Grey luggage

Luggage

Everything you need to know about taking luggage onboard our coaches

Christmas notice

Due to high volumes of passengers travelling across the festive period, luggage capacity is strictly limited to your ticketed allowance and additional allowance is subject to availability. 

To prevent delays, please follow our luggage policy below.

How much luggage can I take?

Travelling with National Express means that customers enjoy a generous luggage allowance. To ensure hassle-free boarding please ensure that all luggage items are compliant with our luggage policy detail below.

UK Luggage

Carry on Luggage

You may take on board one piece of soft hand luggage (45cm x 35cm x 20cm) which must be able to be placed under the seat in front or in the overhead lockers.

With the exception of briefcases, no hard-shelled cases, wheeled bags or hard-framed rucksacks/backpacks are permitted on board for safety reasons. Any such items can be stowed with hold luggage without additional charge.

Hold Luggage

You may store in the hold up to two medium cases (70cm x 30cm x 45cm) each with a max weight of 20kg OR one large item that has max. dimensions of 75cm x 50cm x 32cm with a max. weight 20kg.

Over-sized, special items or excess items are subject to additional charges.

Additional luggage allowance can be purchased online, in advance of travel or will on the day of travel from customer service or our driver.

 

European Luggage

Amsterdam, Brussels and Paris (including interim stops)

You are entitled to two items of luggage to be stowed in the hold. The overall dimensions must not exceed 200cm in total. The combined weight of both items must not be more than 20kg.

You are also entitled to two items of hand luggage.

Fully collapsible wheelchairs and fully collapsible pushchairs may be stowed free of charge in the hold and do not count towards the ‘hold’ allowance above.

All other European Services

You may take one medium-sized suitcase or rucksack and one small piece of soft hand luggage per person travelling, free of charge.

Your one piece of luggage must not exceed 20kg, with maximum dimensions of 70cm x 30cm x 45cm. Items of luggage in excess of 20kg will be charged.

Our most frequently asked questions

Think we might already have the answer to your question? Take a look at our most frequently asked luggage questions below.

How to prepare your luggage?

Lengthy luggage policies can be confusing. Here's our quick guide to making sure your luggage is good to go.

  • Weigh it - You can take two medium-sized suitcases or one large suitcase (each weighing no more than 20kg) on your coach, plus a small piece of hand luggage.
  • Measure it - Medium sized items are defined as 70cm x 30cm x 45cm, whilst large items may have a max dimension of 75cm x 50cm x 32cm. Your hand luggage can be no larger than 45cm x 35cm x 20cm
  • Label it - Luggage tags are essential to help recover your possessions in the event of loss. Secure luggage tags with your full name and address, then secure them to each luggage item before boarding your coach. You can print your luggage label here.
  • Secure it - Even though your luggage will be stowed in our secure luggage holds, it's always worth taking an extra moment to make sure your luggage is securely locked before boarding your coach.

It's also important to make sure that your luggage does not contain any items that are, for customer safety, not allowed onboard. 

Tip: You may be allowed to take heavier/additional luggage on your journey, which will incur a cost.

How much luggage can I take as hand luggage?

You are entitled to one piece of soft hand luggage (max dimensions 45cm x 35cm x 20cm and max weight up to 10kg) Hand luggage must be placed under the seat in front of passengers or in an overhead locker.

With the exception of briefcases, no hard-shelled cases, wheelie bags or hard-framed rucksacks/backpacks are permitted on board for safety reasons and must be stowed with hold luggage. You will not incur an additional charge for this.

Can I take extra luggage?

We'd always advise booking your extra luggage in advance online, as you'll always pay the lowest possible price. If you arrange your extra luggage on the day you travel, you can pay your coach driver or the station staff directly.

If you're booking online for more than one person, our booking system will apply extra luggage fees for all the passengers in your group. If only one person in your group needs to take extra luggage, we'd advise booking separately. The following prices apply:

  • One item single journey £8
  • Three items single journey £16
  • One item return journey £12
  • Three items return journey £24

Simply select the extra luggage option on the Add Extras page when booking your ticket. Extra luggage is currently only available on UK journeys. A maximum of three additional items can be placed in the hold.

Can I take a pushchair/buggy?

Folding pushchairs/buggies will be carried free of charge in the hold, in addition to the standard luggage allowance.

Can I leave my luggage in the coach station?

We have facilities for you to store your luggage at the following coach stations:

  • London Victoria Coach Station
  • Glasgow Buchanan Bus Station
  • Edinburgh Bus Station

Find out more about our coach station facilities.

What Items are banned from travel?

For the safety of all our customers, there are some items not allowed on-board our coaches:

  • Any weapons or explosives
  • Drugs (other than medicines) or solvents
  • Non-folding pushchairs/prams
  • Oversized sports equipment
  • Bicycles which aren't folded, dismantled or wrapped
  • Any pets, other than assistance dogs
  • Any items which we deem unsafe or are not properly sealed/secured or perishable items

For detailed information, see our Conditions of Carriage.

Assistance with Lost Property?

Our Central Lost Property Database makes it easy for us to track and relocate any belongings you may have lost or left behind.

As our lost property tracking system costs a lot to upkeep, in addition to the cost of reuniting your items, we charge customers a reasonable fee when items are reclaimed:

If you have lost or left an item behind, contact our Lost Property Team.

Not got a ticket yet?

You can purchase tickets to hundreds of UK and European destinations using the journey planner on our homepage.

Buy a ticket

Luggage Tips

We'd always advise booking your extra luggage in advance online, as you'll always pay the lowest possible price. If you arrange your extra luggage on the day you travel, you can pay your coach driver or the station staff directly.

If you're booking online for more than one person, our booking system will apply extra luggage fees for all passengers in your group. If only one person in your group needs to take extra luggage, we'd advise booking separately.

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