Our uniform tells people who we work for, whether you are on or off duty.
If you are wearing the company uniform, you must behave in a professional manner that portrays the brand and yourself in a positive light.
We want our customers to know that we are a responsible and caring business, and if we look smart and appear friendly and approachable, they will always go away with the right impression and will want to travel with us again.
Wear your uniform with pride, you are responsible for keeping it well maintained, cleaned and smart at all times.
For more information, please read the Appearance Policy.
The appearance of our coach stations, both inside and out, is the first thing our customers see when they start their journey with us. It is therefore vitally important that we present a professional and inviting environment that will encourage them to use our service again and again.
- Ensure the Coach Station and its surroundings are checked every day to make sure it is clean and tidy.
- Check that paths leading to the Coach Station or Travel Shop are clear of obstructions.
- Check the building, including windows and doors, signage, information screens, paint work, litter, CCTV and lighting.
- Check the interior of the building, including windows and doors, signage, information screens, litter, paint work, lighting, CCTV, displays, toilets and other facilities.
Raising the standards of our Coach Stations will discourage vandalism and encourage travel on our coaches. Customers will feel more comfortable and relaxed if we show that we have taken care.
Signage and displays must be clean, clear, unobstructed and welcoming.
Our customers will be relying on you to provide them with accurate and timely information. it must always be delivered in a concise and professional manner. Our Coach Stations teams will be using the available tools including technology (OCS, Utrack, Coach Tracker, Traffilog..), PA system and face to face communication.
Always, ensure that you have the most up-to-date knowledge and information to help our customers during their journey with us.
Ensure that the information screens are displaying accurate information and report any issues to the IT Team or your line manager.
Information screens must be cleaned regularly and unobstructed at all times.
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