National Express

Buy a Disabled Coachcard and Save

Take 1/3 off our Standard and Fully Flexible fares any time

How many Coachcards would you like?
Expiry dates extended for Coachcard holders

If your Coachcard was valid on 1 March 2020, or if you purchased a Coachcard in March 2020, we have added a 6 month extension to your expiry date.

For example, if your Coachcard was due to expire on 1 November 2020 your new expiry date will be 1 May 2021. Please enter your new extended date into the expiry date field when booking a journey.

No further action is required. Coachcards will not be reissued with revised dates, simply book and travel with your current card.

Discounts for disabled customers

If you're disabled and love exploring the British Isles, then our Disabled Coachcard offers a great way to save 1/3 on Standard and Fully Flexible fares to hundreds of UK towns, cities and airports.

So whether you're looking to take a weekend city break to London or jet off to warmer climates from a UK airport, our Disabled Coachcard allows you to travel for a fraction of the original price.

How much will I save?

With our Coachcards, there are no restrictions on peak and off peak travel times, so you can travel when it suits you and your plans. This includes public holidays, bank holidays and weekends. Check out these great ways to save with your Disabled Coachcard.

  • Save 1/3 on Standard and Fully Flexible fares, even at peak times.
  • Enjoy £15 mid-week day returns on Tuesdays, Wednesdays and Thursdays.

Your Coachcard can take up to 7 days to be delivered and if it hasn't arrived 24 hours ahead of your planned journey, then call our Contact Centre.

Alternatively, give us a call and we will post your Coachcard out to you (£2.50 p&p will be added to your purchase) or purchase from one of our ticket outlets.

Accessible Coaches

Creating a safe and comfortable journey for all our passengers is one of our main goals, which is why our coaches have a passenger lift at the front entrance of the coach. Our coaches also have onboard manual wheelchairs which are stowed in the luggage hold.

If you use a wheelchair, have reduced mobility or would like to arrange any type of assistance, please get in touch with our Contact Centre

We recommend getting in touch at least 36 hours before you intend to travel with us (wherever possible). We can then discuss any assistance needs you have. The more information you can provide and the further in advance we can discuss it with you, the better prepared we will be to meet your needs when you travel with us. However, if you wish to book travel on the day or less than 36 hours in advance we will make all reasonable efforts to meet your needs for when you travel with us.

We also have a Code of Practice to make sure we provide customers with the best level of service right across our network.

Find out about our coaches

Disabled Coachcard terms & conditions

Terms & conditions

  • This Coachcard is not valid for: Hotel Hoppa, European Services, Ulsterbus, Third Party services, special event services, Season tickets, Multiride and Restricted fare tickets.
  • Card entitles you to 1/3 on ‘adult Standard and Fully Flexible fares’ on National Express coaches.
  • Subject to paragraph 5 below, discounted tickets are available at any time, every day on services between towns, cities and airports.
  • Discounted tickets can be purchased online, by phone, or in person at any National Express outlet or ticket machine and from drivers on board.
  • Your Coachcard if only valid for use for travel from the next calendar day after purchase. If you purchase your Card online or by phone, you are not permitted to travel on discounted tickets until you have received your Card.
  • Please show the driver your Coachcard when boarding as failure to do so will invalidate your ticket. 
  • Maximum of four Coachcards can be used per booking.
  • We charge £2.50 postage fee to send your Coachcard out to you when you book online or by phone.
  • Card is not refundable or transferable.
  • Card is not valid where accommodation, admission or ferry travel is included within the fare.
  • All tickets are issued and all passengers are carried subject to National Express’ General Conditions of Carriage, available online and at all National Express outlets.
  • Issued by National Express, National Express House, Birmingham Coach Station, Mill Lane, Digbeth, Birmingham B5 6DD.

Exclusions

  • Cards cannot be purchased from drivers.
  • Card is not refundable or transferable.
  • Not valid where accommodation, admission or ferry travel is included within the fare.

£15 mid-week day returns

  • £15 fare applies to day return or one-way fares (excluding airports).
  • Available on a Tuesday, Wednesday and Thursday only.
  • Only available when booked at least 3 days in advance of travel.
  • Only available to Senior Coachcard holders and Disabled Coachcard holders.
  • Not valid on certain peak days.
  • This offer can change or be removed at any time.
  • Offer is not valid on Hotel Hoppa, European, Ulsterbus, Third Party, airport journeys or special event services.
  • Not valid where accommodation, admission or ferry travel is included within the fare.
  • Offer cannot be used in conjunction with Restricted fares, Multiride tickets or any other special offer fares.
  • Booking fees may vary depending on booking method.
  • The offer can be purchased online, by phone, at any National Express outlet and ticket machines but not direct from drivers.
  • All tickets are issued and all passengers are carried subject to National Express' General Conditions of Carriage, available online and at all National Express outlets.
  • Issued by National Express, National Express House, Birmingham Coach Station, Mill Lane, Digbeth, Birmingham B5 6DD.

How much is a Disabled Coachcard?

Our Disabled Coachcard is just £12.50 (plus £2.50 p&p) a year.

About our coaches

Majority of our services offer guaranteed reclining seats, air-conditioning, plug sockets for charging your mobile, toilet facilities and onboard digital entertainment in the VUER app. Expect friendly drivers to help load your heavy luggage from a 500-strong fleet of coaches taking you to 100's of UK towns, cities, airports and events...

These are just a few reasons why more customers are making the switch from rail to coach.

Other Coachcards

National Express also offers two other Coachcards to help on travel costs:

Young Persons Coachcard 

Senior Coachcard 

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