Buy a Disabled Coachcard and Save

1. These terms and conditions apply to your purchase and use of a Coachcard and are in addition to the Conditions, which shall apply to Tickets purchased and your use of the Services.
2. Your Coachcard entitles you to purchase Tickets for certain Services, discounted as follows:
   1. one third (1/3) off the price of an adult ‘Standard’ or ‘Fully Flexible’ fare for one of our Services;
   2. 15% off the price of an adult ‘Fully Flexible’ fare for coach travel to an Event, as detailed on the “Events” page of our website. The discount does not apply to any entry to or accommodation at the Event; and
   3. a £15 mid-week promotional same day return or one way adult fare for one of our Services departing and/or returning the same day on a Tuesday, Wednesday and Thursday only. This discounted fare must be booked a minimum of three (3) days prior to your date of travel and is not valid for travel on the dates published here. Travel to and from an airport is excluded with this offer.
3. The above discounts available to Coachcard holders may not be used in conjunction with any other offer, discount or promotion offered by us.
4. Your Coachcard is not valid for any of the following:
   1. ‘Restricted’ fares;
   2. European Services, Hotel Hoppa Services, multi-ride and season tickets purchased by telephone from Customer Contact Centre or in person from one of our Stations, Third Party Provider services and any Event detailed on the “Events” page of our website;
   3. tickets, accommodation or ferry travel for an Event as detailed on the “Events” page of our website;
   4. the “Add Extras” options which you may purchase as part of your booking; or
   5. the Booking Fee; or
   6. the fee for receiving an SMS Ticket, if selected as part of a booking.
5. You may purchase up to four (4) Coachcards for individuals satisfying the requirements for the same type of Coachcard online from our website, by telephoning our Customer Contact Centre or in person from one of our Stations or one of our selected third party agents.
6. If you purchase your Coachcard from:
   1. our website or by telephoning our Customer Contact Centre, we will charge you a postage fee of £3 to send your Coachcard(s) to you. If you purchased more than one Coachcard, we will send each Coachcard to the address provided as part of your application; or
   2. one of our Stations or third party agents, you will receive your Coachcard at the time of purchase.
7. If you purchase a:
   1. Senior Coachcard and Disabled Coachcard, as the case may be, the relevant Coachcard will be valid for the period of one (1) year from the later of the date that you have specified when purchasing the relevant Coachcard or, if you have purchased the relevant Coachcard in person and have not specified a future date, the next calendar day after purchase; or
   2. Young Persons Coachcard, your Coachcard will, depending on the term that you have selected, be valid for the period of one (1) or three (3) years from the later of the date that you have specified when purchasing the Coachcard or, if you have purchased the Coachcard in person and have not specified a future date, the next calendar day after purchase.
8. We will notify you prior to expiry of your Coachcard and provide you with the opportunity to purchase a new Coachcard.
9. Once you have received your Coachcard, you may purchase a Ticket using any one of the following options:
   1. online from our website, by confirming you have a Coachcard and entering the Coachcard serial number and expiry date at the time of entering the required details on the “Your Details” page of our website;
   2. telephone, by providing your Coachcard serial number and expiry date to a member of the Customer Contact Centre;
   3. in person, by showing your Coachcard at the time of making your booking at one of our Stations or with a third party agent;
   4. from a driver, by showing your Coachcard at the time of purchasing your Ticket; or
   5. from a Ticket Machine, by entering the Coachcard serial number and expiry date after entering the passenger selection on the Ticket Machine.
10. When travelling on our Services, you will be required to show your Ticket, together with your Coachcard, to the driver when boarding one of our Coaches.
11. In the event that your Coachcard is defaced, damaged, tampered with, lost or stolen, you should immediately report this to the Customer Contact Centre. Please note that we are unable to replace your Coachcard and that you will be required to purchase a new Coachcard if you wish to continue enjoying the benefits of the Coachcard.
12. Your Coachcard, and each Ticket purchased with it, are not transferable and must not be given, loaned or resold to anyone else.
13. The Coachcard remains our property at all times and does not become your property and, if requested, must be returned to us.
14. All Tickets issued are subject to our Conditions.
15. These terms and conditions are in addition our Conditions and may be amended at any time.
16. Coachcards are non-refundable or transferable.

Terms & conditions

• This Coachcard is not valid for: Hotel Hoppa, European Services, Ulsterbus, Third Party services, special event services, Season tickets, Multiride and Restricted fare tickets.
• Card entitles you to 1/3 on ‘adult Standard and Fully Flexible fares’ on National Express coaches.
• Subject to paragraph 5 below, discounted tickets are available at any time, every day on services between towns, cities and airports.
• Discounted tickets can be purchased online, by phone, or in person at any National Express outlet or ticket machine and from drivers on board.
• Your Coachcard if only valid for use for travel from the next calendar day after purchase. If you purchase your Card online or by phone, you are not permitted to travel on discounted tickets until you have received your Card.
• Please show the driver your Coachcard when boarding as failure to do so will invalidate your ticket. 
• Maximum of four Coachcards can be used per booking.
• We charge £3 postage fee to send your Coachcard out to you when you book online or by phone.
• Card is not refundable or transferable.
• Card is not valid where accommodation, admission or ferry travel is included within the fare.
• All tickets are issued and all passengers are carried subject to National Express’ General Conditions of Carriage, available online and at all National Express outlets.
• Issued by National Express, National Express House, Birmingham Coach Station, Mill Lane, Digbeth, Birmingham B5 6DD.

Exclusions

• Cards cannot be purchased from drivers.
• Card is not refundable or transferable.
• Not valid where accommodation, admission or ferry travel is included within the fare.

• £15 fare applies to day return or one-way fares (excluding airports).
• Available on a Tuesday, Wednesday and Thursday only.
• Only available when booked at least 3 days in advance of travel.
• Only available to Senior Coachcard holders and Disabled Coachcard holders.
• Not valid on certain peak days.
• This offer can change or be removed at any time.
• Offer is not valid on Hotel Hoppa, European, Ulsterbus, Third Party, airport journeys or special event services.
• Not valid where accommodation, admission or ferry travel is included within the fare.
• Offer cannot be used in conjunction with Restricted fares, Multiride tickets or any other special offer fares.
• Booking fees may vary depending on booking method.
• The offer can be purchased online, by phone, at any National Express outlet and ticket machines but not direct from drivers.
• All tickets are issued and all passengers are carried subject to National Express' General Conditions of Carriage, available online and at all National Express outlets.
• Issued by National Express, National Express House, Birmingham Coach Station, Mill Lane, Digbeth, Birmingham B5 6DD.