Lengthy luggage policies can be confusing. Here's our quick guide to making sure your luggage is good to go.
It's also important to make sure that your luggage does not contain any items that are, for customer safety, not allowed onboard. For more info, see our list of prohibited luggage items.
Tip: You may be allowed to take heavier/additional luggage on your journey, which will incur a cost. For full info, please see our full luggage terms and conditions.
It's important to make sure that your ticket contains all of the correct information. Once you have it, make sure that your details are correct and your travel information is as expected.
Tip: Booked using your Coachcard? Make sure you bring it with you. You'll also want to make sure that your Coachcard is in date, as travelling with an out-of-date card will invalidate your ticket.
Before you set off for the coach station, run through our checklist to make sure you have everything you need:
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