For advice on travelling in hot weather and information on the planned rail strikes (13, 18 & 20 August), please visit our Service Updates page.

We're Sorry

Our aim is for you to have a seamless journey with us, if you are on this page that means something hasn't gone well with your last journey and for that we're sorry.

Using the details on the card you have been given by the driver, please fill in the form below and we will send you a voucher to try us again with a discount towards your next journey.


We're sorry

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