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The National Express Youth Promise

Our commitment to helping the development of young people

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Choose Your Journey

Disabled Travel: If you need assistance for your journey, please call us as as soon as you've booked your coach tickets and no later than 36 hours before you are due to travel on 08717 818179 (0444 8717 818179 from overseas). Open 08:00 to 20:00 7 days a week (calls cost 13p per minute plus network extras).

Our five commitments & partners

The National Express Youth Promise is a set of five commitments we are making to young people to enhance their opportunities of success in work, education and life:

  • We will showcase youth talent
  • We will help young people into work and education
  • We will deliver the most accessible public transport network for young people
  • We will work with young people in the communities
  • We will offer great value travel for young people


Girlguiding is the leading charity for girls and young women in the UK. They empower nearly half a million girls to be their best and face the challenges of growing up today.

Read more about Girlguiding.

The Prince's Trust

The Prince’s Trust creates transformational, life-changing opportunities for some of the UK’s most disadvantaged 11–30 year olds, helping young people to develop the confidence and skills they need to move into work, education or training.

Read more about the Prince’s Trust.

The Scouts

The Scouts help over 450,000 young people in the UK enjoy new adventures, make new friends, experience the outdoors, gain confidence and develop the skills they need to succeed in life.

Read more about the Scouts.


Whizz-Kidz empowers young disabled people to reach their full potential by providing them with the equipment, skills and support they need – when they need them.

Read more about Whizz Kidz.

"Transport is an absolutely crucial area for young people - it signifies their first steps towards independence"

Tom Stables, MD National Express Rail and UK Coach

Working hand in hand with the British Youth Council

Tom Stables, MD National Express Rail and UK Coach, explained: "To help us set up and validate the Youth Promise we worked closely with the British Youth Council".

"We were delighted to work in partnership with the British Youth Council on the National Express Youth Promise, which has been designed for young people by their peers, and we would like to say an enormous thank you to all involved."

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