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National Express is rated EXCELLENT
Over 27,000 five star reviews
Explore what our customers are saying
We are proud of our 'Great' rating as we love to know what our customers think, which is why we've been a part of Trustpilot, an independent review site, since 2015. Now, with over 100,000 reviews, we can get the most up-to-date feedback and do everything possible to continually improve our service.
We value this feedback greatly. So if you've travelled with us, please leave a review!
We are proud of our 'Great' rating as we love to know what our customers think, which is why we've been a part of Trustpilot, an independent review site, since 2015. Now, with over 100,000 reviews, we can get the most up-to-date feedback and do everything possible to continually improve our service.
We value this feedback greatly. So if you've travelled with us, please leave a review!
Customer reviews
We occasionally display customer reviews on our site. All reviews shown on our site are reviews obtained from Trustpilot. Trustpilot reviews are either organic reviews or reviews by invitation. See Trustpilot’s FAQ page for more info on these two review methods.
No, all reviews shown on our site are reviews obtained from Trustpilot as described above.
Organic Trustpilot reviews are verified via Trustpilot’s standard processes. Trustpilot reviews by invitation are linked to a customer’s National Express’ booking reference number, so we know that such individuals have purchased a ticket with National Express.