Contact Us

Travel and ticketing

Before getting in touch, make sure to check out our customer FAQs first. Your query may have already been answered!

And don’t forget you can amend the time or date of your ticket using Manage My Booking. We’ve increased the flexibility for all journeys on our before the 31 October 2020. Find out more on our flexible travel page.

If you still need help, fill in our travel and ticketing form to get in touch.

Travel and ticketing form

Assisted travel

Our aim is to create an accessible service which is inclusive of all our customers and their needs. Our dedicated Assisted Travel Team offers travel support by providing journey and booking information and, subject to availability, they can reserve you a front seat and/or the dedicated wheelchair space.

To discuss any adjustments or accessibility requirements you may have, you can contact our Assisted Travel Team by telephone or email. Wherever possible, if you require assistance please get in touch at least 36 hours before you intend to travel with us.

Calls us
03717 81 81 81
(lines are open 7 days a week, 9am - 5pm)

Email us
addl@nationalexpress.com

Accessibility and inclusion

Lost Property

Our central lost property database helps us to track and relocate any belongings you may have lost or left behind.

As our lost property tracking system requires a lot of upkeep, in addition to the cost of reuniting your items, we charge customers a small fee when items are reclaimed.

If you have lost or left an item behind, contact our Lost Property Team by filling in our lost property form.

Lost property form

On the day travel information

For the latest information on services, including disruptions and delays, please visit our live service updates page.

You can also track the status of your coach using our Coach Tracker tool. For help and more information on how to use Coach Tracker visit our coach tracker help page.

If you still need to get in touch with us, you can send us a message via Twitter or Facebook, email us using our travel and ticketing form, or if urgent, give us a call using the number below.

Track your coach

Multirides & Season tickets

If you’re an existing multiride or season ticket holder and you’ve been impacted by the temporary suspension of our services, please visit our coronavirus FAQ page for more information on extending the validity of your pass or to claim a pro-rata refund.

• Season tickets - A National Express Season Ticket gives you a reserved seat on your daily commute. It's a great way to save some money when you make the same journey more than three or four times a week. Simply choose the two locations you travel between most, purchase a Season ticket, choose from 1 month to 1 year validity, and get unlimited travel in both directions.
• Multiride tickets - A National Express Multiride Ticket offers 10 single journeys cheaper than buying them individually, between your two locations, and is valid for 3 months.

For more information on both multiride and season tickets, please visit our tickets page.

Multiride and season ticket form

Careers

1 in 9 people in the UK used a National Express service in 2018 – and we’re proud to have the most professional drivers, the safest vehicles, and the best customer service in the business.

Visit our dedicated careers website to find out about our latest opportunities and plenty of other information on the benefits and rewards we offer at our UK locations.

Join us on the journey and apply now.

Our careers website

Press updates

National Express operates a 24/7 media relations service every day of the year with an on call service operating for urgent media enquiries out of office hours. We have business-specific media relations contacts in each division of the National Express Group.

Please note if you are a National Express coach customer seeking help or information about your ticket or our services, please send us a message via Twitter or Facebook, email us using our travel and ticketing form, or if urgent, give us a call using the number below.

Press and media enquiries

Feedback

We’d love to hear from you.

• Compliment us - If we’ve exceeded your expectations, please send us a message explaining why you are so pleased with us. We will make sure that all of the staff involved are informed of your praise.
• Make a complaint - If things haven’t gone right and you’d like to make a complaint, please send us a message with the details explaining what went wrong. We take all complaints seriously and use them to help improve our services in the future.

Compliment usMake a complaint