Step by step instructions on how to reconfigure the front seat of a National Express coach for wheelchair accessibility.
Please watch this video to familiarise yourself with the full instructions the PLS disability lift.
See the procedure for helping wheelchair users exit a National Express coach using the PLS lift manually.
This video will show you how to operate the lift, including how to board and disembark a customer correctly.
Please see this video for lift use to disembark a passenger if the usual operating procedure fails to work.
Please watch this video for further instruction on how to board and disembark passengers using a wheelchair.
Follow along with these necessary checks that should be completed before every journey.
Click below for the full driver course on how seat reservation works, including the necessary driver checks, boarding process and what to do if a customer is in the wrong seat.
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