Lost an Item

Our lost property team are on hand to try and help reunite you with your missing items. To assist our team in locating your item as quickly as possible, we kindly request that you provide us with as much detail as possible in the form below. Upon submission of your form, our team will conduct an internal investigation with the responsible depot for the service you travelled on, as well as other relevant departments, in order to determine the location of your item.

Please only report the specifics of your loss once, as multiple entries may result in a delay in the investigation.

Our coaches may be out on the road for the entire day or even overnight before the vehicle and your lost item is returned to the depot, so please bear with us. We will contact you with an update when and if we have one. Reported cases will be open for 28 days and will be closed if your item has not been found. In all instances of loss, we recommend that you report them to your travel/home insurance provider and adhere to their guidance.

Please be advised that a handling fee ranging from £10 - £20 will be applied if your item is found

Lost Property opening hours: Monday to Friday, 09:00 - 17:00


Lost Property form

Your details
Item information
Booking Details

Please give us as much information as possible, including unique items that will help us identify your property quicker or if you boarded a different service to that on your ticket.

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