We accept:
Free Christmas Day Travel for Carols & Noels
Celebrate Christmas with National Express
This Christmas, we’re spreading festive cheer across the National Express coach network.
To celebrate our market-leading Christmas Day services, and to give the nation’s Carols and Noels an extra reason to be merry this season, we’re offering free one-way coach travel on Christmas Day 2025 to anyone whose first name is Carol or Noel.
Whether you’re travelling to see loved ones, heading home for Christmas dinner, or starting your festive journey, we’re delighted to help make your day a little brighter.
All bookings for the offer must be booked at least 7 days in advance, with the last day for bookings on 18th December 2025.
To book your travel please follow these steps…
Use the journey planner above to search for your preferred journey.
Fill in the "travel from" and "travel to" fields, select the date of your journey and the number of passengers, and then select the "Find my journey" button to see what services are available.
Come back to this webpage and fill in the form below with your information and preferred journey details.
Please note, you will be requested to demonstrate eligibility for free travel by providing a copy of one of the following documents for each passenger:
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Passport
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Driving licence
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National identity card
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PASS-accredited proof-of-age card
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Other official government-issued photo ID
We cannot accept birth certificates or non-photo documentation.
The same photo identification will be required to present to the driver on arrival.
After submitting the form, you will receive an email from us, asking you to reply back with one of the example documents in Step 2. Once these are verified we’ll send a ticket for travel to your email address within 1 hour. Please note that our customer service team opening hours are 08.00 - 18.00, 7 days a week.
- Free travel to anyone whose first name is Carol or Noel on Christmas Day
- Free travel applies to single one-way travel (including airports) on 25th December 2025 only
- This offer is available on all National Express Coach services, subject to availability
- A reservation for free travel is required by booking at least seven (7) days in advance by completing this webform and supplying a valid photo ID (passport or driving licence)
- This offer is only available through National Express Customer Services by completing the webform in advance. The offer is not available to book via coach drivers, coach station ticket offices, quick issue ticket machines or via third party retailers
- Customers who have not contacted National Express Customer Services in advance of travel will be denied boarding
- Customers must present their photo ID to the driver along with booking confirmation for verification before boarding
- This offer can change or be removed at any time
- No booking fees apply
- The ticket, once booked is non transferable
- A maximum of one ticket per person only
- Standard luggage allowance is included per customer. Additional products such as seat reservations or extra luggage must be paid for
- All tickets are issued and all passengers are carried subject to National Express' General Conditions of Carriage, available online and at all National Express outlets
- Issued by National Express, National Express House, Birmingham Coach Station, Mill Lane, Digbeth, Birmingham B5 6DD
