Discover all you need to know about our code of practice for disabled travellers, and how we can make your National Express experience better.
With over 21 million passenger journeys every year, we are committed to continually improving the service we provide and we will always listen to customer feedback to make sure we get things right.
Our Code of Practice includes a commitment to disability confidence training for our staff. It also takes into account our accessible coaches and expert advice on carrying manual wheelchairs and mobility scooters.
Our aims are to always deliver an outstanding service to every customer and to ensure everyone can make use of our services, as long as it is safe to do so.
Tom Stables, National Express Coach Managing Director