Please see our fares, tickets and coachcards page for more information about ticket types.
If your ticket is refundable (read a copy of our full terms and conditions), you'll need to cancel it no later than 72 hours before your departure time to be able to get a refund. We charge a cancellation fee of £5 per person travelling.
If you're entitled to a ticket refund, get n touch with our Contact Centre and one of our team will arrange it for you.
Tip: we'll be able to process your refund much quicker if you have your ticket number to hand when you get in touch with our Contact Centre.