Concessionary application forms
On this page there are three forms, our application form for staff coach travel passes and links to Google forms for our staff bus passes and partner passes.
You can also read about the improvements we've made to the application process.
Concessionary coach travel passes
You can request a coach travel pass by completing the form below.
Once your application has been reviewed and accepted, you will then receive an email asking you to reply with an attachment of a passport-sized photograph of yourself and your nominated person.
If there are any issues with your application the team will contact you via the email address given. Please note, this form is only to be completed by the employee or partner operator employee. Nominated persons should not submit an application on their own.
We will aim to provide your concessionary travel pass within 25 working days of receiving your photograph(s).
For more information, please read our Concessionary Travel Policy
Improvements to your staff Concessionary Travel Pass
We've improved the way you can manage your National Express Concessionary Travel Pass.
You’ll need to log in to My Account with your registered email address to book concessionary tickets.
If you have a nominated person linked to your pass, please make sure they’re also aware of this change.
With the enhacements we have made to My Account we wanted to make them also available for staff travel.
Your National Express My Account is now linked to the email address you provided in your initial application. This means you can now manage your own concessionary travel pass (and your nominated person's pass, if applicable) through My Account.
This will now give you:
- Easier access and management of your travel.
- The ability to add extras (e.g., seat reservations, excess luggage).
- Access to the new “Cancel My Ticket” option for Restricted & Standard fares, helping free up seats if you’re not travelling.
When booking a ticket, you must sign into My Account with each registered email. Ie if a staff member has booked - Log in via their My Account
If a nominated person has booked - Log in via their My Account.
You would have received a password link by email, please follow the instructions to set up your My Account.
If you did not receive this email, please email staff.passes@nationalexpress.com
This ensures smoother travel management for you and opens up more seats for fare-paying customers. Please refer back to your line manager if you have any concerns or questions.
You must ensure you:
- Use your My Account with your registered email to book concessionary tickets.
- Cancel tickets you no longer plan to use, in line with policy.
Any travel where a concessionary pass is used must be booked via My Account and accessed via the registered email address.
If you can access My Account using your current email, your email can be updated within Settings > Change email.
If you are unable to access My Account using your current email address, email please staff.passes@nationalexpress.com
Concessionary employee bus passes
To apply for an Employee Bus Pass, an application must be completed via Google using the link below.
Concessionary partner bus passes
To apply for a Partner Pass or replacement Swift Card for bus travel, an application must be completed via Google using the link below.
