We understand these are uncertain times and your plans may change. That’s why we’re offering increased flexibility on our 3 ticket types for journeys between 1 July 2020 to 21 March 2021.
Visit Manage My Booking to amend the time or date of your ticket at least 24 hours before you're due to travel.
Refunds are only available on our Standard and Fully Flexible ticket types. To request a refund please get in touch with us at least 24 hours before you're due to travel using one of the options on our contact us page
See the differences between each ticket type on our flexible travel page.
Our normal fare types will apply to journeys after 21 March 2021.
If you have purchased a Standard or Fully flexible ticket you can amend the date and time of your ticket right up to when you’re due to travel.
Restricted tickets are non amendable and non refundable.
Standard Fare: Amending your ticket online will be subject to a £5.00 amendment fee (£6.00 if amended via telephone), whereby excess fare will also be charged.
Fully Flexible Fare: Unlimited amendments can be made any time prior to departure without incurring an amendment fee. Excess fare may apply.
Refunds are only available on Fully Flexible fares.
If your ticket is refundable (read point 6 of our Conditions of Carriage), you’ll need to cancel it no later than 72 hours before your departure time to be able to get a refund.
If you’re entitled to a ticket refund, get in touch with our Contact Centre.
Tip: Please have your ticket number to hand when you call to minimize any delays to your refund.
For just £5 each way, our Change & Go Add On lets you be completely flexible with which coach you board to and from your desired destination on Standard and Fully Flexible tickets. Find out more.
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