day throughout the year.

          Open returns are not available on European journeys.

           

          Wheelchair accessibility

          Accessible Coaches

          The majority of stops along the routes listed below are accessible to wheelchair users but are subject to change. Please call us to check the latest situation before booking and at least 36 hours in advance of when you would like to travel.

          To see a list of accessible coach routes please click here

          Assisted Travel Helpline

          If you are travelling in a wheelchair or require assistance, please call our helpline before booking and at least 36 hours in advance of when you would like to travel.

          03717 81 81 81 - (option 3) (lines open 9am - 5pm 7 days a week). Calls to this number are charged at local rate.

          For more information please click here

           

           

          Passengers & Wheelchair accessibility

          Passenger descriptions | Wheelchair accessibility

          Passenger descriptions

          Our passenger descriptions are designed to help you choose the right ticket for yourself or your fellow travellers.

          Adult (16+) and Children (3-15)

          Children under 14 cannot travel alone unless accompanied by an adult (16+). Please note, you may be required to show proof of age at any point during your journey. Failure to do so, may result in the full adult fare being charged.

          Children (3-15)

          Children under 14 cannot travel alone unless accompanied by a responsible adult (16+).

          Disabled Children

          Should be booked as Children. If they are travelling in a wheelchair or require assistance, please call our Assisted Travel Helpline.

          Car seats

          We strongly recommend that you bring a car seat appropriate to your child's age, but ask you to take responsibility to fit the seat.

          Booster Seats

          Children aged between approximately 4-11 years old, or up to 150cm tall, may use booster seats. We carry a limited number onboard most coaches.

          If travelling with a child, you may be required to show proof of age when buying tickets or at any point during your journey. Failure to do so may result in the child being required to pay the full fare for the journey on that day.

          Booster seats

          Children aged between approximately 4 years and 11 years or up to 150cm tall may use booster seats, we carry a limited number onboard most coaches along with our comfort fit seat belts.

          Disabled children should be booked as children rather than 'Disabled'. If they are travelling in a wheelchair or you wish to book assistance with travel please call our Assisted Travel Helpline before booking and at least 36 hours in advance of when you would like to travel.

          Assisted Travel Helpline

          If you are travelling in a wheelchair or require assistance, please call our helpline before booking and at least 36 hours in advance of when you would like to travel.

          03717 81 81 81 - (option 3) (lines open 9am - 5pm 7 days a week). Calls to this number are charged at local rate.

          Wheelchair accessibility

          Accessible Coaches

          To see a list of accessible coach stops please click here.

          Please call us 36 hours prior to travelling to check the latest status.

          Assisted Travel Helpline

          If you are travelling in a wheelchair or require assistance we recommend that you contact us on the following local rate telephone number: 03717 81 81 81 (lines open 9am - 5pm 7 days a week) 36 hours in advance of when you would like to travel.

           

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          Passenger descriptions

          Passenger descriptions

          Our passenger descriptions are designed to help you choose the right ticket for yourself or your fellow travellers.

          Adult (26 - 59)

          Adult fares are applicable to all passengers aged between of 26 and 59 inclusive.

          Child 0 - 12 inclusive

          Children aged 12 or under travelling on any European service must be accompanied by an adult aged 18 or over.

          Unaccompanied children will not be carried

          Young persons (13 - 25)

          Children under the age of 16 are not permitted to travel on any European service unless accompanied by an adult aged 18 or over.

          Young persons aged 16 or 17 years can travel alone on European services but only if they have a letter of authority from a parent or guardian.

          Senior (60 and over)

          Passengers aged 60 and over are entitled to receive a small discount on European journeys. On European journeys a 50% discount is given to carers, please call us on 08717 818177 to book.

           

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          Coachcards

          Please select your passenger type first and then add your coachcards.

          We have three different Coachcards available, each offering savings of 1/3 on all of our Standard and Fully Flexible coach fares all year round.

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          Passenger descriptions

          Passenger descriptions

          Our passenger descriptions are designed to help you choose the right ticket for yourself or your fellow travellers.

          Adults 2+

          Adult fares are applicable to all passengers aged 2+. Adults under the age of 16 are not permitted to travel alone on any European service unless accompanied by an adult aged 18 or over or they have a letter of authority from a parent or guardian.

          Infants 0-1 Inclusive

          Children aged under the age of 2, must be accompanied by an adult aged 18 or over. Unaccompanied children will not be carried.

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