This privacy notice, explains:
We take your privacy seriously and are committed to abiding by the relevant data protection laws and electronic privacy communications regulations The UK GDPR, Data Protection Act 2018 and the Privacy and Electronic Communications Regulation 2003 (PECR) which protect your privacy.
This privacy notice applies to you if you are or were a customer of our coach or bus passenger services.
It explains how we will process certain limited categories of your personal data for informing how we will conduct our marketing campaigns and how we will advertise our services, and to enable us to plan and develop our bus and coach services for our customers better. We have a separate Customer and Privacy notice which explains what personal data we collect and process about you in the course of the actual delivery of our services and the actual running of our marketing campaigns (click here to view).
We share certain limited categories of your personal data with a “data broker” who, as our data processor, will match that personal data with any other personal data they process about you in their capacity as a data controller. This “combined” data is then processed by us, as a data controller, to inform how we conduct our marketing campaigns and how we advertise our services, and to enable us to better plan and develop our bus and coach services. Our separate Customer and Privacy notice (click here to view) explains when and how we process your personal data for marketing purposes.
The third-party data broker is Sagacity Data Limited (Company Register Number 2959244) whose registered office address is at 120 Holborn, London, EC1N 2TB (“Sagacity”).
National Express Limited or another member of its group of companies in the UK division is the controller of your personal data that is or was processed for the purposes explained in this privacy notice.
This will be one of the following named National Express UK divisional group companies:
|Data controller||ICO Registration no.|
|National Express Limited||Z5744885|
|West Midlands Travel Limited (trading, at times, as Travel West Midlands)||Z5849112|
|E. Clarke and Son (Coaches) Limited (trading as Clarkes of London)||Z615061X|
|H Luckett & Co. Limited (trading, at times, as Lucketts or the Lucketts Group)||Z7996386|
|Mortons Travel Limited||ZA303674|
|Solent Coaches Limited||Z3002847|
|Stewarts Coaches Limited||Z2383574|
|The Kings Ferry Limited (trading, at times, at The Kings Ferry Travel Group or Travel Link or Connections or Ferry Bus)||Z9550368|
|Wood’s Coaches Limited||Z236837X|
|Woods Reisen Limited||Z2368352|
|Worthing Coaches Limited||Z3329867|
The controller’s UK Data Protection Officer, can be contacted using the contact details provided at the end of this notice.
We collect the following categories of personal data about you which will be processed for in the way described above:
The additional personal data that we will obtain from Sagacity which, when combined with your personal data above, comprises the “combined” data, is:
We use the “combined” personal data for the following purposes and on the following legal basis:
We do not need your consent to process your personal data in the way explained in this privacy notice, as we are processing such data on the basis of our legitimate interest, meaning that we legitimately process your personal data for the purposes explained above and we have balanced our interests with that of our customers in deciding to do so.
However, if you are concerned about us processing your personal data in the way explained in this privacy notice, you may contact us to ask us to refrain and we will take all reasonable steps to do so. You can contact the National Express UK Data Protection Officer using the details at the bottom of this notice.
We have no legal obligation to collect personal data about you in the way described in this privacy notice, but it is useful to process your personal data in this way in order to inform our marketing and advertising campaigns and plan and develop our products and services.
You have no legal obligation to provide your personal data to us for the purposes described in this privacy notice.
We will share your personal data that we process as described in this privacy notice with:
Your data will not be transferred outside the EEA unless there is a mechanism in place to ensure that it will be processed to the same standards as are expected within the United Kingdom. This mechanism may be the acceptance of the UK and EU data transfer agreements and applicable model clauses which govern data transfer to countries outside the EEA or if the transfer is to the United States of America, then will be governed by Standard Contractual Clauses (SCCs).
Where we transfer your personal data to other National Express Group companies and/or third parties who process your personal data on our behalf in countries outside the UK that are not deemed to provide a similar level of protection for individuals’ rights in relation to their personal data as in the UK, we have entered into appropriate contracts with those National Express Group companies and/or third parties approved for use in the UK which give personal data the same protection as it has in the UK. Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for.
As we process your personal data in the way described in this privacy notice on the basis of our legitimate interest, we will process such personal data for so long as necessary to achieve that legitimate interest.
We will delete that part of your personal data which we obtain from Sagacity if our contract with them ends, as we have contractually agreed to do so. We will also retain your personal data, including that part of it we have obtained from Sagacity, for longer if we cannot delete it for legal or regulatory reasons.
You have a number of rights under the data protection laws in relation to your personal data. These include the right, subject to exceptions, to:
You also have the right in some circumstances to receive a copy of your personal data in a portable format. This right is limited to personal data you have provided to us and is processed on the basis of your contract with us and/or your consent. It does not cover personal data that we process on other grounds.
If you wish to exercise any of these rights and/or request a portable copy of the data that you have provided and is processed on these bases, please contact the National Express UK Data Protection Officer.
If you have any questions or complaints about how we process your personal data, or otherwise about the matters set out in this privacy notice, please contact the National Express UK Data Protection Officer at:
You also have the right to complain at any time to the UK Information Commissioner's Office about how we use your personal data and can contact them on their helpline: 0303 123 1113 or website at https://ico.org.uk/.
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