National Express

Brexit guarantee

Our offer to you

At National Express we appreciate that our customers may feel anxious about how coach tickets purchased for our services might be affected by the UK leaving the EU without the future trading relationship agreed in outline (a no-deal Brexit) on 31 October 2019.

As such we’d like to offer our customers, who have purchased a coach ticket where the pick-up or destination is a ferry port or airport going to an EU member state, a refund for the value of the coach ticket in the form of an e-voucher for alternative dates of travel if their flight or ferry is disrupted due to Brexit

Claiming your e-voucher

To claim this e-voucher refund please call our Customer Contact Centre on 0371 781 8181.

Lines open 7 days a week, 8am-10pm. (Calls to this number are charged at local rate).

Terms & conditions

In order to qualify for this e-voucher refund, the following terms and conditions shall apply:

  1. You must supply your: personal details, booking confirmation number, and time and date of your intended journey with National Express.
  2. Your journey with us must fall within the date range of from 31 October 2019 to 31 November 2019 if the UK exits the EU without a deal on 31 October 2019.
  3. Your intended journey must either start or end at an airport or ferry port.
  4. You must supply proof of the flight or ferry booking and proof of flight or ferry cancellation.
  5. All refunds shall be supplied to you from us in the form of an e-voucher or an amendment to the travel date. There will be no cash equivalent refund.
  6. The e-voucher issued to you will expire on the 28 February 2020.
  7. The e-voucher may only be redeemed once.
  8. The voucher can be redeemed on ancillary National Express products such as extra luggage or insurance.
  9. The voucher must be redeemed on a journey that originates or terminates at an Airport or ferry port.
  10. The voucher issued will have the same value as the price you paid for the affected journey.
  11. This refund policy only applies to tickets purchased directly from National Express or from authorised ticket agents or partners.

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