At National Express we appreciate that our customers may feel anxious about how coach tickets purchased for our services might be affected by the UK leaving the EU without the future trading relationship agreed in outline (a no-deal Brexit) on 31 October 2019.
As such we’d like to offer our customers, who have purchased a coach ticket where the pick-up or destination is a ferry port or airport going to an EU member state, a refund for the value of the coach ticket in the form of an e-voucher for alternative dates of travel if their flight or ferry is disrupted due to Brexit
To claim this e-voucher refund please call our Customer Contact Centre on 0371 781 8181.
Lines open 7 days a week, 8am-10pm. (Calls to this number are charged at local rate).
In order to qualify for this e-voucher refund, the following terms and conditions shall apply:
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