National Express

Section 4 - Ticket types

In this section...

As we work with a number of leading travel providers this increases the number of differing tickets that may be seen across the network.

If you are in any doubt as to the details or validity of the ticket, please read the details on the ticket provided, ask a member of station staff or contact the NCC team for assistance.

1. Customer categories

Adults - Anyone aged 16 or over who does not hold a discount Coachcard (see below).
Children - 3-15 years inclusive Child fare rate
Infant -  0-2 years inclusive

One child not occupying a seat may travel free, if accompanied by a fare paying customer aged 16 or over.
No children under the age of 14 will be carried unless accompanied by an adult 16 or over.

Discount Coachcard categories

  • Senior -  Anyone over the age of 60
  • Disabled -  Anyone who is registered disabled
  • 16-26 inclusive - Young Person’s Coachcard (or in full-time education)
  • Airport discount - Airport and airline workers

Scottish and Welsh concessionary travel

Scotland

  • The concessionary scheme within Scotland - where holders of Scottish National Concessionary Passes (SNCP) were entitled to free travel within Scotland, including Carlisle and Berwick upon Tweed - has now finished and customers have to purchase a ticket for travel to cover all locations.
  • No refunds, except in accordance with our normal fare terms and conditions, will be made.

Wales

  • Welsh customers who have a valid National Express Coachcard pay the discounted fare.
  • The Welsh government introduced a scheme which entitles senior and disabled Welsh citizens to half price fares for coach journeys within Wales. National Express is not part of this scheme and therefore this discount does not apply to our services in Wales.

2. Ticket checking

All travel tickets must be checked before accepting a customer for boarding. If a customer does not already have a ticket you must issue one in accordance with the instructions in this section (with the exception of Heathrow which must be issued by the ticket office/machines).

Tickets should be scanned or entered into the onboard ticket machine for correct reporting or entered as manually boarded. Further details can be found in the ticket machine training guide.

If a fraudulent ticket is found, inform the NCC and send it into Revenue Protection at Head Office. The customer must buy a new ticket. Drivers are responsible for ticket checking and issue. You should:

  • Check that the number of tickets match the number of customers on board before departing.
  • Make sure that on services crewed by more than one driver, the driver who is responsible for collecting tickets is also responsible for making sure valid tickets are issued to any paying customers, or customers paying an excess fare.
  • If you have an up-to-date driver’s chart you can refresh it on the onboard ticket machine; scan all tickets that carry a QR code, or in the event of using a paper chart, cross each ticket off.
  • Check discount Coachcards if the ticket or ticket machine shows that one has been used to purchase the ticket.
  • Always enter the date on open-dated tickets.
  • Never take cash without issuing an official customer receipt and ticket.
  • Pay in all monies immediately or follow local guidelines.

Authority to travel

There are times when our coach station teams will allow customers to travel on a service without a valid ticket; for example, when travelling as a standby, after a delayed flight arrival or a last-minute arrival at a stop.

The authority to travel process will normally be done in the following ways:

  • An ‘Authorised to travel’ stamp, stamped on the ticket in question with the date, time of departure, service number and staff initials to be completed by the member of staff.
  • An ‘Authorised to travel’ sticker, stuck onto the ticket in question with the date, time of departure, service number and staff initials to be completed by the member of staff (sticker is left on the backing for m-Tickets).

If a customer can present valid authority to travel then they won’t have to pay any excess or penalty fares unless the ticket is fraudulent. Please accept the stamp/sticker and allow the customer to travel as normal.

Only National Express coach station staff are authorised to use ‘Authorised to travel’ cards and stamps. At non-manned stops, use your discretion (for example, seat availability) and seek authorisation from the NCC.

3. General ticketing

Customers holding correctly reserved tickets, showing your reservation reference, should always be given priority and allowed to board the coach first.

Customers who don’t have a valid ticket or the ‘Authority to travel’ stamp may receive a £20 penalty charge and pay the standard fare for that journey to our Revenue Protection team. Customers with open-dated tickets that have not been validated or are unable to be validated in advance should be politely asked to stand aside whilst all reserved customers board the coach.

Once all reserved customers have boarded, open-dated tickets that have not been validated and non-reserved ticket holders should be allowed to board, provided that seats are available for the duration of their journey. At peak times it may not be possible to accommodate all open-dated ticket holders on a particular journey.

If you do have to leave standby customers, make sure you explain that the seats are reserved for customers who have booked at subsequent stops. Cash customers should be allowed to board, as long as provided seats are available for the duration of their journey.

Customers should only travel on the reserved time on their ticket. If a customer wants to travel on a different service they should change their ticket (before departure time) before being allowed to travel. This can be done easily on the ‘Manage my booking’ section of our website (www.nationalexpress.com/myticket). However, at remote locations, drivers have to use their discretion as customers may not be able to change the ticket. Remember that a customer should not be left at a stop, without speaking to NCC first.

Airport customers with the “Change & Go” add-on have 12 hours past and prior to the departure time to change their ticket. After this time the customer will need to buy a new ticket. Both open tickets and Multirides are valid for three months. Other ticketing partnerships carry differing terms and conditions so make sure you are familiar with these (some of which can be found here).

If a customer is intending to travel on your service and is not in possession of a ticket, sell them one. If time permits before your scheduled departure you may send them to the Coach Station staff or self-service ticket machines.

4. Fare and journey structure

Journey types

  • Single
  • Return
  • Open Return

Important information on Open Return tickets:

  • Open Return tickets are valid for a maximum of three months from the date of the outward journey. Customers are asked to confirm and book their return journey, at no extra cost.
  • Customers should go to www.nationalexpress.com/myticket Or they can visit the nearest ticket office or local National Express coach station.
  • If they have failed to do so before attempting to board, ask the customer to wait before all reserved customers have boarded and call NCC to validate the return onto your service.
  • On high frequency services (Airport “A” services) Quick Issue tickets are sold which also are valid for three months from the date of the outward date/purchase date. Customers cannot book their return online or at an agent. These customers can board any service, subject to seat availability.

Fare types

CRS - Restricted fare

CST - Standard fare

CFL - Fully Flexible fare

  • Restricted fares are an online-only discount fare. This fare type can’t be changed or refunded, so changes to times or dates are not permitted. No further discounts (such as a Coachcard or promotional vouchers) can be used in conjunction with a Restricted fare.
  • A Standard fare allows changes to the date and time with an amendment fee and may be subject to an excess fare. This fare is not refundable.
  • A Fully Flexible fare allows for changes to be made up to the date and time of travel without any fee. This ticket is only refundable when cancelled 72 hours prior to the departure time. Booking and distribution fees remain non-refundable.

Details of the fare the customer has purchased can be shown in the important information section on a customers e-ticket.

All amendments must be made before the time of the journey the customer wants to change; no amendment can be made after the current departure time that is on the ticket.

National Express operates a Revenue Management System (RMS). This is a pricing and revenue management system that calculates prices to maximise revenue against our competitors. RMS technology will help us to grow our share of the UK travel market, deliver great value through price and highlights our investment in technology. The system works out demand against pricing, so the more demand for the route the higher price - and the earlier the booking takes place, the cheaper the fare.

5. Ticketing

Website & Contact Centre-issued Coachcard

The Customer Contact Centre (CCC) issue one general style of Coachcard (see below) for all Coachcard purchases made via the website and CCC.

The customer’s details, along with the Coachcard type (eg Young Person, Senior and Disabled) are professionally printed on the reverse.

Agents and coach stations issue the individual Coachcards (eg Young Persons, Disabled and Senior – see below) which include handwritten details - so both styles will be in circulation.

 

Senior Coachcard

Senior cards are available to all adults over 60 years of age:

  • They may be valid for 1-3 years and some promotional cards are available for different periods.
  • Valid card holders may buy tickets at the appropriate discounted fare.
  • Senior cards are not supportive of a discount on any journey to or from an event, Hotel Hoppa, Non-National Express services including European services etc.

Senior cards can be used to get a discount on bookings made online, by phone, in travel shops and at agents, as well as tickets bought from drivers.

 

Disabled Coachcard

Disabled cards are available to any adult who is registered disabled:

  • Remember their disability may not always be visible.
  • Disabled cards may be valid for 1- 3 years and some promotional cards are available for different periods.
  • Holders may buy tickets at the appropriate discounted fare.
  • Disabled cards are not supportive of a discount on any journey to or from an event, Hotel Hoppa, non-National Express services including European services.
  • Disabled cards can be used to get a discount on bookings made online, by phone, in travel shops and at agents as well as those made from drivers or via ticket machines.

 

Young Persons Coachcard

  • Available if aged between 16 and 26 inclusive or in full time education.
  • Drivers should check details are correct and that the number is entered correctly on the customer’s ticket.
  • Cards may be valid for a period of 1- 3 years and some promotional cards are available for different periods.
  • Customers can benefit from 1/3 off standard coach fares and 10% off event travel.
  • The 16 to 26 Discount coachcard booking profile will also be used by airport staff who should also show you their airport/airline ID.
  • Young persons’ cards can be used to get a discount on bookings made online, by phone, in travel shops and at agents, and tickets bought from drivers.
  • Drivers should use a fare chart to calculate the fare and issue the customer with a quick issue ticket.

 

Smart Issued ATB ticketing

Coach single ticket example:

Coach open return ticket example (outward):

 

HM Forces tickets

Members of HM Forces are able to benefit from 60% off a National Express journey.

  • Tickets are subject to availability and available online and from the Customer Contact Centre and coach stations, customers are to present their MOD90 or Defence Privilege Card when boarding with their coach ticket. Discount tickets are not available to purchase from the driver.
  • Tickets cannot be used with concessionary fares, Discount Coachcards, or in conjunction with any
    other promotional offer. Journeys to events and special services are also excluded from this offer.
  • The return journey (if applicable) must be booked at the same time as the outward journey.
  • Members of the Armed Forces need to register for free on Defence Discount Service and can then access the National Express offer. You can book your travel with a 60% discount and will need to present your MOD90 or Defence Privilege Card when boarding your coach.
  • Veterans, spouses/partners of Serving Personnel and other members of Defence Discount Service that are not serving Armed Forces Personnel can access a discount of 30% off travel with National Express. To access this offer they will need to register to the Defence Discount Service and purchase a Defence Privilege Card (£4.99 for a 5 year membership). They can then access the National Express offer, book travel with a 30% discount and will need to present the Defence Privilege Card when boarding the coach.
  • Discounted fares are only available to serving members of the British Armed Forces.
  • A valid British Military ID must be shown to the driver with the customer’s eTicket to validate
    their ticket for travel.
  • Customers who work for HM Forces can book tickets via: http://www.nationalexpress.com/coach/offers/mod/index.aspx.

 

e-Tickets

These are issued by most of our partner agents, NCC and coach stations and by customers booking tickets for themselves on www.nationalexpress.com.

  • You should scan the QR code to check the details of the ticket or, in the event of not having a ticket machine, make sure the ticket is for the correct journey by checking the reference code.
  • You MUST give the ticket back to the customer.
  • Note e-tickets may differ slightly in appearance between customers.
  • Please remember that e-tickets don’t have to be printed; they can be shown on a device as long as all the verification details can be seen: ticket number, journey details, flight code, service number, date and time of travel and customer numbers.
  • Certain additional products will carry further information at the bottom of an e-ticket (example below).

 

 

SMS-Tickets

National Express customers can buy tickets that will appear on the screen of their mobile phone as a text message.

  • The screen will look similar to the one illustrated.
  • They should be processed in the same way as e-tickets; however, the prefix will be M
  • SMS tickets will be shown on your loading chart in the same way as e-tickets. If the ticket number is not shown on the loading chart, refresh your driver’s chart or contact NCC for guidance.
  • If a customer has forgotten their phone, or cannot supply their reference code for any reason, then offer to sell the customer a ticket or refer them to Customer Services if at a manned station. No duplicates will be issued and only one ticket number is valid per journey.
  • If a customer changes their original SMS ticket, a new SMS is not sent to the customer; however, they will be provided with the new 4 letter journey reference code (flight code) which should be quoted along with the original SMS as the ticket number remains unchanged. 

 

Smartphone tickets

Customers have the ability to book tickets on their own smartphones; this can be done either via their internet browser, by visiting www.nationalexpress.com or if they have downloaded the National Express Coach app.

The example here is an Apple (ios) device ticket purchased via the National Express App.

  • The ticket’s appearance will vary depending on the device the customer uses.
  • A customer can also store their ticket for travel into their wallet on their device.
  • The QR code should be scanned by the ticket machine or the journey details verified before boarding.

This is an example of an Apple (ios) device ticket in a wallet. Press the button at the top right of the screen to reveal the full ticket information if manually checking the ticket. The QR code should be scanned for boarding.

 

 

Travel warrants

These are issued by various organisations (for example, the Army, Social Services, probation office) that may want to send people by coach. Check you have the white copy and that it hasn’t been tampered with.

  • Check that it is made out to National Express and issue a ticket exactly as specified, endorsing the ticket ‘Warrant No.*******’
  • Take the warrant from the customer, complete the necessary details at the bottom (see below) and pay this in as cash to your company.

 

Season tickets

Season tickets are available on all National Express services.

  • They provide outward and return travel between the locations specified, on the days and times
    specified, between specific dates quoted on the ticket.
  • Season tickets are available for different periods of time.
  • If the customer is trying to board a service on the same route but at different times, this is allowed, subject to availability; the customer should be treated as a standby customer where no seat has been booked.
  • Never collect a season ticket, just check the details and return to the customer. These tickets should be within a clear sleeve. If you suspect any of the details have been tampered with, contact coach station staff or NCC for guidance.

Please do not treat the customer as a standby - the Season ticket acts as a booked ticket on the services stated.

 

Manual tickets

Check the customer’s four letter reference code shown in the outbound journey and return journey sections. The manual ticket works in exactly the same way as an e-ticket. You must allow the customer to keep the ticket. There is NO copy for you to collect.

Note: Hand written tickets will only ever be used when IT booking systems at National Express are not working.

 

TVM tickets

These tickets are issued via the self-service machines that are situated in some bus and coach stations.

Check that all the details are correct by either scanning the QR code or manually checking the details before boarding the customer.

Please note: they may not appear on your loading chart depending on the time of your last refresh of the chart.

 

Multiride tickets

A Multiride ticket is valid for 10 single journeys between the two locations listed on the front of the card and is valid for three months. Each scratchable panel inside the card represents one single journey between the two listed locations only.

  • Multiride customers travel as standby; customers may reserve a seat on a specific service via National Express coach stations and a small number of selected agents.
  • If the customer has booked a ticket with coach station staff they will present an e-ticket and will
    not need to present the Multiride; this will have been validated already.
  • When a customer is presenting a Multiride scratchcard ticket to you, check seat availability for the journey and whether there is an unscratched panel inside the ticket.
  • Then board the customer if both are available and scratch a panel on the inside of the ticket. If only a small number of seats remain, contact NCC to take seats out.

 

Driver issued ticket book

  • To avoid confusion don’t abbreviate place names. (e.g. N/Castle, B/Ford)
  • Write the number of customers in words and not numerical format (‘one’ not ‘1’), also void any unused boxes.
  • Never keep a customer receipt.
  • Recommend the customer reserves their return journey.
  • All ticket monies should be paid into the operating depot within five days.
  • A driver should never refuse to sell a ticket to a customer provided there is seat availability.

Driver issued ticket book - portion detail

Green portion

  • Name - Sales copy
  • Action - Retain in ticket book or submit with your paying-in cashing-up slip, cash or cheques at your depot at the end of your duty.

Pink portion

  • Name - Outward ticket
  • Action - Keep this copy for the customer’s outward journey and place in your waybill envelope for the relevant part of the journey.

Blue portion

  • Name - Customer receipt
  • Action - This MUST be given to the customer so they can travel legally.

Yellow portion

  • Name - Return ticket
  • Action - To be given to the customer if applicable. If not, keep it and submit it with your paying-in cashing-up slip at your depot at the end of your duty.

White portion

  • Name - Audit copy
  • Action - To be kept in the book at ALL times. DO NOT REMOVE.

Cash:

  • Take the appropriate money for tickets issued and pay in at your home depot following your company’s normal paying-in procedure.

Note: Cash should never be put into waybill envelopes.

 

6. Other tickets

Quick view table - see below for more information on each ticket type

Partner Reserved or
Unreserved
View
example
Ticket or
doc
generated
by
NX Journey
ref on
ticket?
Scannable
QR Code?
Post
Office
Reserved Here Post
Office
X
Trainline Reserved Here Trainline
Omio Reserved Here Omio
Distribusion Reserved Here Distribusion
Wemovo Reserved Here Wemovo
Busbud Reserved Here Busbud
Looking4 Reserved Here Looking4
Wanderu Reserved Here Wanderu
CTM
(formerly
Redfern)
Reserved Here CTM
Ouibus Reserved Here Ouibus
easyBus Unreserved Here easyBus X X
Expedia Unreserved Here Expedia X X
Get your 
Guide
Unreserved Here Get your
Guide
X X
Global City
Card
Unreserved Here Global City
Card
X X
Klook Unreserved Here Klook X X
Madrid
Ticket
Desk
Unreserved Here ALSA X X
Moneycorp Unreserved Here NX Paper
Tickets
X X
Movelia Unreserved Here ALSA X X
Visit Britain Unreserved Here Visit Britain X X
Wizzair
Inflight
Unreserved   Gate Retail X X
Musement Unreserved Here Musement X X
Booking.com
City Guides
Unreserved Here Booking.com X X
Ryanair
(Web &
Mobile Sales)
Unreserved Here Ryanair
Website,
flights
X X
Ryanair
(In-flight)
Unreserved Here Ryanair X X
TripAdvisor
Experiences
(Viator)
Unreserved Here Tripadvisor X X
AccesRail Reserved Here AccesRail X X

Bulk Tickets

A number of companies and airlines (such as British Airways and Virgin Atlantic) provide these vouchers for travel to London (and vice versa). These vouchers can be exchanged for a reserved time specific service, but they can also be accepted by drivers. The customer is treated as a standby customer and is boarded subject to availability.

Please note the barcode is not scannable.

 

Post Office tickets

Nearly 12,000 Post Offices across the UK sell our tickets.

  • Post Offices also sell Coachcards; details can be found on the Post Office website.
  • Post Offices do not have the ability to do amendments, refunds or cancellations. The customer should be referred to the nearest coach station or asked to get in touch with the Contact Centre for this.

 

EasyBus tickets

Tickets are sold by EasyBus online who have a set allocation of seats per service (Airports-London).

  • EasyBus do not sell child or concession tickets; it’s one fare per customer regardless of age.
  • Customers have a guaranteed seat on the time specified on the ticket. However, they can travel one hour before or one hour later than the time specified without charge and subject to seat availability; after this time a new ticket should be purchased.
  • If travelling at a later time, this is subject to availability as the customer is only guaranteed a seat on the specified ticket time. The lower portion of the ticket should be detached and retained.

 

Trainline tickets

Customers can book tickets via the Trainline website and app.

  • The ticket look will vary based on the device that the customer is using (see example).
  • Scan the QR code by the ticket machine or check the journey details before boarding.

 

Get Your Guide

We work with an online tourist website called Get Your Guide (GYG) who sell National Express Airport Transfers via their website and a number of tour operators (TUI, Easytobook.com, DerTour and FTI).

  • Customers are emailed a voucher, which can be presented to coach station staff in exchange for a time-specific or Quick Issue ticket. Alternatively, customers may have a mobile ticket. You can accept either for travel, subject to availability.
  • If the customer presents a voucher, you should keep it. If it’s a mobile ticket, check it’s a National Express Transfer and valid.
  • A return ticket with GYG is valid for three months from the date on the ticket. Note the QR code is not readable by OBT.

 

Paper vouchers

 

Expedia

Online travel agent, Expedia, sells a number of National Express transfers between airports and London. Voucher example in German:

  • Customers are emailed a voucher which can be presented to coach station staff in exchange for a time-specific or Quick Issue ticket; alternatively, customers may have a mobile ticket. You can accept either for travel without the need to issue a National Express ticket. The customer should be boarded subject to availability.
  • If the customer presents a voucher, accept it for travel and keep it; if it’s a mobile ticket, check it’s a National Express transfer and valid.
  • Some customer’s vouchers may show a hotel as well as customer flight details.
  • The customer has the choice (where multiple services exist) which service they can take.
  • These vouchers (itineraries) may also be in another language. If in any doubt speak to coach station staff or NCC for advice.

 

Ryanair

Ryanair offer two different ways for customers to buy tickets for travel with us. The first is a transfer as part of their flight booking (referred to as ‘in path’) and they also sell them on board the flight (referred to as ‘onboard’).

Example of an ‘in path’ Ryanair ticket:

Example of an in-flight Ryanair ticket:

They can be exchanged at a National Express desk or accepted directly by drivers. They are valid for travel between locations printed on the ticket. Drivers should take customers on a standby basis. Please note the QR codes are not readable by onboard ticket machines.

 

Global City Cards

Global City Cards provide a voucher for customers on transfers between airports and London.

  • Customers are emailed a voucher which can be presented to coach station staff in exchange for a time-specific or a Quick Issue ticket. Alternatively, you can accept customers for travel without the need for issuing a National Express ticket. The customer should be boarded subject to availability.
  • If the customer presents a voucher to you, confirm that it’s a National Express transfer and valid before accepting it for travel.
  • Please note the QR codes are not readable by onboard ticket machines.

 

Visit Britain

Visit Britain provides a voucher for customers on transfers between airports and London.

  • Customers are emailed a voucher which must be presented to coach station staff in exchange for a time-specific or a Quick Issue ticket.
  • If the customer presents the voucher to you (which may be in another European language), refer them to coach station staff so they can issue them with a National Express ticket.
  • Please note the QR codes are not readable by onboard ticket machines.

 

TripAdvisor (Viator)

TripAdvisor Experiences, also known as Viator, sell National Express airport transfers via their website and through a number of affiliates and partners.

  • Customers are emailed a voucher which can be presented to coach station staff in exchange for a time-specific or Quick Issue ticket; alternatively, customers may have a mobile ticket and you can accept either for travel, subject to availability.
  • If the customer presents a voucher to you, accept it for travel and retain it. If it’s a mobile ticket, confirm that it’s a National Express transfer and valid.
  • A return ticket with TripAdvisor is valid for three months from the date on the ticket.

 

Musement

Musement provide vouchers for customers on transfers between Stansted Airport to London, Luton Airport to London, Gatwick Airport to London, and between Heathrow and Gatwick.

  • Customers are emailed a voucher which can be presented to coach station staff in exchange for a timed ticket. Alternatively, you can take these customers for travel, subject to availability.
  • If the customer presents a voucher to you, accept it for travel and retain it. If it’s a mobile ticket, confirm that it’s a National Express transfer and valid.
  • A return ticket with Musement is valid for one month from the date on the ticket.
  • Note the QR code is not readable by onboard ticket machines.

 

Klook

Klook is the largest online travel and experience provider in the Far East. They sell vouchers for National Express airport services from Gatwick, Stansted and Luton to/from central London stops (ie all 'A' services).

  • Customers are emailed a voucher which can be presented to coach station staff in exchange for a timed ticket. Alternatively, you can accept these customers for travel, subject to availability.
  • If the customer presents a voucher to you, accept it for travel and retain (where possible). If it’s a mobile ticket, check that it’s a National Express transfer and valid.
  • A return ticket with Klook is valid for three months from the date on the ticket. Note the QR code is not readable by OBT.

This is an example of the English language version of a Klook voucher; the foreign language versions will be similar and all key information will also be shown in English.

 

Madrid Ticket Desk

National Express’s sister company, ALSA, sell vouchers for our Airport to London Services from Madrid Airport.

  • Customers receive the ticket (shown) for travel on a standby basis.
  • These vouchers can be presented to coach station staff in exchange for a timed ticket. Alternatively, you can accept these customers for travel, subject to availability.
  • If the customer presents a voucher to you, accept it for travel and retain (where possible).

 

Movelia

Movelia provides a voucher for customers on transfers between Stansted Airport to London, Luton Airport to London, Gatwick Airport to London, and between Heathrow and Gatwick.

  • Customers are emailed a voucher which can be presented to coach station staff in exchange for a timed ticket. Alternatively, you can accept these customers for travel, subject to availability.
  • If the customer presents a voucher to you, accept it for travel and retain. If it’s a mobile ticket, confirm that it is a National Express Transfer and valid.
  • A return ticket with Movelia is valid for three months from the date on the ticket.

 

Booking.com City Guides

Booking.com provides a voucher for customers on transfers between Stansted Airport to London, Luton Airport
to London, Gatwick Airport to London, and between Heathrow and Gatwick.

  • Customers are emailed a voucher which can be presented to coach station staff in exchange for a timed ticket. Alternatively, you can accept these customers for travel, subject to availability.
  • If the customer presents a voucher to you, accept it for travel and retain. If it’s a mobile ticket confirm that it’s a National Express transfer and valid.
  • A return ticket with Booking.com is valid for three months from the date on the ticket.
  • Note the QR code is not readable by OBT.

 

Omio tickets

Omio is an API partner (a third party retailer of National Express services). They produce a partner ticket with live information and subject to National Express standard terms and conditions.

  • Customers can buy tickets through Omio’s website and mobile app.
  • The ticket look will vary based on the device that the customer is using (see example).
  • The QR code should be scanned by the ticket machine or the journey details verified before boarding.

 

Distribusion

Distribusion offer National Express coach travel through their various online retail partners.

  • Their biggest retail partners are Rome2Rio, Get by Bus and Kiwi.
  • The tickets may vary depending on the partner the ticket is purchased from; however the ticket format will be similar to the example here.
  • The QR code should be scanned by the ticket machine or the journey details verified before boarding.

 

Wemovo tickets

Wemovo offer National Express coach travel through their various online retail partners.

  • Wemovo have access to all National Express services and fares, offering confirmed bookings and e-tickets with QR codes that can be scanned by our hand-held devices.
  • The tickets should be accepted as either printed tickets or e-tickets on mobile devices in the same way as one of our own tickets.

 

Wanderu tickets

Wanderu is an American coach, bus and train comparison website, wanderu.com. Based in Boston, Wanderu already works with more than 300 ground transport companies around the world, so National Express is a valuable addition to their service.

  • Wanderu has access to all National Express services and fares, offering confirmed bookings and e-tickets with QR codes that can be scanned by our hand-held devices.
  • The tickets should be accepted as either printed tickets or e-tickets on mobile devices in the same way as one of our own tickets.

 

Busbud tickets

Busbud is an API partner (a third party retailer of National Express services) that produces a partner ticket with live information and subject to National Express standard terms and conditions.

  • Customers can buy tickets through Busbud’s website or a Busbud agent.
  • The ticket look will vary based on the device the customer is using (see e-ticket example).
  • The QR code should be scanned by the ticket machine or the journey details checked before boarding.

 

Looking4 tickets

Looking4 is an API partner (a third party retailer of National Express services) that produces a partner ticket with live information that is subject to National Express standard terms and conditions.

  • Customers can buy tickets through the Manchester Airport Group (MAG) website.
  • The customer must print off the booking confirmation page which acts as the ticket (see example).

 

Corporate Travel Management (CTM), formerly known as Redfern

CTM are an API partner (a third party retailer of National Express services) that produces a partner ticket with live information and is subject to National Express standard terms and conditions.

  • Customers can buy tickets through CTM’s website and CTM agents.
  • The QR code should be scanned by the ticket machine or the journey details checked before boarding.

 

Ouibus tickets

Ouibus can sell National Express tickets via their website and through their contact centre.

  • Ouibus can sell connections from the continent (eg. Paris- Birmingham) but can also sell UK domestic journeys (eg. Birmingham- Bristol).
  • The Ouibus tickets will look like the example here (which is for a Ouibus domestic (French) journey). National Express tickets will include a QR code.
  • Tickets will either be in French or English (depending on which website they are booked on) but not both languages.
  • If a customer want to change or cancel their ticket, they will have to call Ouibus, not National Express.

 

AccesRail tickets

National Express has a partnership with AccesRail to allow worldwide airline passengers to book seats on connecting National Express services; these tickets are always for confirmed National Express reservations on services to/from Heathrow and Manchester airports only.

  • Customers must check-in via AccesRail website within 72 hours of their journey and print their ticket.
  • Note that no 4-digit Journey Ref is shown on the ticket and the AccesRail barcode is not readable by National Express scanners.
  • Seats reserved on the journey are shown on the ticket; customer names will be on the driver's sheet.

 

Staff passes

Staff passes are issued to National Express employees and full-time partner operator drivers.

  • These passes are issued to staff (employed by National Express and partner operators) and their one nominated individual.
  • Each pass comes in two parts and each part must bear the same number (the first part is the holder’s photo-card).
  • The pass allows free travel at all times on a standby time.
  • A reserved travel ticket can be booked online.
  • There is no need for you to issue a Quick Issue ticket.
  • Collect the reserved ticket from the customer, if applicable. If the customer has no ticket, treat as a standby.

 

Warrant passes

 

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