Our Customer Service team are experiencing very high contact volumes and are working hard to respond to our customers as soon as they can. Please only contact our team if you are travelling in the next 72hours. We are sorry for any inconvenience this may cause and thank you for your patience and understanding at this time.
For our full statement on Coronavirus (COVID-19), including how to change your travel plans, please visit our dedicated webpage.
If you are due to travel with us from now until 31 May 2020, we will offer you a free ticket amendment to travel any time in the next 12 months. To do this, please fill in our ticket amendment request form.
We'd love to hear from you no matter how you choose to do it. So please search our FAQs, email us, call us or get in contact on social media and we'll be sure to take your feedback on board.
You can amend or print your ticket by using manage my booking.
There's a good chance your question has already been answered.
You'll find information on
We've got you covered.
Have a compliment or suggestion for improvements? We love to hear it all. You can send us an email any time by clicking the button below and filling out the short form.
We look forward to hearing from you.
Our Community Ambassadors are on hand for quick and helpful responses, 24/7. They can help with routes, timetabling and general enquiries.
Last response time: under 5 minutes.
Our Social Media team aim to reply to tweets and messages within 40 minutes. Scroll to the bottom of the page where you can find our social media pages.
You can also email us to get help from one of our community ambassadors who provide quick and helpful responses 24/7. They can help with routes, timetabling, ticketing and general enquiries and typically response within minutes.
For any other email enquiries, we typically respond within 2 working days. However responses to complaint feedback emails may take up to 10 working days.
For new bookings, timetabling and general enquiries call our Customer Contact Centre on:
Lines open 7 days a week, 10am - 6pm
Phone bookings incur a £2.50 booking fee
(calls to this number cost 13p per minute plus your telephone company’s access charge).
For advice when travelling, amendments to your journey, to make a complaint or provide feedback and to book assistance.
Lines open 7 days a week, 8am - 10pm
(calls to this number are charged at local rate).
If, after contacting us, you don’t feel your complaint is resolved, you can:
Contact Bus Users UK to see if they can review your complaint.
Use the ODR platform to submit your complaint – the ODR platform is a European tool for online dispute resolution, which (if agreed to by the parties) will aim to assist with the resolution of disputes between a customer and a business where a customer has purchased a good or service from the business online or electronically.
Have a question? Tweet the team @nxcare for help & advice - we'll be here from 8am - 10pm, 7 days a week.Visit our Twitter page
Prefer using Facebook? No problem. Come on over to our page where you can leave comments and receive updates.Visit our Facebook page
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