Coach seats

Refunds & Amends

Everything you need to know about changing your booking or requesting a refund

Getting back on the road

We are welcoming customers back on board from Monday 29 March.

We understand that in these uncertain times your plans may change, but also that with summer on the horizon how important it is to plan ahead. That’s why we’re offering a free amendment on all our ticket types for journeys until 30 September 2021. You can amend the date and time of your ticket using My Account.

To get a refund on Standard or Fully Flexible tickets, simply get in touch with us via our contact us page.

For more information on our ticket types please visit our flexible travel page.

How do I change my ticket?

If you have purchased a Standard or Fully flexible ticket you can amend the date and time of your ticket right up to when you’re due to travel.

Restricted tickets are non amendable and non refundable.

Go straight to Manage My Booking

Is there a fee for changing my booking?

Standard Fare: Amending your ticket online will be subject to a £5.00 amendment fee (£6.00 if amended via telephone), whereby excess fare will also be charged.

Fully Flexible Fare: Unlimited amendments can be made any time prior to departure without incurring an amendment fee. Excess fare may apply.

Can I get a refund on my booking?

Refunds are only available on Fully Flexible fares.

If your ticket is refundable (read point 6 of our Conditions of Carriage), you’ll need to cancel it no later than 24 hours before your departure time to be able to get a refund.

If you’re entitled to a ticket refund, get in touch with our Contact Centre.

Tip: Please have your ticket number to hand when you call to minimize any delays to your refund.

Change & Go add-on

For just £5 each way, our Change & Go add-on lets you be completely flexible with which coach you board to and from your desired destination on Standard and Fully Flexible tickets. Find out more.

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