Luggage
Everything you need to know about taking luggage onboard our coaches
We accept:
UK luggage allowance
Travelling with National Express means that customers enjoy a generous luggage allowance. To ensure hassle-free boarding please ensure that all luggage items are compliant with our UK (domestic) luggage policy detail below.
Going to Europe with us? Take a look at our European luggage allowance here.
Before you go
Here's our quick guide to making sure your luggage is good to go.
- Weigh it - You can take two medium-sized suitcases or one large suitcase (each weighing no more than 20kg) on your coach, plus a small piece of hand luggage.
- Measure it - Medium sized items are defined as 70cm x 30cm x 45cm, whilst large items may have a max dimension of 75cm x 50cm x 32cm. Your hand luggage can be no larger than 45cm x 35cm x 20cm
- Label it - Luggage tags are essential to help recover your possessions in the event of a loss. Secure luggage tags with your full name and address, then secure them to each luggage item before boarding your coach. You can print your luggage label here.
- Secure it - Even though your luggage will be stowed in our secure luggage holds, it's always worth taking an extra moment to make sure your luggage is securely locked before boarding your coach.
It's also important to make sure that your luggage does not contain any items that are, for customer safety, not allowed onboard.
Pushchairs
Folding pushchairs/buggies will be carried free of charge in the hold, in addition to the standard luggage allowance.
Restricted Items
For the safety of all our customers, there are some items not allowed on-board our coaches:
- Any weapons or explosives
- Drugs (other than medicines) or solvents
- Non-folding pushchairs/prams
- Bicycles which aren't folded, dismantled and wrapped (we can not accommodate a full-size unfolded frame)
- Any pets, other than assistance dogs
- Any items which we deem unsafe or are not properly sealed/secured or perishable items
- Any items which we deem to have or emit an offensive odour
For detailed information, see our Conditions of Carriage.
Luggage storage at coach stations
We have facilities for you to store your luggage at the following coach stations:
- London Victoria Coach Station
- Glasgow Buchanan Bus Station
- Edinburgh Bus Station
Find out more about our coach station facilities.
Hand luggage
You are entitled to one piece of soft hand luggage (max dimensions 45cm x 35cm x 20cm and max weight up to 10kg) Hand luggage must be placed under the seat in front of passengers or in an overhead locker.
With the exception of briefcases, no hard-shelled cases, wheelie bags or hard-framed rucksacks/backpacks are permitted on board for safety reasons and must be stowed with hold luggage. You will not incur an additional charge for this.
Lost property
Our Central Lost Property Database makes it easy for us to track and relocate any belongings you may have lost or left behind.
As our lost property tracking system requires a lot of upkeep, in addition to the cost of reuniting your items, we charge customers a small fee when items are reclaimed.
If you have lost or left an item behind, contact our Lost Property Team.
Want to carry more?
Simply select the extra luggage option on the Add Extras page when booking your ticket and save vs on-the-day charges. Extra luggage is currently only available on UK journeys. A maximum of 3 additional items can be placed in the hold.
- Online additional luggage charge - £10 per additional luggage item for a single journey, £20 for a return.
- Offline additional luggage charge - £12 per additional luggage item for a single journey, £24 for a return. This includes purchasing at coach stations, travel shops and our Contact Centre.
European luggage
Amsterdam, Brussels and Paris (including interim stops)
You are entitled to two items of luggage to be stowed in the hold. The overall dimensions must not exceed 200cm in total. The combined weight of both items must not be more than 20kg.
You are also entitled to two items of hand luggage.
Fully collapsible wheelchairs and fully collapsible pushchairs may be stowed free of charge in the hold and do not count towards the ‘hold’ allowance above.
All other European services
You may take one medium-sized suitcase or rucksack and one small piece of soft hand luggage per person travelling, free of charge.
Your one piece of luggage must not exceed 20kg, with maximum dimensions of 70cm x 30cm x 45cm. Items of luggage in excess of 20kg will be charged.
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