Service update -

Our services are currently running as normal. We are closely monitoring the impact of covid-19 and will respond as needed. You don’t need to contact us but should check before you travel. For the latest updates and how to amend your ticket click here.

Travel and ticketing

Before getting in touch, make sure to check out our customer FAQs first. Your query may have already been answered!

And don’t forget, if you've got a standard or fully flexible ticket you can amend the time or date of your ticket using My Account

If you still need help, fill in our travel and ticketing form below to get in touch.

Travel and ticketing form

Your details
Type of query

Refunds are only available with fully flexible tickets. You can check your fare type on your eTicket.

Booking details (if applicable)
Journey details (if applicable)
Please tell us about your query *

Ensuring you provide as much information as possible, *excluding * any payment card details

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