Contact our Customer Care Team

Contact Us

Discover the ways we can help you

Coronavirus (COVID-19) information

Our Customer Service team is experiencing very high contact volumes and are working hard to respond to our customers as soon as they can. We are sorry for any inconvenience this may cause and thank you for your patience and understanding at this time.
For information on how to change your travel plans or get a refund, please visit our dedicated Coronavirus FAQ webpage.

Get in touch with us

We'd love to hear from you no matter how you choose to do it. So please search our FAQs, email us, or get in contact on social media and we'll be sure to take your feedback on board.

Already got a ticket?

You can amend or print your ticket by using manage my booking.

  FAQs

There's a good chance your question has already been answered.

You'll find information on

  • Amendments
  • Refunds
  • Flight delays
  • Ticket information

We've got you covered.

  

View FAQs

  Tweet our team

We hope our customers understand why the decision to temporarily suspend all services in these unprecedented circumstances was the right thing to do.

We're still here from 9am to 5pm Monday to Friday to answer your questions.

Tweet @nxcare and our dedicated team will be happy to help.

  Tweet us

  Email us

Have a compliment or suggestion for improvements? We love to hear it all. You can send us an email any time by clicking the button below and filling out the short form.

We look forward to hearing from you.

 

 

Email us

What are your current response times?

Our Social Media team aim to reply to tweets and messages within 4 working days. Scroll to the bottom of the page where you can find our social media pages.

You can also email us to get help from one of our community ambassadors who provide quick and helpful response 24/7. They can help with routes, timetabling, ticketing and general enquiries and typically response within minutes.

For any other email enquiries, we typically respond within 5 working days. However responses to complaint feedback emails may take up to 28 working days.

Call us for July ticket amendments only...

If you would like to discuss amending your ticket to still travel in July, you can get in contact with our Customer Service team on

03717 81 81 81

Our phone lines are currently open 09:00 - 17:00 Monday to Friday. Calls are charged at local rate.

Please note that as we have a limited number of customer service colleagues working, we are only currently taking calls from customers who wish to discuss a change to their travel plans in July. If you would like to discuss anything else with us, please Tweet or email us using the options above.

Complaints

If, after contacting us, you don’t feel your complaint is resolved, you can:

Contact Bus Users UK to see if they can review your complaint.

Use the ODR platform to submit your complaint – the ODR platform is a European tool for online dispute resolution, which (if agreed to by the parties) will aim to assist with the resolution of disputes between a customer and a business where a customer has purchased a good or service from the business online or electronically.

 

Tweet our team

Have a question? Tweet the team @nxcare for help & advice - we'll be here from 9am to 5pm Monday to Friday.

Visit our Twitter page
Like us on Facebook

Prefer using Facebook? No problem. Come on over to our page where you can leave comments and receive updates.

Visit our Facebook page
Follow our Instagram

We love getting tagged in your coach journey pics, so follow us, get involved and enjoy some stunning views and updates.

Visit our Instagram page

Back to top

© Copyright National Express Ltd 2020