At National Express, we are passionate about providing consistently high levels of service to all our customers, whatever their circumstances. As such, this Code of Practice sets out the standards we will deliver to disabled customers.
With over 21 million passenger journeys every year, we are committed to continually improving the service we provide and we will always listen to customer feedback to make sure we get things right.
Our new Code of Practice includes a commitment to disability confidence training for our staff. It also takes into account our new accessible coaches and expert advice on carrying manual wheelchairs, mobility scooters and powered scooters.
Our aims are to always deliver an outstanding service to every customer and to ensure everyone can make make use of our services.