We'd love to hear from you no matter how you choose to do it. So please search our FAQs, email us, call us or get in contact on social media and we'll be sure to take your feedback on board.
You can amend or print your ticket by using manage my booking.
There's a good chance your question has already been answered.
You'll find information on
We've got you covered.
Have a compliment or suggestion for improvements? We love to hear it all. You can send us an email any time by clicking the button below and filling out the short form.
We look forward to hearing from you.
Our Community Ambassadors are on hand for quick and helpful responses, 24/7. They can help with routes, timetabling and general enquiries.
Last response time: under 5 minutes.
Our Social Media team aim to reply to tweets and messages within 40 minutes. Scroll to the bottom of the page where you can find our social media pages.
You can also email us to get help from one of our community ambassadors who provide quick and helpful responses 24/7. They can help with routes, timetabling, ticketing and general enquiries and typically response within minutes.
For any other email enquiries, we typically respond within 2 working days. However responses to complaint feedback emails may take up to 10 working days.
For new bookings, timetabling and general enquiries call our Customer Contact Centre on:
Lines open 7 days a week, 10am - 6pm
Phone bookings incur a £2.50 booking fee
(calls to this number cost 13p per minute plus your telephone company’s access charge).
For advice when travelling, amendments, after-sales support and to book assistance.
Lines open 7 days a week, 8am - 10pm
(calls to this number are charged at local rate).
If, after contacting us, you don’t feel your complaint is resolved, you can:
Contact Bus Users UK to see if they can review your complaint.
Use the ODR platform to submit your complaint – the ODR platform is a European tool for online dispute resolution, which (if agreed to by the parties) will aim to assist with the resolution of disputes between a customer and a business where a customer has purchased a good or service from the business online or electronically.
Have a question? Tweet the team @nxcare for help & advice - we'll be here from 8am - 10pm, 7 days a week.
Visit our Twitter pagePrefer using Facebook? No problem. Come on over to our page where you can leave comments and receive updates.
Visit our Facebook pageWe love getting tagged in your coach journey pics, so follow us, get involved and enjoy some stunning views and updates.
Visit our Instagram pageBack to top
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