Your safety with us
Keeping our customers and colleagues safe and well will always be our top priority. Both on board our coaches and in our stations, we still provide measures to make you feel safe and comfortable when travelling with us.
On board our coaches
1 - Hand sanitiser
Hand sanitiser stations are available on coaches for customer use as you board. If you can, bring hand sanitiser gel for use during your journey.
2 - Face coverings
Wearing a face covering is now a personal choice on our services.
Together, we can all take precautions to help reduce the spread of Covid-19.
3 - Concerns whilst travelling
If you have any concerns during your journey please use our LIVE text feedback service, detailed on window stickers on board all coaches.
4 - Assisted travel
We have a dedicated team to support customers, you can call our Assisted Travel Team to talk through any assistance needs or email addl@nationalexpress.com. More details can be found on our accessibility page.
5 - Air filtration system
An additional filter using three types of technology, including UVC radiation to reduce bacteria and corona type viruses, and a PM2.5 filter to block 99% of airborne particulates and improve air quality has been installed on the air conditioning systems of all coaches.
6 - Driver safety
All of our drivers have been provided with protective equipment including visors, masks, gloves, hand sanitiser and protective cab screens. Please note that our drivers are not required to wear a mask behind the protective cab screen.
At our coach stations
1 - Hand sanitiser
Hand sanitiser stations are available in our coach stations for customer use. If you can, bring hand sanitiser gel for use during your journey.
2 - Customer face coverings
Wearing a face covering is now a personal choice on our services.
Together, we can all take precautions to help reduce the spread of Covid-19.
3 - Team safety
All of our teams have been provided with protective equipment including visors, masks, gloves, hand sanitiser and protective screens are in place at sales and information desks.
4 - Contactless payments
Where possible please book online in advance or through our contact centre to guarantee your seat. If you need to pay at the station or to the driver, please use card or contactless payment methods and avoid using cash where possible.
How you can help us
1 - Following Government guidance
- Do not travel if you're experiencing any coronavirus symptoms. These include a high temperature, a new continuous cough, or loss or change to your sense of smell or taste.
- Wearing a face covering is now a personal choice on our services. Together, we can all take precautions to help reduce the spread of Covid-19.
- Wash your hands and use sanitisers where available before travelling. If you can, bring hand sanitiser gel for use during your journey.
2 - General advice
- Please be patient and support our teams as they're there to keep you safe.
- Please follow driver instructions during your journey to ensure the safety of all on board.
- If you require assistance on your journey or with any of the safety measures detailed, we advise you to contact our Assisted Travel team, at least 24 hours prior to travel, on 03717 81 81 81. Please select option 3. Calls are charged at local rate.
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