Here you can find our National Express European travel policies for the European services we sell for our partner operator.
Yes, we are currently taking bookings as normal on European services we sell for our partner operator. If this should change as a result of Brexit negotiations, a notification will be placed on our website.
As per our Terms & Conditions if we cancel a service operated by National Express, we will issue a full ticket refund or where possible an subject to availability we will help you with changing the date / time of your journey.
For the avoidance of doubt, we will not be responsible for such additional costs or losses where caused by Circumstances Beyond our Reasonable Control or any reason as a result of or in contemplation of Brexit.
*Please note we do operate as a sales agent for some 3rd party European Services, in this situation you should refer to the terms and conditions of that operator for cancellation conditions
We will continue to work to ensure we provide the best value fares on the European services we sell for our partner operator.
We do not expect to change our conditions of carriage regarding luggage and prohibited items on the European services we sell for our partner operator.
Changes to any regulations regarding items subject to duty are dependent on Brexit negotiations but it possible that the “blue channel” for travellers arriving from the EU will cease to exist and new limits will be imposed on goods that can be taken across borders.
We will work with border controls and any ferry ports used by the European services we sell for our partner operator to manage this.
Here is the current Government guidance on travel post Brexit. As the situation remains fluid we highly recommend that you regularly review the GOV.uk website for information.
Any British passport issued up to (or on) 31 January 202o will be valid as a full EU document until 11 pm on that date. British passports that expire after 31 January 2020 will continue to be valid as UK travel documents but will lose the power that comes with being a European Union passport.
The rules for travel to most countries in Europe are dependent on Brexit negotiations but are likely to change. Current Government advice for British passport holders in the event of the UK leaving the EU without a deal is:
After 31 January 2020:
An online tool allows you to check a passport for travel to Europe.
For any further information Home Office guidance can be here www.gov.uk/government/organisations/home-office
(Information sourced from the Home Office - www.GOV.UK)
Passengers are responsible for obtaining any travel documentation required and must have it in their possession when boarding and travelling on any European services. This includes proof of identity and any authorisations and permits, including a valid passport and any required visas or documents
The rules for travel to most countries in Europe are dependent on Brexit negotiations but are likely to change.
European travel may require some form of online registration or application but this has yet to be confirmed.
For further information please contact the National Embassy of the country you are travelling to or through, on your journey. Unfortunately, our customer service team do not have the expertise to advise on this.
We do not yet know what changes there will be - this is dependent on Brexit negotiations.
Our intention will be to minimise any delays the best we can. We will continue to work with border controls and any ferry ports used by the European services we sell for our partner operator to manage any additional requirements as efficiently as possible to ensure they do not impact on journey times.
Passengers are responsible for complying with the laws of any countries from, to or through which they are travelling, including any legal requirements for travel.
The introduction of any extra border checks is dependent on the terms agreed in Brexit negotiations. We will work with border controls and any ferry ports used by our European services to manage this.
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