Open the tabs below to see if your query has already been answered before getting in touch.
Our coach services are temporarily suspended. A new reduced timetable is scheduled to resume from Wednesday 01 July 2020.
Find out about the changes we’re making to support our customers and colleagues in response to Coronavirus (Covid-19) on our Coronavirus safety page.
Our new reduced timetable is scheduled to resume from Wednesday 01 July 2020.
To amend or refund your ticket, see “How can I amend or refund my ticket?” below. If you would like to speak to our customer service team, please use one of the methods on our contact us page.
Our coach stations are temporarily closed, however, some will reopen with reduced coach services scheduled to resume on Wednesday 01 July 2020. Find out more information about our new timetables and which stations and stops we are serving on our live services updates page
Toilets will be available on vehicles for customer use. Please check our coach stations page for details of the facilities in each location.
If you are booked onto a service that is then cancelled, we will off a free amendment to a different travel date anytime in the next 12 months. If you do not wish to amend your ticket to a new date, we will fully refund you.
If your are due to travel before the 30 June 2020, or if we have cancelled your service due to changes to our network, you can amend your ticket for free to travel on a different date anytime in the next 12 months.
If we have cancelled your service and you do not wish to amend your ticket to another date, we will fully refund you. Please complete our ticket refund request form and we will process your refund within 28 days.
For customers booked onto one of our event services, please see our events page for specific information on each event.
We have extended the validity of our Multiride Tickets until the end of the year so you can use them at a later date, our drivers will continue to accept your pass when services resume, for as long as you have unused journeys to redeem.
If you are still unable to use your Multride Ticket with the extended validity please follow the process for Season Tickets below.
We are offering pro-rata refunds on the remaining duration of Season Tickets. Please send your Season Ticket via recorded delivery to:
National Express House,
Mill Lane, Birmingham.
Please include a covering note, including your name, and address and due to the high value of the product ensure this is sent recorded delivery. Refunds will be processed via cheque within 28 days.
Yes. If your Coachcard was valid on 1 March 2020 we have added a 6 month extension to your expiry date. For example - if your Coachcard was due to expire on 1 November 2020 your new expiry date will be 1 May 2021. Please enter your new extended date into the expiry date field when booking a journey.
No further action is required, cards will not be reissued with revised dates, simply book and travel with your current card.
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Official Coach Supplier to Wembley Stadium
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