Coach seats

Refunds & Amends

Everything you need to know about changing your booking or requesting a refund

How do I change my ticket?

If you have purchased a Standard or Fully flexible ticket you can amend the date and time of your ticket right up to when you’re due to travel.

Restricted tickets are non amendable and non refundable.

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Is there a fee for changing my booking?

Standard Fare: Amending your ticket online will be subject to a £5.00 amendment fee (£6.00 if amended via telephone), an excess fare may also be charged.

If your ticket is refundable (read point 10 of our Conditions of Carriage), you’ll need to cancel it no later than 24 hours before your original outward journey to be able to get a refund.

Can I get a refund on my booking?

Refunds are only available on Fully Flexible fares.

If your ticket is refundable (read point 10 of our Conditions of Carriage), you’ll need to cancel it no later than 24 hours before your original outward journey to be able to get a refund.

If you’re entitled to a ticket refund, get in touch with our Contact Centre.

Tip: Please have your ticket number to hand when you call to minimize any delays to your refund.

Change & Go add-on

For just £5 each way, our Change & Go add-on lets you be completely flexible with which coach you board to and from your desired destination on Standard and Fully Flexible tickets. Find out more.

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