For advice on travelling in hot weather and information on the planned rail strikes (13, 18 & 20 August), please visit our Service Updates page.

Safer coach travel

Our coronavirus safety measures and how you can help

Your safety with us

Keeping our customers and colleagues safe and well will always be our top priority. Both on board our coaches and in our stations, we still provide measures to make you feel safe and comfortable when travelling with us.

On board our coaches

1 - Face coverings

Wearing a face covering is now a personal choice on our services.

Together, we can all take precautions to help reduce the spread of Covid-19.

2 - Concerns whilst travelling

If you have any concerns during your journey please use our LIVE text feedback service, detailed on window stickers on board all coaches.

3 - Assisted travel

We have a dedicated team to support customers, you can call our Assisted Travel Team to talk through any assistance needs or email addl@nationalexpress.com. More details can be found on our accessibility page.

4 - Air filtration system

An additional filter using three types of technology, including UVC radiation to reduce bacteria and corona type viruses, and a PM2.5 filter to block 99% of airborne particulates and improve air quality has been installed on the air conditioning systems of all coaches.

5 - Driver safety

All of our drivers have been provided with protective equipment including visors, masks, gloves, hand sanitiser and protective cab screens. Please note that our drivers are not required to wear a mask behind the protective cab screen.

At our coach stations

1 - Customer face coverings

Wearing a face covering is now a personal choice on our services.

Together, we can all take precautions to help reduce the spread of Covid-19.

 

2 - Team safety

All of our teams have been provided with protective equipment including visors, masks, gloves, hand sanitiser and protective screens are in place at sales and information desks.

3 - Contactless payments

Where possible please book online in advance or through our contact centre to guarantee your seat. If you need to pay at the station or to the driver, please use card or contactless payment methods and avoid using cash where possible.

How you can help us

1 - Following Government guidance

  • Do not travel if you're experiencing any coronavirus symptoms. These include a high temperature, a new continuous cough, or loss or change to your sense of smell or taste.

  • Wearing a face covering is now a personal choice on our services. Together, we can all take precautions to help reduce the spread of Covid-19.

  • We encourage you to bring hand sanitiser with you on your journey if you are able to.

2 - General advice

  • Please be patient and support our teams as they're there to keep you safe.

  • Please follow driver instructions during your journey to ensure the safety of all on board.

  • If you require assistance on your journey or with any of the safety measures detailed, we advise you to contact our Assisted Travel team, at least 24 hours prior to travel, on 03717 81 81 81. Please select option 3. Calls are charged at local rate.

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