Gatwick Airport to London

Travelling from Gatwick Airport to London?

Choose our flexible ticket option to give you peace of mind in the event of a changed or delayed flight. For just £5 each way, our Change Coach & Go Add-on gives you all the flexibility you need:

• Board any available coach 12 hours before or after your original departure time
• Amend your ticket to a new departure date - free of charge
• Get a refund on your ticket up to 24 hours before departure

So, in the event of any changes, our Change Coach & Go Add-on means you can just jump on the next available transfer from Gatwick to London.

When booking, simply add the 'Change Coach & Go' option to your ticket in the Add Extras section.

Is it possible to buy my ticket from Gatwick to London onboard my National Express coach?

Yes* you can, however it is always advisable to purchase an advance ticket as services may become full due to pre-booked customers.

To purchase a ticket onboard your coach from Gatwick to London, please be aware of the following:

• Drivers can accept cash only. To avoid delays please ensure you have the correct change.
• If your journey from London to Gatwick requires a change of coach, you must purchase a ticket on board each new coach.
• Please ensure you obtain a physical ticket from the driver which you should carry at all times.
• All our drivers should be able to sell tickets, although if there are ticketing facilities available they may refer you to the ticket office, to purchase your ticket.

In addition, you can call the National Express Contact Centre on 08717 818181 between 10am and 6pm, 7 days a week. Calls cost 13p per minute plus your phone company's access charge.

*Except at Heathrow Airport where tickets must be purchased from the ticket desk, ticket machine or in advance of travel.

If our flight arrives early, is it possible to catch an earlier coach from Gatwick to London?

Yes, we can help you do that. When you arrive at Gatwick airport, find a member of the National Express team and they will be happy to assist you.

Any changes you make will be subject to an amendment fee and an excess fare, depending on the ticket type you booked.

Please note, amendments will only be available on Fully Flexible and Standard tickets.

I need to catch a coach from Gatwick to London. What should I do if my flight is delayed?

When booking a coach from Gatwick Airport to London we advise that you should allow at least 1 hour 30 minutes after landing to clear passport control, collect any luggage and make your way to our departure point.

Flexible and Standard tickets can only be amended before the time of departure and might be subject to an amendment fee, excess fare and seat availability. If your flight is delayed, contact our staff as soon as possible.

For peace of mind, our Change Coach & Go Add-on is available when you book from our online 'add extras' page, allowing you to:

• Board any available coach 12 hours before or 12 hours after your original departure time
• Amend your ticket to a new departure date – free of charge
• Cancel up to 24 hours before departure and receive a refund

Alternatively, open return tickets will allow you to be booked onto the next available service without extra fees. This ticket is valid for 3 months from the original date of departure.

I purchased a ticket for Gatwick to London whilst booking a flight through the Ryanair website, but I have not received my ticket?

Tickets purchased through Ryanair.com for Gatwick Airport to London transfers may take up to 24 hours to be delivered via e-mail.

If, after 24 hours, you have still not received your National Express ticket please check your email’s junk/spam folder for tickets from tickets@nationalexpress.com or sales@nationalexpress.com.

Otherwise, contact our National Express customer services team. Please have your Ryanair booking reference number to hand when you get in touch.