Planned rail strike on 26 November - We expect our services to be busier than usual and recommend you buy tickets in advance. For more information, please visit our service updates page.

Pre Travel enquiries

Before getting in touch, make sure to check out our customer FAQs first. Your query may have already been answered!

And don’t forget, if you've got a standard or fully flexible ticket you can amend the time or date of your ticket using My Account

If you still need help, fill in our travel and ticketing form below to get in touch.

Pre Travel enquiries form

Your details
Type of query

Refunds are only available with fully flexible tickets. You can check your fare type on your eTicket.

Booking details (if applicable)
Journey details (if applicable)

If you have already travelled or are due to travel within the next 2 days please visit our contact us page for details of how to get in touch with us via a call or an alternative method.

Please tell us about your query *

Ensuring you provide as much information as possible, *excluding * any payment card details

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