Our condolences

We join the nation in mourning the death of Her Majesty Queen Elizabeth II. Our heartfelt thoughts are with the Royal Family, the Nation and the Commonwealth at this time.

Service updates and ticket amendments

The state funeral for Her Majesty Queen Elizabeth II takes place at Westminster Abbey on Monday 19 September. On Monday 19 September, there are major road closures in central London and London Victoria Coach Station will be out of use. Please visit our Live Service Updates page for more information.

We understand that during this time your travel plans may change.

  • If you no longer wish to travel on Monday 19 September anywhere on our network, you can request an amendment by filling in our Ticket Amendment Request form.
  • If you have a ticket to travel to, from or via London Victoria on Monday 19 September, and no longer wish to travel, you can request a refund by filling in our Ticket Refund Request form.

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