Privacy

This Privacy Policy indicates National Express' procedures regarding the collection and use of your personal information in relation to the website (www.nationalexpress.com), email marketing activities and sms marketing activities. If you have any requests or queries concerning your personal information, or would like to be removed from our mailing list then please click here to contact us, or alternatively, write to: Data Protection Officer, 4 Vicarage Road, Edgbaston, Birmingham, B15 3ES.

This Privacy Policy will inform you in respect of the following:

What personally identifiable information is collected from you on the website;
How this information will be used;
With whom the information may be shared; and
What choices are available to you regarding collection, use and distribution of the information.

1. What personal information do we collect?

We will collect the information entered into the registration form when you complete our registration form.

Our system may also automatically record the following information on your visit to our website:

your browser type (e.g. Netscape Navigator, Internet Explorer)
your operating system (e.g. Microsoft Windows, Macintosh)
your IP address (a unique identifier for each connection to the internet)
your domain name (e.g. freeserve.co.uk, demon.co.uk)

This information is automatically collected and does not require your input - the information is used to improve our facilities and to provide you with an optimum website.

2. How this information will be used?

We respect your privacy and may use your information:

to log various usage and statistical information about your use of our facilities
to administer the website and gather broad demographic information about users of the site
to send you offers and promotion from National Express Limited
for marketing purposes - providing you with details of special offers, promotions, new products and services
to advise you of changes to our website; and
to improve our website, and to customise our website for you based on your demographics.

Our site provides an opt-in and opt-out facility so that you only receive information if you choose to. At any time you can access your account and change your status indicating whether you want to opt-in or opt-out of receiving marketing information. If you choose opt-in status, whenever we send you information, we will always give you the opportunity to request your details to be removed from our marketing list.

3. Who will we share your information with?

We may disclose your Information to:

our regulators, lawyers and auditors
persons where required by law under a court order or subpoena
third party service providers or agents acting on our behalf

(Our website may contain links to the websites of other companies that are outside of our control. These websites are not covered by this Privacy Policy. If you access other sites through our website then the operators of these sites may collect information from you which will be used by them in accordance with their own privacy policies, which may differ from ours.)

4. What choices are available to you regarding collection, use and distribution of the information

Your information

Your Information will be retained by us for as long as the purpose for which it was collected continues. It will then be destroyed although copies may be retained if required to satisfy our legal, regulatory or accounting requirements. By law, you are entitled to a copy of the personal information we hold on you.

Opt-Out Procedure

You may choose not to receive any promotional communications from us or our partners. We maintain an opt-out option on our website that you may choose to select at any time, if you do not wish to receive such promotional communications from us or our partners.

Changes / Modification

You may make a request to us to change or modify your information at any time. Further if you are aware at any time that any of the information that you have given to us has changed then please let us know at the earliest opportunity of the changes that need to be made to your information. If you would like guidance on how to change the information that we hold on you then click here to send an e-mail, or alternatively, write to: Data Protection Officer, 4 Vicarage Road, Edgbaston, Birmingham, B15 3ES.

Changes to this Privacy Policy

If we change this policy, we will post the new policy on our home page. If the change means that we will use your information differently, we will notify you. You may accept the change of use, or if you do not, we will continue to use your information in accordance with the policy under which it was collected.

Our Pledge to You

We pledge our intention to meet our obligations under this Privacy Policy statement, and to comply with the requirements of the Data Protection Act 1998.

Legal Entity

National Express Limited is a company registered in England and Wales whose registered office is 4 Vicarage Road, Edgbaston, Birmingham, B15 3ES a subsidiary company of National Express Group PLC.

Copyright

All copyright, database rights, design rights, and all intellectual property rights in and to all text and graphics their selection and arrangement, and all mark up/layout/scripts, software compilations, underlying source (hyper text mark up language and scripts) and all other materials on this web site belong solely and absolutely to National Express Limited.

No part of our web site can be reproduced in any form whatsoever whether electronically or otherwise without our prior written consent other than temporarily in the course of using our web site or to keep a record of a transaction entered into using this web site.

Copyright © National Express Limited 2003.

Liability Disclaimer

We disclaim and exclude any duty of care which we may owe you in respect of the information on this web site. Your reliance on this web site and your use of this web site is entirely at your own risk. Nothing on this web site constitutes an offer to enter into any contract, and all orders for tickets are subject to acceptance by National Express Limited. We exclude all warranties, terms and conditions implied by law in relation to this web site.

You may not rely on any statement or representation in the web site, and when you buy tickets from National Express Limited you agree that you have not relied on any statement or representation in this web site.

We do not exclude our liability for fraudulent misrepresentation.

We shall have no liability for any loss or damage you suffer as a result of relying on any fact or statement that prove to be incorrect.

This web site contains hyper links to web sites operated by third parties. If you activate this hyper link you will leave the National Express Limited web site and National Express Limited have no control over and will not accept any liability whatsoever in respect of the material in any web site which is not on the National Express Limited web site.