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The Staff Concessionary Scheme

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Children under 14 years of age are not permitted to travel without being accompanied throughout the journey by a responsible person aged 16 years or over.
Children aged 14 - 15 years old may travel unaccompanied, as from 5am, arriving at their booked destination no later than 10pm. Unaccompanied children will be asked for proof of age or a signed letter of permission from their parent/guardian. (sms or chat based messages are not permissible)

One infant aged 0-2 travels free when accompanied by an adult with a valid ticket. Additional infants aged 0-2 must be paid for. If you are travelling with more than 1 infant aged 0-2, please book the additional infant as 'Children (3-15).

Prices shown include your coachcard discount, your coachcard number will be required during the booking process

We accept:

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Scheme Update

On the 1st February 2020 the staff concessionary scheme has been updated and now you can book your discounted travel on the National Express website following these simple steps:

  Step One

Enter your journey details into the Journey Planner on this page.

  Step Two

Add your voucher code on the 'Your Details' page which can be found just after the address section.

  Step Three

Your discount will be applied to your journey and you will be able to see this in your booking summary.

 Staff Concessionary Queries


Coach/Partner Ops/Group:

Friends and Family concession

Friends and Family queries must only be raised by National Express employees. All non-employees should contact the staff member they received their discount code from.

Partner agents:


Responses to emailed enquiries to new pass numbers may take up to 14 days whilst the new processes are fully implemented.

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