Our Code of Practice

At National Express, we are passionate about providing consistently high levels of service to all our customers, whatever their circumstances. As such, this Code of Practice sets out the standards we will deliver to disabled customers.

With over 21 million passenger journeys every year, we are committed to continually improving the service we provide and we will always listen to customer feedback to make sure we get things right.

Our new Code of Practice includes a commitment to disability confidence training for our staff. It also takes into account our new accessible coaches and expert advice on carrying manual wheelchairs, mobility scooters and powered scooters.

Our aims are to always  deliver an outstanding service to every customer and to ensure everyone can make make use of our services. 

Coach Station and Stop facilities

For a full list of facilities available to disabled customers at our coach and bus stations, see pages 11 to 14 of our Code of Practice.

Arranging assistance

Call our Contact Centre to arrange assistance, for journey details and general enquiries.