Travel across the UK & Europe by coach with National Express

Coronavirus (COVID-19) - Latest information

In line with Government advice on Covid-19, we have been running a reduced network for essential travel only. However, as more people rightly stay at home, we have decided to temporarily suspend all services from 23:59 on Sunday 5 April.

Frequently asked questions

Open the tabs below to see if your query has already been answered before getting in touch.

Coach Services

Are your coach services still running?

From 23:59 on Sunday 5 April all of our services will be temporarily suspended.

Can I still book coach travel?

Yes, but only for services before 23:59 on Sunday 5 April or after 1 June 2020. These services are for essential travel only and are subject to change depending on Government advice.

Customers already booked to travel before midnight on Sunday 5 April, please check our Live Services updates page for more information on our reduced timetable and to check if your service is still running. If you no longer wish to travel, please see the options below.

When will you be running services again?

We are taking bookings for travel from 1 June 2020. However these services are for essential travel only and are subject to change depending on Government advice.

Will your coach stations still be open?

Our coach stations will be temporarily closed from Monday 6 April.

Ticket amendments

How can I amend or refund my ticket?

If you are due to travel before 31 May 2020 and would like to amend your ticket to a different travel date any time in the next 12 months, there is no need to contact us straight away. Just complete our ticket amendment form and get in touch with us when you’re ready to travel.

If we have cancelled your service you can make an amendment request using the process mentioned above. However, if you do not wish to amend your ticket to another date, we will fully refund you. Please complete our ticket refund request form and we will process your refund within 28 days.

The event I was travelling to is cancelled, what can I do?

For customers booked onto one of our event services, please see our events page for specific information on each event.

I have a Multiride Ticket which I will not be able to use before it expires, what can I do?

We have extended the validity of our Multiride Tickets until the end of the year so you can use them at a later date, our drivers will continue to accept your pass when services resume, for as long as you have unused journeys to redeem.

If you are still unable to use your Multride Ticket with the extended validity please follow the process for Season Tickets below.

I have a Season Ticket which I will not be able to use as planned, what can I do?

We are offering pro-rata refunds on the remaining duration of Season Tickets. Please send your Season Ticket to:

Customer Relations
National Express House,
Mill Lane, Birmingham.
B5 6DD

Please include a covering note, including your name, and address and due to the high value of the product ensure this is sent recorded delivery. Refunds will be processed via cheque within 14 days.

If your Season Ticket or Multiride Ticket is worth more than £200 please contact our Customer Service teams on 0371 781 8181 08:00-22:00 any day of the week for more information.

I have a Coachcard but can't use it, will you extend it?

Yes, we are currently reviewing this and will be in contact with our existing Coachcard customers.

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