Coach seats

Refunds & Amends

Everything you need to know about changing your booking or requesting a refund

Coronavirus (COVID-19) refunds and amends

We understand these are uncertain times and your plans may change. That’s why we’re offering increased flexibility on our 3 ticket types for journeys between 1 July to 31 October 2020.

Ticket amendments

Visit Manage My Booking to amend the time or date of your ticket at least 24 hours before you're due to travel.

Ticket refunds

Refunds are only available on our Standard and Fully Flexible ticket types. To request a refund please get in touch with us at least 24 hours before you're due to travel using one of the options on our contact us page

See the differences between each ticket type on our flexible travel page.

Our normal fare types will apply to journeys after 31 October 2020.

How do I change my ticket?

If you have purchased a Standard or Fully flexible ticket you can amend the date and time of your ticket right up to when you’re due to travel.

Restricted tickets are non amendable and non refundable.

Go straight to Manage My Booking

Is there a fee for changing my booking?

Standard Fare: Amending your ticket online will be subject to a £5.00 amendment fee (£6.00 if amended via telephone), whereby excess fare will also be charged.

Fully Flexible Fare: Unlimited amendments can be made any time prior to departure without incurring an amendment fee.

Can I get a refund on my booking?

Refunds are only available on Fully Flexible fares.

If your ticket is refundable (read point 6 of our Conditions of Carriage), you’ll need to cancel it no later than 72 hours before your departure time to be able to get a refund.

If you’re entitled to a ticket refund, get in touch with our Contact Centre.

Tip: Please have your ticket number to hand when you call to minimize any delays to your refund.

Change & Coach add-on

For just £5 each way, our Change & Go Add On lets you be completely flexible with which coach you board to and from your desired destination on Standard and Fully Flexible tickets. Find out more.

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