National Express

Sit Together

Enjoy coach travel as part of a household or support bubble

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Passengers
Passengers

Children under 14 years of age are not permitted to travel without being accompanied throughout the journey by a responsible person aged 16 years or over.
Children aged 14 - 15 years old may travel unaccompanied, as from 5am, arriving at their booked destination no later than 10pm. Unaccompanied children will be asked for proof of age or a signed letter of permission from their parent/guardian. (sms or chat based messages are not permissible)

One infant aged 0-2 travels free when accompanied by an adult with a valid ticket. Additional infants aged 0-2 must be paid for. If you are travelling with more than 1 infant aged 0-2, please book the additional infant as 'Children (3-15).

Passengers

Enjoy your coach journey together again

In accordance with government guidelines, we are now offering customers from the same household or support bubble the option to request to sit together onboard our coaches. 

To do this, simply book your National Express coach journey as normal and look out for the Sit Together option on our Add Extras page as below.

You can then add this to your trip free of charge. However, due to our commitment to social distancing rules, we cannot guarantee sitting together at the time of travel.

Frequently asked questions

I requested the Sit Together option, why was I unable to do so on the coach?

We try our best to accommodate “sitting together” requests when boarding the coach and we appreciate that requests are submitted online before travel. With that said, due to the travel fluctuation that can occur when using public transport, being seated together is not a guarantee in the current climate with social distancing rules still being a key part of travel.

Do these changes still ensure all customers are safe onboard the coach?

The maximum capacity of all vehicles is limited to allow social distancing. People travelling together as part of the same household, or in a support bubble (as defined by the Government), may be able to sit next to each other and customers travelling alone are asked to sit in window seats. This means the aisle seat may be occupied but this should only be the case on one side of the vehicle.

When passengers sit next to each other as part of the same household or support bubble, this provides a c.1.4m distance across the aisle. In addition, the high back seat provides a further physical barrier between passengers.

How do you know those sitting together are in the same household or bubble?

People travelling together as part of the same household, or in a support bubble (as defined by the Government), may be able to sit next to each other when travelling on our services. We can only ask that our customers act truthfully and responsibly when requesting to do so.

What other measures are being taken to keep customers safe?

Safety of both our staff and customers while at our coach stations and onboard our coaches is, of course, our top priority. As our services resumed on 1 July 2020, we enhanced our coach cleaning procedures, provided sanitising stations, encouraged social distancing inside our coach stations and onboard our coaches, asked that all staff and customers wore masks and more.

You can read further information about this at our Coronavirus Safety page.

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