Coach seats

Refunds & Amends

Everything you need to know about changing your booking or requesting a refund

All of our coach services are temporarily suspended

From 23:59 on Sunday 10 January 2021 all of our coach services will be temporarily suspended. We plan to be back on the road as soon as the time is right and have a provisional restart planned for Monday 29 March 2021. Please note, this is under regular review and subject to change.
If you have an upcoming journey with us we will honour a free of charge ticket amendment for travel up until 30 September 2021 or fully refund your ticket. Either complete our ticket amendment form (before your original outward journey) or apply for your refund through our online refund form. We will process all refunds within 28 days if not sooner.

Please stay safe and well and, when the time is right, we look forward to welcoming you back on board.

How do I change my ticket?

If you have purchased a Standard or Fully flexible ticket you can amend the date and time of your ticket right up to when you’re due to travel.

Restricted tickets are non amendable and non refundable.

Go straight to Manage My Booking

Is there a fee for changing my booking?

Standard Fare: Amending your ticket online will be subject to a £5.00 amendment fee (£6.00 if amended via telephone), whereby excess fare will also be charged.

Fully Flexible Fare: Unlimited amendments can be made any time prior to departure without incurring an amendment fee. Excess fare may apply.

Can I get a refund on my booking?

Refunds are only available on Fully Flexible fares.

If your ticket is refundable (read point 6 of our Conditions of Carriage), you’ll need to cancel it no later than 72 hours before your departure time to be able to get a refund.

If you’re entitled to a ticket refund, get in touch with our Contact Centre.

Tip: Please have your ticket number to hand when you call to minimize any delays to your refund.

Change & Go add-on

For just £5 each way, our Change & Go add-on lets you be completely flexible with which coach you board to and from your desired destination on Standard and Fully Flexible tickets. Find out more.

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