National Express


Our outlook on safety

National Express Coach believes that the health and safety of its employees and customers is a key priority equal in importance to any other corporate priority.

Driving Out Harm

The Driving Out Harm programme encourages employees to make sure that their workplace is safe and that they put the safety of customers and colleagues first at all times.

The programme is supported by training and internal marketing activity including posters, pledge cards, training booklets and brochures. It has its own brand for use at internal events and training programmes.

Every employee pledges to follow the Golden Rules of safety. There are role-specific Golden Rules for different jobs.

For example, the Golden Rules for Customer service team as follows:

I will always:

  • Put the safety of customers first
  • Be fit for work (no alcohol or drugs and fully rested)
  • Check that my workplace is safe
  • Report all accidents, injuries and near misses

You can view the Driving Out Harm Golden Rules for the Customer Service team here; for drivers here; for Engineering Team here; for Office here.

Target Zero

Target Zero was launched with the aim of reducing the number of responsible fatalities down to zero.

It is an internal safety campaign that highlights to all drivers and NX staff, some of the different factors that cause or contribute towards an accident.

Target Zero means zero responsible fatalities.

This is a target for the entire Group. For every country. For every division. For every depot, garage, office and station. For every individual.



HOT Procedure

Your safety and security as a National Express employee will always be a priority. The HOT procedure will support you when dealing with unattended baggage.

HOT stands for Hidden, Obvious, Typical, and these principles will help keep you, your colleagues and your customers safe.


Think Terrorism

Think about Terrorism!

All terrorists need to plan and prepare for an attack. They prefer not to be seen or will assume a different identity.

An apparently innocent visitor or customer may test our security procedures to see how effective they are. They may leave a bag behind to test our reactions.

It is essential that we ensure that we deal with all instances in a speedy and professional manner.

Vehicle security:

  • Be alert and observant, report any suspicious activity;
  • If your vehicle is left unattended, where possible lock all doors and luggage lockers. If this is not possible check the vehicle on your return.
  • Check all areas including the toilets and under seats. Keep luggage lockers closed whilst not loading.
  • Ensure that all luggage placed in the hold belongs to a genuine customer travelling on the vehicle.


Look out for;

  • People showing an interest in isolated or out of sight areas;
  • People asking questions about staff work routines;
  • Anyone paying particular interest in CCTV locations;
  • People dressed inappropriately for the environment (e.g. big coats
    on hot days, hoods up or wearing sunglasses indoors).

If you have information about possible bomb threat or any other immediate threat dial 999.

If you have tip-offs or confidential information about possible terrorist activity, call the police anti-terrorist hotline: 0800 789 321.

Your responsibility & contribution

We require you to cooperate with the management of the Company in order to achieve legal compliance and to meet our own health and safety standards and safe working procedures.

You are reminded not to take risks, which could affect your own or other people’s health and safety. You must also ensure you report any accidents or “near misses” – see the “what’s dodgy” section below.

Any breaches of Company health and safety policy or standards can result in disciplinary action against you, up to and including dismissal. Please ensure you are fully aware of local emergency and evacuation procedures at your site and special security considerations.

What’s Dodgy?

Your personal safety is important to us. Always keep your workplace safe by recognising dangers in your immediate environment. Always ask yourself “What’s Dodgy?” If something seems “dodgy”, it probably is and could cause harm to you or other people. This can apply to equipment, processes, environments, vehicles and much more. If you feel something is “dodgy”, report it!

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