To keep our fares as low as possible, and to be totally transparent with our customers, we charge separate fees for the different parts of our service, rather than rolling them into our ticket prices and charging you more.
We charge two different booking fees to cover our different booking methods, and we always try to keep them as low as possible. Our booking charges are:
- A £1 booking fee per web transaction
- A £2 booking fee per phone booking
These booking fees also cover all standard debit/credit card fees and reservation costs.
To mitigate against rising business costs and continue to offer you the best possible fares, we charge a £2 fee for posting your ticket to you.
If you've chosen to have an m-ticket sent to your mobile via text message, we charge a 50 pence delivery fee.
There is a standard £5 fee for amending a ticket. In addition, if there is a difference in price between your new fare and your original fare, you'll need to pay the excess fee.
How amendments are calculated: new fare - original fare paid = excess fee (+ standard amendment fee).
For example, if your new fare is £15, minus your original fare of £10, the excess fee is £5 (plus the standard £5 amendment fee).
Refund and cancellation fees
Refunds can be made 72 hours before your outbound journey is made, but only on refundable tickets (see Fares, tickets and Coachcards for more information).
Cancellations - tickets that have the flexible add-on included can be cancelled 24hrs before you are due to travel. The flexible add-on cost is not refundable, but the remainder of the cost can be refunded. If you cancel your ticket and don't have the flexible add-on, our standard cancellation fee of £5 applies.
You can find out more about your ticket type and what it means using our ticket explorer.