Our Customer Service team is experiencing very high contact volumes and are working hard to respond to our customers as soon as they can. We are sorry for any inconvenience this may cause and thank you for your patience and understanding at this time.
For information on how to change your travel plans or get a refund, please visit our dedicated Coronavirus FAQ webpage.
We'd love to hear from you no matter how you choose to do it. So please search our FAQs, email us, or get in contact on social media and we'll be sure to take your feedback on board.
You can amend or print your ticket by using manage my booking.
There's a good chance your question has already been answered.
You'll find information on
We've got you covered.
Have a compliment or suggestion for improvements? We love to hear it all. You can send us an email any time by clicking the button below and filling out the short form.
We look forward to hearing from you.
Our Social Media team aim to reply to tweets and messages within 4 working days. Scroll to the bottom of the page where you can find our social media pages.
You can also email us to get help from one of our community ambassadors who provide quick and helpful response 24/7. They can help with routes, timetabling, ticketing and general enquiries and typically response within minutes.
For any other email enquiries, we typically respond within 5 working days. However responses to complaint feedback emails may take up to 28 working days.
If you would like to discuss amending your ticket to still travel in July, you can get in contact with our Customer Service team on
Our phone lines are currently open 09:00 - 17:00 Monday to Friday. Calls are charged at local rate.
Please note that as we have a limited number of customer service colleagues working, we are only currently taking calls from customers who wish to discuss a change to their travel plans in July. If you would like to discuss anything else with us, please Tweet or email us using the options above.
If, after contacting us, you don’t feel your complaint is resolved, you can:
Contact Bus Users UK to see if they can review your complaint.
Use the ODR platform to submit your complaint – the ODR platform is a European tool for online dispute resolution, which (if agreed to by the parties) will aim to assist with the resolution of disputes between a customer and a business where a customer has purchased a good or service from the business online or electronically.
Have a question? Tweet the team @nxcare for help & advice - we'll be here from 9am to 5pm Monday to Friday.Visit our Twitter page
Prefer using Facebook? No problem. Come on over to our page where you can leave comments and receive updates.Visit our Facebook page
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