Planned rail strikes on 1, 5 & 8 October - We expect our services to be busier than usual and recommend you buy tickets in advance. For more information, please visit our service updates page.

 

Book today with time to pay

Travel now, pay over 4 instalments with Clearpay

Choose Your Journey

1 Passenger Add Coachcards
Passengers
Passengers

Children under 14 years of age are not permitted to travel without being accompanied throughout the journey by a responsible person aged 16 years or over.
Children aged 14 - 15 years old may travel unaccompanied, as from 5am, arriving at their booked destination no later than 10pm. Unaccompanied children will be asked for proof of age or a signed letter of permission from their parent/guardian. (sms or chat based messages are not permissible)

One infant aged 0-2 travels free when accompanied by an adult with a valid ticket. Additional infants aged 0-2 must be paid for. If you are travelling with more than 1 infant aged 0-2, please book the additional infant as 'Children (3-15).

Passengers

Travel now, pay over 4 instalments

Choosing to pay for your National Express ticket with Clearpay means you can now spread the cost of travel over four interest-free payments. Choose your journey and select Clearpay as your payment method at checkout to get started. For more information on what Clearpay is and how it works, we’ve pulled together a handy set of frequently asked questions for you below.

 

How it works

Book today. Pay in 4 instalments. Always interest-free

Clearpay is credit. T&Cs & late fees apply clearpay.co.uk/terms

Choose your journey

Select Clearpay at checkout

Log into or create your Clearpay account with instant approval decision

Your purchase will be split into 4 payments, payable every 2 weeks

Frequently asked questions

1. What is Clearpay?

Clearpay is a payment service that enables customers to make purchases instantly and pay for them in 4 automatic instalments, made every 2 weeks, without any interest (late fees apply). The first instalment is paid at the time of purchase.

The service is provided by Clearpay Finance Ltd.

The service is completely free to use for those who pay on time.

2. How do I use Clearpay?

Select your journey and any extras on the National Express website and select Clearpay on the payment page.

You will be directed to the Clearpay website to register and provide payment details (Visa, Mastercard or Amex). If you’ve used Clearpay before, just log in to your Clearpay account.

3. Where is Clearpay available?

Clearpay is only available as a payment method on the National Express website, when making a journey booking in the journey planner. Therefore, if you wish to make an amendment or purchase any journey extras after your initial booking, you will need to use an alternative payment option.

Clearpay is not available to use for transactions made for any of the following products/ticket types available online:

  • Coachcards
  • Quick Issue tickets
  • Any purchases from Holidays by National Express

Clearpay is not available to use for transactions made through any of the following channels and an alternative payment method will need to be used for transactions made through these channels:

  • My Account (for amendments/extras)
  • Contact Centre
  • Third party agents & partners
  • Coach Stations
  • On Board & Handheld Ticketing devices

4. Who can use Clearpay?

Clearpay is only available to permanent UK residents aged 18+ (excluding Channel Islands) with a UK billing address.

Customers with international billing addresses will not be able to use Clearpay or create a Clearpay account.

Other eligibility criteria apply (Terms of Service (clearpay.co.uk). See Clearpay Terms of Service here for further details.

5. How does the Clearpay payment schedule work?

Clearpay will split the total value of your order into 4 instalments payable every fortnight. The exact amounts and dates will be displayed for you to agree to before you confirm your purchase.

If you would like to make additional unscheduled payment before they are due, you may log into your Clearpay account to make your payments early. Clearpay will then adjust the amount owed accordingly.

You can log in to your Clearpay account anytime to view your payment schedule or make a payment before the next due date.

6. What if I can’t pay a Clearpay instalment?

If you cannot make a payment, please contact Clearpay here (Submit a request – Clearpay)

As soon as you miss a payment, Clearpay will immediately stop you from making any further purchases using Clearpay.

Clearpay will give you until 11pm on the following day to make your repayment, if you are unable to make the repayment by then you will incur a late fee. This will be an initial £6 and a further fee of £6 if the missed payment is not made within 7 days.

If your order is less than £24, the total late fee will be £6. If your order is £24 or over, total late fees will not exceed 25% of the total order or £36, whichever is less.

Any overdue balances may be passed to a debt collection agency and this may affect your ability to use Clearpay in future. We encourage you to use Clearpay responsibly.

Please see Clearpay Terms of Service here (Terms of Service (clearpay.co.uk)) for further details.

7. Is there a limit to how much I can spend on a single Clearpay transaction?

Yes, your total purchase value (including add-on products and fees) must be between £1 and £1000 to use Clearpay.

Your maximum purchase value may be lower depending on factors such as being a new customer or your payment history. When you sign up to Clearpay you will be able to see how much you have available to spend by logging in to your Clearpay account.

8. Can I use discounts or voucher codes when paying with Clearpay?

Yes, you may also use discounts or voucher codes with Clearpay to pay for your ticket if they are used at time of purchase in the journey planner on the National Express website.

9. How do I cancel my journey or obtain a refund if I have purchased with Clearpay?

Any bookings made using Clearpay as the payment method will follow our existing National Express Terms and Conditions which can be found here.

National Express will process a ticket cancellation and action a refund. Please note, all refunds for purchases made using Clearpay as the payment method will be refunded by National Express direct to Clearpay. We cannot provide any cash refunds.

Clearpay will then complete the refund taking into account what instalment payments have been made. Please note that until National Express has processed the ticket cancellation and actioned the refund, you will be liable to continue to make your payments to Clearpay.

You can view the details by logging in to your Clearpay account.

10. I am unhappy with the experience I have received with National Express. Do I need to continue making payments to Clearpay?

If you have received an unsatisfactory experience from us (National Express), please contact us using this form.

As part of your credit agreement with Clearpay Finance Ltd., you are obliged to keep paying the instalments scheduled unless agreed otherwise with Clearpay.

11. When should I contact National Express or Clearpay?

The below table outlines the contact options for National Express and Clearpay and advises who is best to handle your query.

National Express  Clearpay
Contact Options Contact Options
  • Journey queries
  • Amendments
  • Cancellations
  • Refunds
  • Complaints (related to your journey, purchase or after purchase experience)
  • Purchase journey extras
  • Payment plan queries
  • Updating your payment details attached to Clearpay account
  • Complaints (related to the payment services provided by Clearpay)
  • Problems paying your instalments

12. Where can I find out more about Clearpay?

Visit the Clearpay website here for a comprehensive list of FAQs, Clearpay Terms of Service here, and Privacy Policy here.

13. Can I use Clearpay if I’m an international customer?

No - one of the criteria to use Clearpay is that you must be a UK resident, however, there are other criteria that will need to be met before you are able to use Clearpay. Please see Terms of Service.

 

 

Please use Clearpay responsibly. Clearpay lends you a fixed amount of credit so you can pay for your purchase over 4 instalments, due every 2 weeks. You must be 18+ and a permanent UK resident (excl Channel Islands). T&Cs and other eligibility criteria apply.

Ensure you can make repayments on time. Clearpay charges a £6 late fee for each late instalment and a further £6 if it’s still unpaid 7 days later. Late fees are capped at £6 for orders under £24 and the lower of £36 or 25% of the order value for orders over £24. Missed payments may affect your ability to use Clearpay in the future and they may pass unpaid debt to a debt collection agency.

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