Before you arrive
Once you've made your booking, there's one or two final things to arrange that will make sure your journey runs smoothly
Preparing your luggage
Lengthy luggage policies can be confusing. Here's our quick guide to making sure your luggage is good to go.
Weigh it - you can take two medium-sized suitcases (each weighing no more than 20kg) on your coach, plus a small piece of hand luggage. Find out more about luggage allowances.
Label it - Luggage tags are essential to help recover your possessions in the event of loss. Secure luggage tags with your full name and address, then secure them to each luggage item before boarding your coach.
Secure it - Even though your luggage will be stowed in our secure luggage holds, it's always worth taking an extra moment to make sure your luggage is securely locked before boarding your coach.
It's also important to make sure that your luggage does not contain any items that are, for customer safety, not allowed onboard. For more info, see our list of prohibited luggage items.
Tip: You may be allowed to take heavier/additional luggage on your journey, which may incur a cost. For full info, please see our full luggage terms and conditions
Check your ticket
It's important to make sure that your ticket contains all of the correct information. Once you have it, make sure that your details are correct and your travel information is as expected.
Tip: Booked using your Coachcard? Make sure you bring it with you. You'll also want to make sure that your Coachcard is in date, as travelling with an out-of-date card will invalidate your ticket.
Before leaving home
Before you set off for the coach station, run through our checklist to make sure you have everything you need:
Aim to arrive at the coach station at least 10 minutes before you're due to depart - this helps your coach to keep to its scheduled timetable.- Make sure you have your ticket to hand and that it is valid for the coach you want to travel on (most importantly, the right time and date!). If you've booked using a Coachcard, make sure you bring it with you, along with a proof of age.
- Travelling with an open-return ticket? Make sure to validate the ticket in advance by using the manage my booking tool online, or by calling our Contact Centre before departing.
- Check that your luggage is securely fastened and labelled with your contact details in case of loss.
- Plan your journey - make sure you know where your destination stop is, what time you'll arrive there and where you need to go once you get off the coach.
- Want to know exactly where your coach is? Keep track of its journey - even before you get onboard - by using our Coach Tracker.
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