So you've made 10 bookings on our network - nice work! As our little thank you for being a loyal customer, use this page to redeem your free journey on any one of our selected services.
How to book
All you need to do is follow the three simple steps below...
Once you've done that, that's it! You'll be able to enjoy your free journey!
We look forward to welcoming you onboard.
Free journey terms and conditions
Can I redeem my free journey on a different route than the one I normally travel on?
Free journeys can only be used on one of the qualifying routes.
Will my free journey be a single or return ticket?
All free journeys are 1 standard return ticket for 1 adult.
I entered the wrong email address when making a booking, will this still count towards my free journey?
No - only bookings made using the correct email address that you registered with will qualify.
What do I do if I change my email address?
If you change your email address, you will need to re-register for the free journey offer using your new email address. Journeys made using the old email address cannot be transferred.
I haven’t received my monthly statement?
Monthly statements are sent on or around the 1st of every month. If you haven’t received yours please contact us. We will be happy to help.
The statement I have received is incorrect?
Bookings are only counted towards the free journey offer once you have completed your journey. If you have booked a journey for travel in the future then this won’t be counted until you have travelled and completed your journey. If you think your statement is incorrect, please call us and our advisers will be happy to help.
I haven’t received my free journey?
Your free journey will be sent to you via your registered email address up to one week after you have completed your 10th qualifying journey. If you haven’t received yours please contact us. We will be happy to help.
I'm having trouble booking or redeeming my free journey online, what can I do?
Please call us and our advisers will be happy to help.
My route isn't on the list, why can’t mine be included?
Unfortunately at present these are the only routes we are able to offer as part of the promotion.
If I need to amend my free journey booking, will I have to pay?
You can amend your free journey but a £5 amendment fee will apply.
If I amend my date of travel will this still count towards my free journey offer?
Yes, however only completed journeys will count, so if you haven’t travelled when the current statement is calculated, that ticket will be counted in the next statement period
We're UK coach operator of the year for a reason, so book today and enjoy...
Want the latest news and updates from our social media team? Follow us on Twitter and get involved in the conversation.Visit our Twitter page
Prefer using Facebook? No problem. Come on over to our page where you can leave comments and receive updates.Visit our Facebook page
Back to top
Official Coach Supplier to Wembley Stadium
© Copyright National Express Ltd 2019