Safer coach travel

Hand sanitiser

Hand sanitiser stations are available on coaches for customer use as you board. If you can, bring hand sanitiser gel for use during your journey.

Face coverings

You are expected to wear a face covering in coach stations and on board the coach, unless exempt. Please check and comply with the latest local guidance. For more information on exemptions, please visit the UK Government website.

Concerns whilst travelling

If you have any concerns during your journey please use our LIVE text feedback service, detailed on window stickers on board all coaches.

Assisted travel

We have a dedicated team to support customers, you can call our Assisted Travel Team to talk through any assistance needs or email addl@nationalexpress.com. More details can be found on our accessibility page.

Enhanced cleaning

Regular aerosol based disinfection with a high performance antiviral solution, sometimes called ‘fogging’ is in place. Key touch points including handrails, armrests, seat belts and toilets are also cleaned regularly using a high performance antiviral cleaning solution.

Toilets

On board toilets remain open and are cleaned regularly using fogging and antiviral solutions.

Air filtration system

An additional filter using three types of technology, including UVC radiation to reduce bacteria and corona type viruses, and a PM2.5 filter to block 99% of airborne particulates and improve air quality has been installed on the air conditioning systems of all coaches.

Driver safety

All of our drivers have been provided with protective equipment including visors, masks, gloves, hand sanitiser and protective cab screens. Please note that our drivers are not required to wear a mask behind the protective cab screen.