National Express

Useful videos

Seat removal procedure

Step by step instructions on how to reconfigure the front seat of a National Express coach for wheelchair accessibility.

PLS lift - main procedure

Please watch this video to familiarise yourself with the full instructions the PLS disability lift.

PLS lift - manual override

See the procedure for helping wheelchair users exit a National Express coach using the PLS lift manually.

Hidrel lift - main procedure

This video will show you how to operate the lift, including how to board and disembark a customer correctly.

Hidrel lift - manual override

Please see this video for lift use to disembark a passenger if the usual operating procedure fails to work.

Hidrel lift - operating procedure 2

Please watch this video for further instruction on how to board and disembark passengers using a wheelchair.


Seat reservation

Click below for the full driver course on how seat reservation works, including the necessary driver checks, boarding process and what to do if a customer is in the wrong seat.

Take the course now.

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