Storm Barra service update -

Our services are currently running as normal with no cancellations, but may be subject to some delay in weather affected areas. Please check your service before you travel by using our Coach Tracker.

Safer coach travel

Our new safety measures and how you can help

Safer coach travel

Keeping our customers and colleagues safe and well is our top priority and we have put additional measures in place, both on board our coaches and in our stations, to make you feel safe and comfortable when you take your next trip.

On board our coaches

1

Hand sanitiser

Hand sanitiser stations are available on coaches for customer use as you board. If you can, bring hand sanitiser gel for use during your journey.

2

Face coverings

You are legally required to wear a face covering in coach stations and on board the coach, unless exempt. Please check and comply with the latest local guidance. For more information on exemptions, please visit the UK Government website.

3

Concerns whilst travelling

If you have any concerns during your journey please use our LIVE text feedback service, detailed on window stickers on board all coaches.

4

Assisted travel

We have a dedicated team to support customers, you can call our Assisted Travel Team to talk through any assistance needs or email addl@nationalexpress.com. More details can be found on our accessibility page.

5

Enhanced cleaning

Regular aerosol based disinfection with a high performance antiviral solution, sometimes called ‘fogging’ is in place. Key touch points including handrails, armrests, seat belts and toilets are also cleaned regularly using a high performance antiviral cleaning solution.

6

Toilets

On board toilets remain open and are cleaned regularly using fogging and antiviral solutions.

7

Air filtration system

An additional filter using three types of technology, including UVC radiation to reduce bacteria and corona type viruses, and a PM2.5 filter to block 99% of airborne particulates and improve air quality has been installed on the air conditioning systems of all coaches.

8

Driver safety

All of our drivers have been provided with protective equipment including visors, masks, gloves, hand sanitiser and protective cab screens. Please note that our drivers are not required to wear a mask behind the protective cab screen.

Please note our coronavirus safer coach travel requirements: conditions of carriage and policy, may change prior to travel.

Useful links

See the latest updates on our services. Live service updates 

Find out how to amend your booking. Refunds & amends 

Get the answer to common questions. FAQs 

See how our ticket options suit you. Flexible travel 

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