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Our luggage allowance means you can take two medium sized suitcases or rucksacks and one small piece of soft hand luggage per person travelling, free of charge. Your two pieces of luggage mustn't exceed 20kg each, with no side longer than 85cm.
When you arrive, our driver will help you to load your luggage onto the coach.
If you need to take extra luggage on your journey, this can be arranged either in advance or on your day of travel when you arrive at the coach station.
How much extra luggage you'd like to take, and whether or not you'll need extra for both legs of your journey, will determine the price you pay.
Use our handy tool below to calculate your extra luggage fee.
I want to take extra piece(s) of luggage, on a journey.
£8 if arranged online when booking, or £10 if arranged on your day of travel
Tip: We'd always advise booking your extra luggage in advance online, as it means that you'll always pay the lowest possible price. If you do decide to arrange your extra luggage on the day you travel, you can pay your coach driver or the station staff directly.
Tip: If you're booking online for more than one person, our booking system will apply extra luggage fees for all passengers in your group. If only one person in your group needs to take extra luggage, we'd advise booking separately.
For the safety of all our customers, there are some items not allowed on-board our coaches:
We accept lightweight manual wheelchairs and mobile scooters, as long as they can be stored in the coach's luggage hold. We regret that we are unable to accept manual wheelchairs more than 20kgs in weight. Pre-booking is required to make sure your wheelchair type is capable of being safely secured on the coach. Contact our Assisted Travel Helpline on: 03717 81 81 81.
We have facilities for you to store your luggage at the following coach stations:
London Victoria Coach Station
Glasgow Buchanan Bus Station
Edinburgh Bus Station
Find out more about the facilities at all of our coach stations.
Our central lost property database makes it easy for us to track and relocate any belongings you may have lost or left behind quickly and easily.
As our lost property tracking system costs a lot to upkeep, in addition to the cost of storing your items until they're ready to be collected, we charge customers a reasonable fee when items are reclaimed:
If you have lost or left an item behind, contact the Lost Property team on +44 (0)8717 81 81 81