Coach seats

Refunds & Amends

Everything you need to know about changing your booking or requesting a refund

Coronavirus (COVID-19) refunds and amends

We've updated our refund and amendment policies for those of you that have an upcoming journey booked with us on or before 30 June 2020.

If you would like to amend your booking, you can do so for free, for travel any time in the next 12 months. There is no need to contact us straight away, just complete our ticket amendment form before your original outward journey and get back in touch with us when you’re ready to travel again.

If you do not wish to amend your ticket to another date, we will provide a full refund. If you haven’t already done so, please complete our refund form and we will process your refund within 28 days.

Please stay safe and well and, when the time is right, we look forward to welcoming you back on board.

How do I change my ticket?

If you have purchased a Standard or Fully flexible ticket you can amend the date and time of your ticket right up to when you’re due to travel.

Restricted tickets are non amendable and non refundable.

Go straight to Manage My Booking

Is there a fee for changing my booking?

Standard Fare: Amending your ticket online will be subject to a £5.00 amendment fee (£6.00 if amended via telephone), whereby excess fare will also be charged.

Fully Flexible Fare: Unlimited amendments can be made any time prior to departure without incurring an amendment fee.

Can I get a refund on my booking?

Refunds are only available on Fully Flexible fares.

If your ticket is refundable (read point 6 of our Conditions of Carriage), you’ll need to cancel it no later than 72 hours before your departure time to be able to get a refund.

If you’re entitled to a ticket refund, get in touch with our Contact Centre.

Tip: Please have your ticket number to hand when you call to minimize any delays to your refund.

Change & Coach add-on

For just £5 each way, our Change & Go Add On lets you be completely flexible with which coach you board to and from your desired destination on Standard and Fully Flexible tickets. Find out more.

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