Think you know coach travel? You might be surprised

We know everyone has a childhood memory of an uncomfortable, boring journey with nothing to do. But a lot has changed since then, and our coaches are no different.

Take a look below and find out what you can expect from a comfortable and convenient journey with us...

We're UK Coach Operator of the Year

Did you know that we were named UK Coach Operator of the Year at the 2018 UK Coach Awards? This was due in part to our improved routes, accessibility awareness, safety systems and more. For further information, please visit the UK Coach Awards website by clicking below.

Find out more

Onboard our coaches

You can enjoy the following on all of our core services across the UK and Europe, so no matter where you're going you'll be travelling in style...

Pack with confidence - Going on holiday, visiting family or heading to university? You can enjoy a generous luggage allowance of two 20kg suitcases and one piece of hand luggage on our coaches. Discover more about our luggage policy now.
Sit back and relax - Buying a National Express ticket means you're guaranteed a comfortable seat, complete with plenty of leg room and air-conditioning controls.
Watch VUER with free Wi-Fi - Connect to our digital entertainment service, VUER, and watch hours of great movies and TV for free! You can even charge your device with our handy USB ports.

Plus, because everyone is different, you can also customise your journey with some amazing extras too!

Reserve a seat - While you're always guaranteed a seat onboard, you can also reserve your preferred seat in the first five rows for as little as £2.
Travel insurance - from just £1.50 you can add further peace of mind to your journey with personal cover through Allianz.
Extra luggage - Need a little more luggage for your trip? You can bring up to five extra bags to put in the luggage locker.
Charitable donations - If you're feeling generous please do make a small donation to our friends at the Prince's Trust and the Royal British Legion.

Our bit for the environment

Most people don't realise it, but travelling by coach is actually one of the most environmentally-friendly forms of transport, giving out seven times fewer CO2 emissions than a car.

So now you can travel with a healthy conscience, as well as a healthy wallet.

Fight climate change with our event services

We all know that thousands of people heading to a festival or major event can be hard work on the environment. That's why we put on great services to all kinds of events to help people travel together conveniently and reduce our impact on the planet.

You can find out where we could be taking you next on our events page.

Did you know you can also travel in a group and save together?

If you travel with three friends you can all save 25% on your coach tickets! All you have to do is book as a group of four or more at least three days in advance of travelling.

Plus, it doesn't matter where you're going in the UK, you can even enjoy this deal when going to the airport.

Accessibility

It's important to us that everyone feels comfortable travelling onboard our coaches, which is why we've put a lot of effort into improving the accessibility of our vehicles over the years. The majority of our fleet now have a passenger lift at the front entrance of the coach, allowing easy access for all.

We need to carry out the checks listed in our Wheelchair User Guidelines to ensure that we are able to provide travel. We may not be able to provide travel if we cannot verify these checks. We, therefore, recommend that a passenger wishing to travel in their wheelchair makes a booking at least 36 hours in advance of when they wish to travel by contacting our Assisted Travel Team on the following local rate telephone number: 03717 81 81 81 (lines open 8am - 10pm 7 days a week) or email addl@nationalexpress.com. This will give us time to carry out the necessary checks. However, if you wish to book travel on the day or less than 36 hours in advance we will make all reasonable efforts to complete these required steps on the day or within the time period provided.

Please take a look at our Disabled Travellers webpage for our Disabled Code of Practice and all the information you need to ensure your journey with us is a good one.

Safety

Safety is, of course, our number one priority when taking you to your destination.

All our coaches are fitted with seatbelts as standard, handrails to aid boarding and exiting the coach and CCTV in certain areas for added peace of mind. Most of our coaches also now feature children's booster seats, but if you do want to bring your own we encourage you to do so.

Take a look at our safety guide for more information about travelling on one of our coaches.