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Passengers

Children under 14 years of age are not permitted to travel without being accompanied throughout the journey by a responsible person aged 16 years or over.
Children aged 14 - 15 years old may travel unaccompanied, as from 5am, arriving at their booked destination no later than 10pm. Unaccompanied children will be asked for proof of age or a signed letter of permission from their parent/guardian. (sms or chat based messages are not permissible)

One infant aged 0-2 travels free when accompanied by an adult with a valid ticket. Additional infants aged 0-2 must be paid for. If you are travelling with more than 1 infant aged 0-2, please book the additional infant as 'Children (3-15).

Prices shown include your coachcard discount, your coachcard number will be required during the booking process
Passengers

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National Express is rated EXCELLENT

Over 27,000 five star reviews

Explore what our customers are saying

We are proud of our 'Great' rating as we love to know what our customers think, which is why we've been a part of Trustpilot, an independent review site, since 2015. Now, with over 100,000 reviews, we can get the most up-to-date feedback and do everything possible to continually improve our service.

We value this feedback greatly. So if you've travelled with us, please leave a review!

We are proud of our 'Great' rating as we love to know what our customers think, which is why we've been a part of Trustpilot, an independent review site, since 2015. Now, with over 100,000 reviews, we can get the most up-to-date feedback and do everything possible to continually improve our service.

We value this feedback greatly. So if you've travelled with us, please leave a review!

Customer reviews

We occasionally display customer reviews on our site.  All reviews shown on our site are reviews obtained from Trustpilot.  Trustpilot reviews are either organic reviews or reviews by invitation.  See Trustpilot’s FAQ page for more info on these two review methods.   

No, all reviews shown on our site are reviews obtained from Trustpilot as described above.  

Organic Trustpilot reviews are verified via Trustpilot’s standard processes.  Trustpilot reviews by invitation are linked to a customer’s National Express’ booking reference number, so we know that such individuals have purchased a ticket  with National Express. 

    

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