Coach seats

Travel updates & tracking your coach

Keep up to date with live service updates

Our Customer Promise

If your journey has been cancelled as a result of the recent severe weather conditions across the UK, please rest assured we will do our best for you. We will offer you a free amendment to another date of travel or a full refund, which will be honoured past the date of travel so you do not need to get in contact with us straight away.

Please note that If your journey has not been cancelled normal terms and conditions will apply.

You can also book tickets, make an enquiry or provide feedback on our services on our Website, at a Coach Station Travel Shop or a 3rd Party Agent. Click here for a full list of outlets.

Our response times are currently:


  • Complaints or Feedback emails = 14 days
  • Social Media (Twitter & Facebook) = 1 hour 30 minutes
  • Average response time on phone calls = 10-15 minutes
  • Enquiry emails = 7 days

We are working hard to get back to our normal response times and thank you for your patience at this very busy time.

What is Coach Tracker?

The National Express Coach Tracker allows you to track your coach, in real time, as it journeys across the UK. The Tracker is updated via satellite, meaning that you can check for an earlier or later departure and get updates on the status of your journey as it happens.

  • Check if your coach is on time or late.
  • See when a coach is due to arrive at any station or stop.
  • Quickly check for an earlier or later departure should you need to change your plans at the last minute.
  • You can even view your coach on a map so you're kept fully up-to-date with your journey's progress.
  • Coach Tracker is available online, or through our Android or iOS apps, which are downloadable for free on either the Google Play or Apple App stores.

Travel or service disruptions

No matter how prepared you (or we) are, sometimes coach journeys are delayed due to disruptions.

Our travel disruption Twitter account makes sure that you're always kept up-to-date with the status of our services, in case you need to change your plans. Alternatively get in touch via our contact us page:

We also keep our customers updated on major rail disruption - take a look at our rail disruption page for more information.

Service Updates

Not got a ticket yet?

You can purchase tickets to hundreds of UK and European destinations using the journey planner on our homepage.

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25% off group travel

Book your seats at least three days in advance and travel anywhere in the UK (including airports) in a group of four to nine adults and save 25% on our Standard fares.

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