National Express

Wheelchair User Guidelines

Wheelchair User Guidelines

We will always listen to feedback and have been speaking to a representative of the wheelchair user community about our accessibility policy. We're making improvements as a result starting with some clearer guidelines below.

Next steps include reviewing our other communications and reminding all our drivers, coach station staff and ticket office staff of our policy. We look forward to welcoming on board as many wheelchair users as we are able to, in accordance with our policy.

Whether booking travel with us in advance or at the time of travel, we need to carry out certain checks to ensure we are able to provide travel.

We must check:

  • (i) that the passenger’s wheelchair is compatible with the wheelchair space on the coach
  • (ii) that the combined weight of the passenger and the wheelchair do not exceed the maximum weight capable of being lifted by the wheelchair lift;
  • (iii) that the passenger’s wheelchair has been crash tested;
  • (iv) that the stops at which the passenger wishes to board and alight the coach are accessible stops at which the wheelchair lift can be deployed; and
  • (v) that the particular coach on which the passenger wishes to travel is not already fully booked.

While we recommend that wheelchair users contact us on the following local rate telephone number: 03717 81 81 81 (lines open 8am - 10pm 7 days a week) at least 36 hours in advance of travel to give us time to carry out these checks, if they wish to book travel on the day we will make all reasonable efforts to carry out these checks on the day. If all checks are clear, we will be able to complete the booking.

Our list of compatible wheelchairs

The wheelchair models detailed have been compatibility checked and approved for safe travel on our vehicles. Please note, the wheelchairs listed have been compatibility checked for standard models only.

If your wheelchair has been modified or adapted in any way (medical equipment attached that is not removable, handlebars or footrests altered or any other part of your wheelchair has been customised) please call us on 03717 818181 (option 3) or email us at addl@nationalexpress.com and we will carry out further checks to confirm if your wheelchair can be safely secured on board our vehicles ready for you to travel.

If your make and model of the wheelchair is not listed below please call us on 03717 818181 (option 3) or email us at addl@nationalexpress.com and we will carry out the relevant safety and compatibility checks on your wheelchair.

Manufacturer Model name Additional notes
Active Design Caps 2 seat with Ottobock Discovery Base  
Betterlife Alpha Mid Wheeler  
Chunc Chunc one  
Drive Medical Cirrus This chair been approved only if the customer is able to fold/remove footrests
Drive Medical Enigma  
Drive Mobility Enigma Alluminium (XSAW)  
Enigma XS  
Greencare Mobility DB1 (DHX1)  
Greencare Mobility DB1 kids active single brace 13x15  
Greencare Mobility DB1 Compact  
Greencare Mobility DB1 XHD  
Handicare Quickie Puma 20 Must be within 1040mm (L) x 700mm (W)
Invacare UK Ltd Action 2 NG  
Invacare UK Ltd Action 3  
Invacare UK Ltd Action 3 Junior  
Invacare UK Ltd Action 2000  
Invacare UK Ltd Action 3 NG  
Invacare UK Ltd Action 4 (4ng)  
Invacare UK Ltd Apollo 4  
Invacare UK Ltd Ben NG  
Invacare UK Ltd Ben 9  
Invacare UK Ltd Ben 9 Plus  
Invacare UK Ltd Bora  
Invacare UK Ltd Dragon  
Invacare UK Ltd HD  
Invacare UK Ltd Duo Seat width must be less than 700mm in width
Invacare UK Ltd Pronto M41  
Invacare UK Ltd Pronto M41  
Invacare UK Ltd Harrier HD  
Invacare UK Ltd Fox  
Invacare UK Ltd Mirage  
Invacare UK Ltd Rea Azalea Assist Seats come in multiple sizes, must be less than 700mm in width
Invacare UK Ltd Spectra Plus  
Invacare UK Ltd Spectra Blitz Leg rests at maximum extension may be too long for wheelchair space onboard.
Leg rests must be removed (or angled) for transport
Invacare UK Ltd Spectra XTR  
Invacare UK Ltd Spectra XTR2  
Invacare UK Ltd Zipper 2  
Invacare UK Ltd Phoenix Plus  
Karma Mobility 1510.3  
Karma Mobility Ergo 115  
Kuschall Compact SB 460mm  
Kuschall K4 Total seat width must be no more than 700mm
Kuschall K Series Chair widths can range from 515mm-740mm, must be below 700mm
Kuschall K Series Attract  
Lomax Mobility 8BL  
Lomax Mobility Modular Travvla  
Lomax Mobility UNI 8 All chair widths are compatible except the 20" which is too wide
Lomax Mobility UNI 9  
Mogo Cam-Bar  
Neo Wheelbase    
O4 Olympic Hopper Width must be less than 70cm
Ottobock B400  
Ottobock Aventgarde VR  
Otto-Bock-Horacek Discovery  
Panthera S2  
Panthera S3  
Pride Healthcare Quantum 600 Sport  
Pride Mobility Fusion  
Quickie Life  
Quickie Xenon SA  
Roma Medical Marbella P200  
Roma Medical 1100 F  
Sunrise Medical Easy 300  
Sunrise Medical Quickie GP Swing Away  
Sunrise Medical Quickie GPV  
Sunrise Medical Quickie Hula  
Sunrise Medical Quickie Argon 2 Width must be less than 700mm
Sunrise Medical Quickie 2  
Sunrise Medical Quickie Revolution  
Sunrise Medical Quickie Rumba  
Sunrise Medical Quickie Zippie Simba (Children's)  
Sunrise Medical Quickie Salsa Mini 2 Model must be within 700mm (w) x 1040mm (L) measurements
Sunrise Medical Quickie RXS  
Sunrise Medical Rubix 2 Breezy  
SOS Mini Mojo frame  
SOS Midi Mojo frame  
SOS Midi Mojo frame with sos/ms/016762 seat  
SOS Mojo Maxi frame  
SOS Mojo Maxi frame with SOS seat  
SOS Mojo with MSI seat Seat must have an occupant restraint system
T-Lite Twist  
Wolturnus W5  

Accessible stops

This list details is our most popular accessible stops and is not inclusive of all stops National Express serve. If you cannot see a stop that is local to you please call us on 03717 818181 (option 3) and we will check for you.

  • Bath
  • Birmingham
  • Birmingham Airport
  • Blackpool
  • Bournemouth
  • Bradford
  • Bridgwater
  • Brighton (Coach Station)
  • Bristol
  • Bristol Airport
  • Cambridge Parkside (City Centre)
  • Cambridge (Trumpington Park & Ride)
  • Canterbury
  • Cardiff
  • Cardiff University
  • Cheltenham
  • Chester
  • Chesterfield
  • Chippenham
  • Cirencester
  • Coventry
  • Derby
  • Edinburgh
  • Exeter
  • Fareham
  • Gatwick Airport (North)
  • Gatwick Airport (South)
  • Glasgow
  • Gloucester
  • Guildford - Park Barn
  • Heathrow Airport
  • Heathrow Airport (T4)
  • Heathrow Airport (T5)
  • Hemel Hempstead
  • Hull
  • Ipswich
  • Leeds
  • Leicester
  • Liverpool One Bus Station
  • London (Finchley Rd)
  • London (Hammersmith)
  • London (Liverpool Street Stn)
  • London (Marble Arch, for Stansted)
  • London (Marble Arch)
  • London (Stratford)
  • London (Sutton - Rail Stn)
  • London Victoria
  • Loughborough
  • Luton
  • Luton Airport
  • Manchester
  • Manchester Airport
  • Mansfield
  • Middlesbrough
  • Milton Keynes Coachway
  • Newcastle upon Tyne
  • Newport (S.Wales)
  • Northampton
  • Norwich
  • Nottingham
  • Oxford
  • Peterborough
  • Plymouth Coach Station, Armada Way
  • Poole
  • Portsmouth, The Hard, Interchange
  • Preston [Lancashire]
  • Ringwood
  • Sheffield
  • Sheffield (Meadowhall)
  • Southampton
  • Stansted Airport
  • Stoke-on-Trent
  • Sunderland
  • Swansea
  • Swindon, New Bridge Square
  • Taunton
  • Thetford
  • Torquay
  • Winchester
  • Woking
  • Wolverhampton
  • York - Please note Station Road York, Station Rd to the South & West: opp Rail Stn, Stop RJ is not accessible, However North & East: Rail Stn, Stop RC is accessible.
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