Coach seats

Refunds & Amends

Everything you need to know about changing your booking or requesting a refund

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Passengers
Passengers
Passengers
Choose Your Journey

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Passengers

Disabled Travel: If you need assistance for your journey, please call us as as soon as you've booked your coach tickets and no later than 36 hours before you are due to travel on 08717 818179 (0444 8717 818179 from overseas). Open 08:00 to 20:00 7 days a week (calls cost 13p per minute plus network extras).

How do I change my ticket?

If you have purchased a Standard or Fully flexible ticket you can amend the date and time of your ticket right up to when you’re due to travel.

Restricted tickets are non amendable and non refundable.

Go straight to Manage My Booking

Is there a fee for changing my booking?

Standard Fare: A £5 amended fee will apply and excess fare will also be charged, where a higher fare applies to the requested amendment.

Fully Flexible Fare: Unlimited amendments can be made any time prior to departure without incurring an amendment fee.

Tip: Our Flexible Fare add-on allows one free amendment to both the outbound and inbound journey (no fees or excess fares apply), or cancel your booking up to 24 hours before travel with no cancellation fee. You can add this option to Standard Fare Tickets during the checkout process when travelling to an airport.

Can I get a refund on my booking?

Refunds are only available on Fully Flexible fares and Standard fares with the fully flexible fare add-on added to the booking.

If your ticket is refundable (read point 6 of our Conditions of Carriage), you’ll need to cancel it no later than 72 hours before your departure time to be able to get a refund. We charge a cancellation fee of £5 per person travelling.

If you’re entitled to a ticket refund, get in touch with our Contact Centre.

Tip: Please have your ticket number to hand when you call to minimize any delays to your refund.

Flexible Fare add-on

If you've purchased our Flexible Fare add-on, you're entitled to a full refund of the original ticket price up to 24 hours before you're due to depart, as well as being able to board a coach 12 hours before or after your scheduled departure.

25% off group travel

Book your seats at least three days in advance and travel anywhere in the UK (including airports) in a group of four to nine adults and save 25% on our Standard fares.

See how you can save 

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